How to Fix Your Nest Thermostat When it Won't Respond

January 18, 2016
If your home is running on the Nest Thermostat you have probably heard about the recent problems and may be living in fear of losing your home’s heating abilities in the dead of winter.

But fear no more!

Nest Support has published an instructional page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Yes, that’s really the title.

For additional information, please visit their Nest Support page. For a quick overview, keep on reading:
Nest Thermostats that were updated recently to software version 5.1.3 or later may be having problems, including becoming unresponsive, not efficiently charging the battery, or going down completely. Nest says to try recharging and restarting your thermostat to fix the issue and get it up and working again.

Indications of this issue include the following:
  • the thermostat being offline in the Nest application and disconnected from the Wi-Fi
  • the thermostat notifies you that the battery is low and it needs to turn itself off
  • the thermostat’s animated properties are slower than usual
  • the thermostat shows a message saying, “Please remove the thermostat from its base, then reattach it;”
  • the thermostat’s display won’t light up and unresponsive (you may also see a blinking red or green light above the display)
  • the thermostat can’t control the corresponding HVAC unit(s)

If your Nest Thermostat will turn on but you can’t control it or it’s performing slow, try manually restarting it and turn the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer.

PLEASE NOTE: Do not try to restart your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, DO NOT DO IT.)

After around 10 minutes of charging, unplug the Nest Thermostat from the USB cord. If the thermostat has turned on while charging, shut it down and then turn it back on again, manually restarting the system. Once it has fully restarted, plug it back in to reach full charge. After another 60 minutes of charging, disconnect the Nest Thermostat and reconnect it to its base.

You should be good to go and this point, but again, for more completed instructions and information, go to Nest Support.

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in some backup. Enter us! If Jack Nelson Service Experts Heating & Air Conditioning put in your Nest Thermostat, please give us a call at 918-212-8927 or schedule an appointment online. If your Nest Thermostat was not set up by Jack Nelson Service Experts Heating & Air Conditioning, please connect with Nest Support here.

Also, do not let this matter scare you about your Nest’s reliability. By owning and properly operating Nest, your thermostat is actually saving money for you daily. When set it up correctly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings constantly, which typically results in payback within 12 months. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one incident get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the prime investments in your home that you can make.
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