Reviews

Average Rating
676 Total Reviews
Submit A Review
"Very friendly and efficient service."
"Our tech was so nice and helpful"
"The service tech was timely, professional and courteous. He took the time to explain every aspect of the service he provided. He stressed the importance of the power su..."
"The technician arrived at the appointed time, performed his checks and offered help and suggestions. He did a great job!"
"Stanley was very polite, explained everything fully, was very efficient (wasted no time), and all work done to my satisfaction. I can't think of anything to complain abo..."
"professional service"
"Technician was friendly, professional and helpful"
"HE WAS VERY FRIENDLY AND HELPFUL AND HE KNEW HIS JOB!"
"The gentleman that took my call was wonderful. (friendly and professional) When I explained that our a/c was out and my 94 year old grandmother lived with us we were move..."
"Braxton Richardson was very polite and arrive on time. He identified the problem very quickly and replaced capacitor /universal-up to 67.5 MFD. He checked the system ov..."
"They were polite and got straight to work and did their job efficiently. "
"Andrew and Stanley spent a lot of time answering my questions. They explained what they were doing now and made suggestions of ways to save money for the future."
"Came quickly and fixed the problem. Gave a 9 instead of a 10 since the cost for the service was expensive."
"Did service, polite, efficient"
"Quick, prompt, knowledgeable service."
"Appointment was timely, the technician was very courteous and got the service completed quickly."
"Chris arrived as scheduled, performed the service/maintenance due this date, knowledgeably answered our questions, and assured us our Lennox unit was currently in good sh..."
"Chris was very professional, courteous, extremely pleasant and did his job quickly and efficiently."
"Both Nicholas from this visit and Andrew from a cooling system tune-up back on March 17. 2017 were on-time, professional, courteous and appeared to be thorough (I don't h..."
"Every person with whom we had an encounter was pleasant, knowledgable and helpful. Great PR examples!... Randy, Clayton, Garrett, Justin, Scott and the nice young man who..."
"The Jack Nelson service tech provided excellent service. He was professional and courteous. The service tech reassured us that our warranty would cover the cost of parts...."
"Scott was very knowledgeable, and answered all my questions without hesitation. He was also very personable. And he fixed my problem."
"Air cond. Seems to be working better than it has all summer."
"Breaxton was on-time, courthouse, and was very careful in his inspection. He explained any variance he saw as well as made any relevant recommendations, A great addition ..."
"Jack nelson's service and technicians have Always been exceptional since I first started doing business with them"
"The technician arrived on time and was very professional throughout the visit."
"I gave technician a couple of concerns. Technician investigated and gave me positive answers. Found loose flue and corrected it."
"very personable,knowledgeable tech"
"The technician was very prompt and finished the work quickly."
"Fast and courteous check of furnace"
"Technician was courteous and efficient. I don't know however if he checked the humidifier. Can you find out?"
"Technician was on time, very courteous & quick"
"Courteous and also flexible with my schedule"
"The technician was very nice. It was a minor problem, he took the time to check with his office to see if he could minimize the cost of the service call. I have been us..."
"I wish the technicians had booties to put on when entering the house. They tracked in grass and dirt. Other than that they did great."
"Was a Friday night call. Technician was very nice. Was not in a rush to complete work.He was very polite"
"Tech was very knowable about the system. He was able to locate problem and recommend what was need to correct. Without my asking he provided the information that the faul..."
"A repairman was sent very quickly. Casey was polite, took care to wear booties while inside the house, and thoroughly inspected the equipment. He told me his findings in ..."
"Christopher is an excellent tech. Very courteous and respectful. After he left we got to thinking about the charges. If we had utilized the needed fuse from Jack Nelso..."
"Readily available response in less than oNE hour Prompt. Helpful, friendly and completed quickly"
"Andrew and Scott were very professional and helpful. They got to our appointment ahead of time which was awesome!They were quick to get things taken care of. "
"fast courteous service"
"Everything was not just on time but early with permission. Done in timely manner with the utmost courtesy."
"Casey was very knowledgeable, courteous and professional. I told him what the unit was doing, or not doing and he diagnosed and repaired it in a very short time."
"nice man, knew what to check, fixed in timely manner "
"You came quickly, diagnosed the problem correctly, and fixed it."
"fast and knowledgeable"
"He knew what he was doing and took care of the problem quickly."
"The service tech was very knowledgeable and courteous."
"technicians seemed knowledgeable and worked all day in extreme heat to complete the AC installation "
"great friendly service. Tech new exactly what was wrong"
"The service tech was very professional and answered all of my questions."
"Very quick service late at night. "
"Very knowledgeable tech."
