Jack Nelson Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 1,642 Reviews
steve R.
tulsa, oklahoma
"All fixed"
sharon S.
broken arrow, oklahoma
"Because everything that was done with perfect looking for a Friendly Inn New their job and did it excellently"
richard F.
tulsa, oklahoma
"The technician was on time, and he took the time during the service inspection to go to the store to buy a filter."
mark M.
bixby, oklahoma
"Did everything he was supposed to and explained why."
david K.
tulsa, oklahoma
"He was courteous, explained what he had done, made a recommendation, and presented himself well."
joe S.
catoosa, oklahoma
ralph A.
broken arrow, oklahoma
dell H.
broken arrow, oklahoma
"Did a through job"
bill rntl R.
broken arrow, oklahoma
debbi S.
broken arrow, oklahoma
"Very polite. Got the job completed in a timely manner. Did not leave a mess! Explained to me about carbon monoxide and detectors. Appreciated his answering any questions I had."
kelly H.
catoosa, oklahoma
daryl M.
tulsa, oklahoma
"Jeremy was courteous, friendly, efficient, accommodating and explained things simply and completely."
bruce J.
sand springs, oklahoma
"Joshua was very sharp and definitely new his stuff and explained to me in detail on how the system was doing . I would recommend him to my friends."
jim C.
tulsa, oklahoma
"Mathew was very neat, fast and gave complete informations on every thing he did.. He was excellent in very way."
donald H.
tulsa, oklahoma
sam W.
broken arrow, oklahoma
shawn G.
tulsa, oklahoma
"Fast, took the time to look and address my concern and feedback was concise. Offered an option and was prepared to move on it quickly, certainly it installed it quickly."
barbara G.
tulsa, oklahoma
"Very conscientious and respectful of my property. Listened to my concerns."
kirk L.
tulsa, oklahoma
dorothy T.
broken arrow, oklahoma
julia R.
coweta, oklahoma
dan M.
tulsa, oklahoma
"Mathew did not know what type of HVAC unit I have. Also he did not have the proper filter/light to replace the old filter/light in my unit. Lenox did not have the replacement so it had to ordered and replaced two days later."
patricia T.
broken arrow, oklahoma
"She was very personable, direct and knowledgeable. Went about her business in a professional manner."
gary B.
tulsa, oklahoma
"Jeremy patiently explained the condition of my system and told me what to watch for that would be normal aging of the equipment."
hipolito R.
bixby, oklahoma
"We are always impressed with the way, manners or courtesy the service provider guys display at all times. Kip up the great service!"
sherry H.
brokenarrow, oklahoma
"Technician arrived within two hours of my call. He repaired the furnace and explained thoroughly the problem and what he had done. He was very professional."
starla G.
tulsa, oklahoma
carolyn B.
broken arrow, oklahoma
"Matthew Doss and Seth Crawford arrived on time, conducted their work in a timely manner, friendly, professional, and answered my questions. They respected my home, and I felt that I was appreciated as a customer. I believe I received the very best service possible. Keep up the great work! Thank you."
kathryn E.
broken arrow, oklahoma
chuck K.
broken arrow, oklahoma
"great timely service"
andrea F.
tulsa, oklahoma
"Neither shower nor toilet handle solved problems. Right now my shower is unusable until I get service on monday"
frank W.
broken arrow, oklahoma
"Joshua was on time, very courteous and knowledgeable"
ted G.
tulsa, oklahoma
kurt W.
broken arrow, oklahoma
ray Y.
tulsa, oklahoma
sherri B.
tulsa, oklahoma
"Excellent customer care!"
jerry F.
broken arrow, oklahoma
"No opinion"
daiquiri S.
kiefer, oklahoma
alan S.
tulsa, oklahoma
"Good service as usual but conflicting guidance on how often to change my Merv 16 air filter. When I bought the unit two years ago, I was told to change it once a year but now am told to change it every 6 months. ???"
john H.
tulsa, oklahoma
"Men were efficient and thoughtful and explained things well."
steven M.
broken arrow, oklahoma
"He was there on time. He checked everything and made sure it was good."
s crawley C.
tulsa, oklahoma
"Completed on time and cleaned up...professional"
frank P.
tulsa, oklahoma
jim S.
broken arrow, oklahoma
daiquiri S.
kiefer, oklahoma
tom W.
tulsa, oklahoma
"Technician forgot to turn gas back on and house became very cold next day and we couldn't determine the problem. Had to call and have another technician come to remedy the problem. Very uncomfortable and inconvenient when the whole purpose for that particular kind of service is to avoid such."
norman W.
jenks, oklahoma
"Prompt service, detailed explanations, courteous & professional techs."
james G.
tulsa, oklahoma
"Amanda was very thorough and quite polite. She wasted no time - was very effiient"
linda S.
broken arrow, oklahoma
"Service person was on time, courteous and respectful of property."
