When your air conditioner breaks down on a hot summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you choose.
1. Read Customer Reviews
Many homeowners kick off their search for an AC repair company on the internet. While you’re there, be sure to look at feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when hunting for an AC repair company. Learn which companies the people closest to you have employed for HVAC repair in the past and whether they had a good experience. This firsthand advice and the ability to ask specific questions can help you make an well-informed decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A certain company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge extra fees for going to calls at properties outside their normal service area. Check ahead of time to see if your neighborhood is included in the company’s service area. If not, ask if if they’re prepared to come to you for an added cost. Thoroughly weigh your local options before deciding to pay more for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners seem to malfunction at the most undesirable times. Choosing a company that offers emergency services is crucial if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s website, and find out if an extra fee applies for service calls outside regular business hours.
5. Check for HVAC Industry Certifications
Certifications indicate a company’s commitment to quality and professionalism. Try to get an HVAC repair company that has earned certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company abides by industry standards and that their employees are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any professional, make sure that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to operate legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Look for proof of licensing, bonding and insurance to make sure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of delivering quality service most likely has the experience necessary to handle complex repairs. See how many years the company has been in existence. Then, ask a technician whether they have previously worked on the problem you need addressed. This kind of experience is vital to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Good communication is vital when dealing with any company. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Try to find evidence of techs going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Obtaining multiple quotes helps you find a company that offers competitive and fair prices. Be cautious of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most reputable companies provide comprehensive and transparent quotes up front, ensuring you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Reliable service providers guarantee their work and give warranties for your assurance. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC professional doesn’t have to be overwhelming. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning unit threatens to impede your comfort, contact a Service Experts office near you and schedule professional AC repair services in Tulsa.