"He knew what he was doing, was very courteous, nice and friendly and explained things."
"He went out of his way to give me needed info, ,very thorough."
"The men worked very hard, were polite and were careful about how they worked within our home."
"Andrew was prompt, polite, professional, and answered all my questions"
"see the following answers"
"Excellent Service.."
"I called Saturday night, the call was answered quickly. They said they thought they might be able to send someone out later that night. I said that was fine but Sunday ..."
"The service technician, "Nick",came out to the house and performed a thorough inspection of new 3 month old HVAC system. He was very courteous and did an exceptional job ..."
"The technician was friendly, helpful, and knowledgeable. "
"Showed up during scheduled time"
"Professional and helpful, Andrew was great!"
"this is the second house call in 30 days. the second technician was knowledgeable and helpful. he recharged my system (2.5 pounds) and it is working fine now. the prob..."
"I have had Jack Nelson since 1996 and for the most part through the years have been very satisfied with them. When there is a problem, question or a concern that I have t..."
"A company you can count on."
"the technician worked very hard to solve the problem. It was very hot weather that day. I felt sorry we had to have the service."
"Efficiient friendly service"
"Price for the Service Contract went up, but service person hadn't received info from Nelson about why that happened. He had been told that the cost was the same, but las..."
"Very Professional and knowledgeable."
"Andrew was very courteous, efficient, prompt and knowledgeable. I had a sleeping baby and he was very considerate of that fact, which was truly appreciated!"
"They seem to know what they were doing."
"The service man was prompt coming to fix our problem."
"Showed up on time. Courteous, knowledgable."
"Technicians very punctual and friendly."
"Casey was very polite, knowledgeable, professional, easy to talk to and answered any ? I had. He is a good service tech for Jack Nelson to have as part of their team."
"They were out within an hour, they quickly determined the issue, and I was up and running. "
"Very knowledgeable and proficient service rep"
"Casey was great he showed up on time was very professional and knowledgeable about the mini-split. He performed the service in short order and explained what he did. This..."
"I was satisfied"
"Inspection was very thorough, informative, but not pushy for unnecessary services."
"Went out of his way to make sure was explained in detail what had to be done."
"Maintenance technician explained that he was going to do maintenance service, he was polite."
"Tec was very kind and he knew his job."
"The technician was very polite. He answered my questions and went over the inspection sheet with me. I have used Jack Nelson for many years and I appreciate the quality..."
"Johnny was polite and explained thoroughly what he, did and what I might need inn the future."
"Casey did a nice job, was professional and courteous. Probably would have given a 10 rating had he been a little faster. "
"friendly, professional and skilled"
"Daniel was very thorough and professional. He explained every step before performing the service check. Daniel also informed me of the new blue tube UV that is available ..."
"Andrew was very professional & courteous. Did his job well , I didn't hear a thing as he worked."
"Prompt courteous service"
"Something didn't work right after the first visit. So I had to call back. THen he had to come back the next day. So I wasn't at all satisfied the first time. Every t..."
"Andy was methodical with his approach and analysis of the issues. He took time to explain the situations and provided the options and the pros/cons of each. "
"Scott was very diligent and courteous. He was very thorough in checking things to get us working again."
"Technician was courteous, answered my questions, and showed me how to clean the a/c condenser coils."
"Quick on time and completed the service in a timely manner."
"Chris, during his HVAC maintenance found my furnace flue pipe, taking CO gas outside the house, had be damaged from a tree falling on my house in March. The roof had bee..."
"Chris was friendly and competent. He did his job as a "PRO"."
"Andy was very thorough with his work and his knowledge of my unit."
"Very friendly and efficient"
"Courteous On time Answered all questions Provided great equipment service"
"on time and went right to work"
"The Tech check out and serviced the AC, and made sure everything was working. He was kind and informative."
"The tech kept me informed of everything he was checking on"
"Technician was very personable. I felt like it was a Sales Job from the beginning. Tech kind of felt sorry that he had to push me, but he did it."
"Daniel did a great job!"
"Fixed unexpected issues Anticipated, made me feel comfortable with HVAC unit and related equipment "
"He was very polite, on time and professional."
"Andy was very informative and worked very hard during his time with us!!!"
"Johnny was thorough and explained needs of both Our units while doing yearly check. Came back after trouble with upstairs unit and repaired burnt wires- (day before,serv..."
"Always very professional and efficient."