rebecca W.
tulsa, oklahoma
"Matthew told me what was wrong, told me what the needed part would cost, ordered it and installed it quickly. My furnace works great again."
steve B.
tulsa, oklahoma
"Everything was thoroughly checked followed by an explanation."
michael C.
tulsa, oklahoma
"Friendly, competent service"
perry M.
tulsa, oklahoma
"????"
candace B.
tulsa, oklahoma
"On time did all that was necessary"
pat G.
tulsa, oklahoma
jack H.
tulsa, oklahoma
"Jeremy and Jeffrey checked some plumbing issues. They checked a gas line for leaks and worked on the kitchen faucet as well as taking a look at the under-the-house duct work that is near our Lennox furnace. They were professional and knowledgeable."
david L.
broken arrow, oklahoma
"."
scott T.
tulsa, oklahoma
"efficient and courteous service"
george R.
tulsa, oklahoma
denise D.
collinsville, oklahoma
ann L.
broken arrow, oklahoma
jerry A.
tulsa , oklahoma
"Extensive inspection. Meticulous with his work. Kept me informed of progress. Very friendly and respectful. Very knowledgeable!!!"
henry H.
tulsa, oklahoma
"Jeremy is very thorough and he explains in layman's terms the issues, actions, diagnosis, and actions he took. He has been here before, and I asked for him again; he is the best of the techs who have assisted me."
kay H.
tulsa, oklahoma
"Quality service provided!"
elizabeth R.
broken arrow, oklahoma
"Extremely courteous and polite manner by both technician and trainee. Technician was extremely thorough and took the time to mentor to trainee and the most positive manner. At the end of visit technician admitted training was his passion. I forget his name but he was an exceptional employee loyal to his profession and the company he represented. He reportedly came from OKC."
peggy M.
tulsa, oklahoma
"my tech was very polite,informative and efficient."
walter L.
tulsa, oklahoma
mike H.
tulsa, oklahoma
"Polite, neat, and punctual."
susan T.
broken arrow, oklahoma
"Super friendly and knowledgeable explained everything"
tim P.
tulsa, oklahoma
thomas T.
tulsa, oklahoma
"Helpful, friendly and fixed the problem."
mike M.
tulsa, oklahoma
"Got lucky"
cathy W.
tulsa, oklahoma
"They were very knowledgable, informative and safety conscious about carbon dioxide. They were very professional and nice."
donald H.
bixby, oklahoma
sharon S.
broken arrow, oklahoma
"Because the people that came to install my equipment were excellent and what they did they were courteous and kind I'm careful to make sure I understood each step of the way."
douglas B.
tulsa, oklahoma
"Very knowledgeable and courteous technician"
paula U.
tulsa, oklahoma
"Because I just love and trust Jeremy."
chris F.
tulsa, oklahoma
"Jeremy was very professional, friendly and respectful."
dr calhoun C.
broken arrow, oklahoma
"The techs were on time, did their work effectively & efficiently, and were courteous & helpful."
c eldred E.
tulsa, oklahoma
"Ed was very courteous and diligent as he checked everything and answered all my questions. I feel secure my system is doing it's job."
barbara R.
tulsa, oklahoma
"Very professional, neat and polite!"
jack C.
tulsa, oklahoma
zalia M.
tulsa, oklahoma
mrs lacey L.
tulsa, oklahoma
john H.
tulsa, oklahoma
"Roy and Casey took time to explain everything and give us options."
james L.
broken arrow, oklahoma
"Arrive on time. And done in a timely manner."
nancy K.
tulsa, oklahoma
"On time very nice very knowledgable about the unit wore cover slippers over there shoes very thorough inspection"
clark C.
broken arrow, oklahoma
"friendly knowledgeable diligent in his work"
steve/lyn M.
tulsa, oklahoma
"The repairs took an extra day to be completed. Supplier sent the wrong parts. Some tools and debris were left, that the techs had to come back and retrieve. We also had to have an after hours tech come back and add some freon."
kathy S.
claremore, oklahoma
"Very misleading information"
desiree H.
glenpool, oklahoma
"The consultant was very personable, knowledgeable and professional. The rating would have been better had the pricing had been better for the service that I was enquiring about. (it was twice the amount of what others charged)"
steve B.
tulsa, oklahoma
"Very thorough, very professional, very friendly."
judy M.
bixby, oklahoma
"Joshua was very courteous and explained everything he was doing. Went back to shop, in 5:00pm traffic, to pick up a new thermostat so I wouldnt be without AC overnight."
glen C.
tulsa, oklahoma
"On time, clean (used footies in the house), explained things Polite!"
jim O.
tulsa, oklahoma
"Your employee was very much the pro! He wa pleasant, polite and informative. He did not talk about anything except to provide information about what he was here to do! ????"
maria H.
