Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

Last month, Service Experts Heating and Air Conditioning of Raleigh received a phone call from a gentleman named Jimmy from the Raleigh area who told Service Experts about a remarkable project he was in the midst of for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She depends on a wheelchair to move around and her residence was not wheelchair friendly, mainly due to the size of the wheelchair. When Jimmy became aware of the situation, he considered remodeling the Tracy family’s residence to make it completely wheel-chair accessible. But because of the age of the home, remodeling was going to be more work than he initially planned. Not yet defeated, Jimmy decided to try converting the Tracy family’s carport into a wheelchair friendly living area, which would contain Kyla’s own bedroom, bathroom, playroom, and kitchen area.

Excited, Jimmy began calling local businesses, including electricians, building supply companies, and plumbers and they all said they would be honored to help and provide services and supplies. He called Service Experts of Raleigh for the HVAC (heating, ventilation, and air conditioning) part of Kyla’s new apartment. Two of Service Experts residential sales consultants went to Kyla’s home to learn more about the project and were blown away by how intelligent and kind Kyla was and they decided they had to be involved.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling equipment for Kyla’s new living area, but with the assistance of Lennox and RE Michel, Service Experts of Raleigh was able to present the Tracy’s a bill that said:

“We’re honored to present you with a total heating and AC system free of charge as long as we can all get hugs.”

The employees at Service Experts of Raleigh were over the moon to help provide such a precious girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But there’s still more to do. The Tracy family is fundraising to purchase a wheel-chair compatible vehicle to better transport Kyla and her family. To find out more or to give to the Tracy’s van, please go to their GoFundMe account.

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