Commonly Available Job Positions at Jack Nelson Service Experts Heating & Air Conditioning in Tulsa Jobs at Service Experts Heating and Air Conditioning General Manager The General Manager is held accountable for directing and arranging all activities of a Service Experts Heating and Air Conditioning service office. The General Manager supervises the P&L, motivates sales, and provides guidance to all personnel and processes for the office. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician interacts with residential and/or commercial customers to provide answers to any and all questions, resolve problems, and verify complete customer satisfaction. The Service Technician also promotes products and services to customer and works under the direction of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician completes HVAC equipment and accessory installation and start-ups on residential and/or commercial locations. The person in the role also conducts installation and service on inside air equipment and accessories, as well, and has the ability to follow controls and wiring graphics and schematics. Customer Service Specialist The Customer Service Specialist handles customer inquiries, objections, and billing issues with the highest degree of consideration and professionalism to resolve customer complaints with a same-call resolution. The Customer Service Specialist is also responsible for assisting in day-to-day operation of the Service Experts Heating and Air Conditioning service center. Dispatcher The Dispatcher, using company radio and pager policies, dispatches appointments to Maintenance Technicians, Installers, and Service Technicians. The person in the role also corresponds with the customer to verify the customer is notified of scheduled appointments, answer queries, and to help resolve problems. The Dispatcher effectively plans and routes the most ideal technicians following established company procedures.