"He was good in informing me of what he was doing as well as what I need to do. He was very pleasant in talking to me instead of being one to look down to a woman. "
"Clayton and crew showed up on time. Spread cloths over wood carpet and carpeted stair for protection. Workers were courteous and respectful of our home. "
"Quick and efficient. Excellent communications from both the office and the technician. "
"arrived on time and completed the work quickly"
"I chose 9 because when Andrew came out, he forgot to turn the electricity back on to the furnace. However, when I called the next day, CASEY was here quickly and discover..."
"Andrew was very polite and competent in all that he did. Made several suggestions that were helpful."
"Was with in Time Frame given and called to let me know it would be in latter part of time frame given. Got to work and complete task in professional way. "
"Casey was on time & courteous."
"Good service. Helped sort out an installation problem."
"Andrew was friendly,polite and seemed proficient and knowledgeable."
"He was very knowledgeable and added info I might need"
"Casy was very nice and explained everything in detail so I new exactly what needs to done."
"Technician Kent was prompt in his arrival. Honest and knowledgeable with his assessments and was professional in his manner. Friendly and likes dogs."
"The technician arrived earlier then expected. Went right to work looking for the problem. Did not take long fixing the problem; plus, watered down & cleaned the compresso..."
"seemed competent."
"The techs always do a good job. No problems. "
"Everything went very smoothly. The installers, Clayton & Scott, were very helpful and polite. They appeared to be working very hard the entire time they were here. They..."
"Courteous professional detailed explanation & examination."
"Technician was very professional and knowledgeable as to the problem"
"Technician was on time & professional "
"He was prompt and thorough."
"Good service but expert forgot to plug unit back in after rinsing coil."
"The technicians that have come and serviced my H&A unit have been knowledgable about the unit and do a good job cleaning and servicing. I have not yet had a problem so I ..."
"Randy, Enricke, Clayton, Scott, Chris and Andrew were all courteous, knowledgeable, and patient in answering my questions regarding the efficiency and installation of my ..."
"Johnny answered all of my questions, concerns, and was very friendly and professional. Nice guy!"
"Courteous, VERY knowledgable, and helpful. Only reason I didn't rate a 10 is because 1 filter replacement was overlooked."
"Technicians are always very polite and knowledgeable "
"Wood floor was damaged during visit. Called and reported the day that it happened. I was told that the "operations manager" would contact me but I never heard another t..."
"Very thorough, did excellent job"
"I recently had my heat/air system replaced by Jack Nelson Service Experts. My sales consultant, Enrique Lozano, was very professional and courteous. He took the time to e..."
"Recommendation for a CO monitor with built-in battery. Just what we needed."
"Andrew was on time, courteous and efficient in his inspection. He also made helpful recommendations."
"Chris was very professional and explained what he did and what he discovered. He gave us a very warm fuzzy feeling!"
"Andrew was very professional and personable. He was respectful of my home by using floor protection on his shoes. He answered my questions, and provided an estimate for..."
"The tech Daniel/442 was the best tech you've ever sent out to work on my HVAC. Very knowledgeable, did an excellent job "
"Chris was very professional -did a great job -was very efficient."
" Jack Nelson service was friendly, assessed the problem, and fixed it. I like doing business with the Service Expert service."
"Mr.. Bergeron solved a problem I had with the air return for seven years that other service men at Jack Nelson had not solved before. However lately I have been unable t..."
"Chris was knowledgeable and extremely professional in providing service, answering questions I had and providing preventing suggestions. "
"Very Professional"
"Unsure of why the whole system is not evaluated on the annual service checks. The air humidifier is never looked at or cleaned. The humidifier should have been removed ..."
"they were very kind to use. they really knew there job."
"The tech was pleasant & answered all my questions."
"They came early, they were very through and checked everything. "
"The technician was on time and courteous."
"On time, quick, and professional"
"."
"Because it was excellent!"
"Jason took the time to answer my questions and demonstrate particulars and offer recommendations."
"Always satisfied with service."
"They came on time, checked the connections, were polite, explained when we had questions."
"They were prompt and polite. They found a problem with my flue advised me on how to handle it. The technician also finished ahead of schedule."
"Excellent service"
"Seemed thorough. "
"Great job"
"The technician knew what he was doing and spent enough time to check the heater"
"The technicians were very serious about their work yet very friendly. They answered our questions completely. This is why I enjoy the service from Jack Nelson. "
"Technicians were very respectful, on time and explained everything."
"Enrique (I think) was very professional yet personable."
"I always have great service from Service Experts! "
"Timely and efficient."
"They went to work and fixed the problem quickly."
"Enrique and Johnny did a very extensive inspection of my 20 year old Trane system. They used a scope to show me a possible corrosion problem that was developing. In all..."
"Peace of mind knowing all is working properly."
"Professional. Arrived on time and finished on time."
"The answer speaks for itself. However, let me say he pleased me."
