What Are Trip Charges and Diagnostic Fees?

When you need heating, air conditioning or plumbing services from Jack Nelson Service Experts, you will pay for the trip charge and a diagnostic fee separately. A number of companies you’ve hired in the past most likely combined the trip charge and diagnostic fee, but we think we can provide you with even more value by separating the two.

What Exactly Is a Trip Charge?

A trip charge covers the cost for a qualified plumber or HVAC technician to stop by your home. Occasionally called a service call fee, this charge is the initial rate for delivering our technicians, equipment and expertise to your doorstep. If you'd like to cut out the trip charges in the future, you can consider signing up for one of our membership programs.

What Is a Diagnostic Fee?

The diagnostic fee pays for the services needed to find the root cause of a problem. For plumbing, this could include scoping. During HVAC repairs, it may involve examining the inside of your system. If you elect to use Jack Nelson Service Experts for any repairs, the diagnostic fee is rolled into the repair bill. However, you are charged for the diagnostic services alone if you do not.

What Are the Differences Between a Trip Fee and a Diagnostic Fee

In most cases, a trip fee includes sending the plumber or HVAC technician to your property, while the diagnostic fee covers all the work related to assessing the problem and coming up with a plan for repairs. If you are paying for repairs, you won't notice the diagnostic fee because it will be absorbed into the cost of the repairs.

Why Are Diagnostic Fees and Trip Charges Billed Separately?

Many plumbers and HVAC companies are going to charge one fee for both the trip and the diagnostics. As opposed to charging you for two services at the same time, we opt for two distinct fees. This helps us to price our services in the fairest possible manner.

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