"Excellent service"
"As long as the system works, I have no way of knowing if the job was done right or not, "
"The technician was prompt in meeting the appointment time. He was friendly and appeared to know what he needed to do. "
"I appreciated how the service was done respectfully. He pointed out to me that I need to improve my capacitor for the turbine moving the air in the house. I am 88 years..."
"Clayton and Brian were very professional."
" Enrique entered my home with a smile and introduced himself. He was friendly and efficient. He explained what he did and had the fresh air system going. I learned a li..."
"Only Jesus Christ is perfect. "
"They were both very friendly, easy to talk to and seemed to know what they were doing. I would call then very professional yet very pleasant."
"prompt & professional"
"Billy Johnson was our service man and we hope to get him in the future."
"Good service, friendly technician."
"The service was completely satisfactory."
"Very mixed experience. Regarding the immediate repairs, I thought the servicemen were excellent. However, I asked them about a foundation leak; and discussed it with Ma..."
"Promptness/ Thoroughness"
"On time; thorough work; excellent service"
"The Tech spent ample time servicing the heater. Check the Carbon Monoxide and informed me that I should change the battery. I purchased a new Carbon Monoxide from the T..."
"Just lucky"
"Polite,profesdional,worked in a timely manor"
"Everything went very smoothly"
"Cody seemed to be in a hurry the first time out. He diagnosed problem correctly but did not fix it. Les was very professional. He was not on his cell phone and did fix t..."
"Always excellent but that's what I expect from Jack Nelson"
"He was courteous and professional"
"Everything went super smooth and the gentleman that came was extremely nice and knowledgeable. "
"Answered questions "
"Thorough check of system"
"Tech seemed unprepared. Was confused about whether to change humidifier filter. "
"Clayton, Brian, and Dean did a good installation job. Austin followed up with another tech (sorry I don't have his name) to deal with a noise problem after installation."
"Very professional and knowledgable. Wish now I'd bought co2 detector from him, priced them on Internet! A very nice and helpful person. Will definitely have this compa..."
"Because you sent an experienced person that knew what he was doing and did not have to request someone else like I have had to do about my last two or service calls."
"Excellent service."
"Good Customer Service by Kent Rowley from a long-standing customer."
"Knew how to correct problem quickly. "
"The technician working was training another technician. Would you believe a simple service and maintenance call was almost five hours long? That's too long."
"Les asked about previous service performed by another company thinking some of it might still be under warranty-which would obviously save me money. Unfortunately it wasn..."
"Kent was very knowledgeable and very patient in answering my questions. I am a retired engineer and I ask lots of questions. I want to know how things work. Kent not on..."
"On time and worked hard the whole day. Did a good job."
"Fast response, pleasant, got the job done."
"“Thank you Jack Nelson!” My system shutdown on Saturday and I had no A/C. I call for service call around 4:00pm and they have a Service Tech (Dustin Beene) out to my ho..."
"Les has been doing heat and air for 25 year's his knowledge was apparent very professional and friendly enjoyed meeting him would recommend him to fix everyone's heat or ..."
"The check up was done without any time lost. Questions were answered completely. The service was very professional."
"Technicians had to come out twice the same day due to the A/C being frozen. Both were on time and very helpful."
"Service went fine. Didn't see any reason to rate it lower"
"The company had their license with the City of Broken Arrow when the permit was obtained; however, they let their license expire before they could get my Inspection done...."
"Everyone is so polite and answer questions been with your company for over 30 years."
"All parties involved with sales and installation were very professional and courteous. Jack Nelson Heating & Air Conditioning replaced my downstairs air conditioning and ..."
"He saw the problem and promptly fixed it."
"We just moved to BA and it was refreshing to have a person like Darryl to fix our air conditioning. He was friendly, knowledgeable and trustworthy. Good hire! I have n..."
"very professional, answered all my questions, did great work on install. Thanks to Clayton,Brian, & Dean, great guys & never once complained about the heat that day, over..."
"Daryl exercised due diligence in diagnosing the issues with our air conditioner. Daryl is also very professional as well as personable."
"I have been a customer for 30 years and have never been disappointed with my service!"
"The technicians are ALWAYS courteous, knowledgeable, and professional."
"I was satisfied"
"Daniel was great and very helpful! "
"Was very professional and work was done in a timely manner."
"Clayton is very personable, introduced hisself with a handshake. He is also very professional, cleaned up, and answered any questions I had."
"You saved us from a heat stroke. We have two disabled. One child and one senior. By 9 am they had it working. I couldn't be happier. "
"The serviceman did his job and answered any question's i had."
"They arrived on time, dressed appropriately and introduced themselves. They worked quickly, cleaned up and returned all items moved to make the installation."
"It would be a 10 but I have not been Building inspected yet by City of BA. Once I pass first time it would be a ten"
"Prompt ,Courteous Service from the appointment taker to the technician doing the repair. Have done business with another local HVAC provider in the past,but Jack Nelson C..."
"Technician was very thorough, pleasant and informed you what was going on as he completed things."
"Exceptional work and customer service"
"Cody did an excellent job of servicing our unit. in addition, Cody explained everything that he did and why. Cody also explained and answered questions about a replaceme..."
"Polite and thorough. Explained what was being one and why."
"Kent Rawley was very thorough in checking and inspecting our Unit while training Daniel Perez."
"Austin was our sales person. He actually came out on his day off to check our HVAC. Clayton, our installer, stayed and completed the installation all in one day. We real..."
"Cody was very prompt and informative while conducting the inspection. He explained things in terms I could understand and shared quality of equipment with me.After comple..."
"Neatly dressed. Wore shoe coverings in the house. Carefully explained each item. Cheerfully did each task and was a little bit early to my house, which was nice. Ve..."
"Technician answered my questions in terms I understood. I felt the service I received was top notch. Fast and Friendly service with minimal interruption to daily activi..."
"Your company always does a great job and Billy is awesome. "
"Service Tech was very courteous and knowledgeable."
"Service man very helpful and professional"
"on time, friendly, completed job, clean (shoe diapers."
"Very professional, courteous and quick"
"Seemed to have knowledge of recommended specs of each unit... Thorough, step by step checking of systems"
"Service professional and done in a timely manner"
"Technicians are always professional and efficient."
"Todd was able to make an accurate diagnosis and he replaced a worn out part rather quickly without any difficulty. He was pleasant and most professional. "
"the service was professional, the technician was clean,nice and respectable. work was done in a timely manner."
"Prompt fix of furnace outage on a cold Sunday. However, I was rather shocked at the high price. For question 6 there was no promised time frame,but Tracy came within abo..."
"Guys came in and got the job done quickly"
"The tech did a very good job."
"The service tech was very helpful and gave energy savings suggestions."
"Prompt attention to my request for service and completion was handled promptly."
"Guys did great. My house has a furnace again"
"Told us about unit. Good information."
"Very knowledgeable and professional"
"very courteous and apparently knowledgeable."
"They made sure they covered the carpet and their feet. Very nice guys. They went over everything with me. I was impressed with Kelly Strunk, Sales Consultant on his foll..."
"Polite. Nice appearance. Explained everything for me."
"Always very polite and friendly!"
"I have found the service from Jack Nelson to be very good. I am not very happy with the response from Lennox regarding my evaporator coil problems, especially as I have a..."
"Professional, as always!"
"The serviceman was very thorough. "
"Todd and Kent did an excellent job and spent time explaining to me what they found and what I need to be aware of. They were punctual and professional and very kind to me..."
"Very professional and helpful........accomplished what they came for. "
"When our AC unit had an issue today, Todd came out within 10 minutes of our call and got our machine back up and running so quickly! We were very impressed with his servi..."
"Kenneth & Alex installed our new Lennox AC on 7-27-15. We received exceptional service from both of them. Both were very professional and courteous. We are incredibly hap..."
"Response time and customer service. Excellent service techs. Experts in field. "
"The Tech arrived within the time frame given. He was friendly, knowledgeable, and went about the job in a very professional manner. He answered all of my questions and ..."
"Austin came right on time, introduced himself to me and my pesky dog, and was thorough with his work and helpful with advice."
"Clayton and Alex were hear on a very hot day. They stayed working late to get the air hooked up and working."
"Great work fast and the unit work perfectly."
"very professional"
"He was very professional, friendly, informative, and efficient "
"Very through"
"Very efficient and professional"
"I was very satisfied with the service. I felt very comfortable with the tech which is important for to me as a stay at home mom."
"Customer oriented and quick response when AC was not working. "
"He was very courteous'and told us what that he was going to do."
"I was very impressed with both Kenneth & Nate. They were very respectful of our home and protected our carpeted stairs. Both young men appeared to be very knowledgeable o..."
"One time, informative with our questions and very polite."
"The response was faster than expected. The expert knew what to do and resolved the problem quickly."
"Friendly and keep informed"
"Very pleasant young man"
"Technician called in advance, diagnosed the problem with our A/C and fixed the problem correctly. A/C is working well so far. "
"Where on time and very knowledgeable about their work"
"Prompt, courteous"
"Love all these guy's they are all so professional! "
"they explained every thing very will"