tulsa, oklahoma
"informative and pleasant"
nancy R.
tulsa, oklahoma
michelle M.
tulsa, oklahoma
"He had the answers to the question I asked."
gary K.
owasso, oklahoma
"Personable and took good care of us"
seth D.
tulsa, oklahoma
"Professional conduct by technician was great"
john R.
collinsville, oklahoma
"Very satisfied with the service but technician was supposed to call ahead of time and didn't call until he was on our front porch. Diane wasn't home yet but was on the way. He waited the few minutes. Was supposed to call 30 minutes ahead of time so Diane could get home."
dominique H.
tulsa, oklahoma
gary D.
tulsa, oklahoma
"Tech new what he was doing and really checked the system out"
clyde F.
tulsa, oklahoma
"Call was promptly answered, tech dispatched timely and work completed timely and very efficiently. Asked if we had any questions."
ron M.
tulsa, oklahoma
"Very prompt, courteous, and quality service from Jeremy. My compliments to this technician."
roberta H.
tulsa, oklahoma
michelle K.
tulsa, oklahoma
"Got the AC fixed fasr"
amanda V.
tulsa, oklahoma
"Joshua explained everything to me and gave me options as to how we could handle the needed repair. He was quick and polite and made the experience as pleasant as it could be."
kacy G.
sapulpa, oklahoma
"I had a second technition from another company come out & he told me what I ORIGINALLY had thought was wrong was correct. There was NO need for me to buy a whole new unit! It was also weird to have a salesman along side the technition. I believe I got scammed out of my $99. Cuz if they would've just checked for a leak (which Casey said would've just been a waste of time & money)... The problem would've been solved!"
monroe A.
tulsa, oklahoma
linda M.
bristow, oklahoma
"They did an excellent job and was very thorough."
richard M.
tulsa, oklahoma
"Service is good. People who visit the home are prompt, courteous, and professional. No one tries to sell you anything, just inspect and inform you if problems they see, if any."
mary mccormick M.
tulsa, oklahoma
"I know im Late answering but want you to know that even tho Josh had to come twice he worked hard to find the problem and its been working fine since then. He worked hard and did a great job. I appreciate and thank him."
donald P.
broken arrow, oklahoma
"Service Tech came at 3:30 pm while I was not at home. I had specifically said I would not be home until after 6:00 pm. Thus, I had to call in again and finally got the service tech there about 8:00 pm. Communication breakdown somewhere."
bill C.
tulsa, oklahoma
"AC is still not blowing air as cold as usual."
pat F.
tulsa, oklahoma
"Technician came in introduced himself & went right to work."
mark G.
tulsa, oklahoma
jim A.
glenpool, oklahoma
"Jeremy was very knowledgable and made some good suggestions regarding my plumbing problem and solved the problem perfectly. I was totally satisfied withj his work."
dc A.
tulsa, oklahoma
martha J.
broken arrow, oklahoma
gary D.
tulsa, oklahoma
"tech seemed to know what he was doing"
leo S.
tulsa, oklahoma
"Jeremy had noted the power outage in my area, but he made a few checks to see if all was well. I appreciated his response."
terry R.
tulsa, oklahoma
"Showed up on time, correctly diagosed the problem and efficiently repaired."
timothy M.
sapulpa, oklahoma
jane D.
tulsa, oklahoma
"Joshua Glass arrived and was very respectful of me and our home. He spent time explaining his findings, made recommendations to resolve some minor issues and performed his service for our prepaid maintenance by going above and beyond. He even found a plumbing issue and had a plumber dispatched to resolve and minimize damage. He is exemplary."
john C.
tulsa, oklahoma
joe P.
tulsa, oklahoma
"Lennox air has not worked right since it was put in. If temperature is 100° outside it is 83 or higher inside. Still needs adjusted to keep cooler. Will call them out again for the 3rd time."
jim C.
owasso, oklahoma
"Very knowledgeable"
leanne H.
tulsa, oklahoma
"Timely, thorough, courteous, explanations:)"
susan D.
broken arrow, oklahoma
"He was very diligent and took time to explain things to us. He did not rush through the job at hand"
sherrie S.
tulsa, oklahoma
"Service was very enjoyable, until I was informed capacitors are week, I asked about replacing, was told 200$ I dont remover exactly price, but dang you are here you have it apart, why the high price, capacitors are 20-50$, you are already there with unit taken down to find, hard to understand!"
kenneth T.
owasso, oklahoma
"Joshua was very thorough in testing every thing (changing air filters / cleaning outside equipment / checking things in the attic). He explained the need for replacing the capacitor."
maria H.
tulsa, oklahoma
"Through"
carolyn F.
tulsa, oklahoma
"I have nothing"
patti S.
tulsa, oklahoma
"Very professional"
phyllis R.
catoosa, oklahoma
james B.
tulsa, oklahoma
"Tech was very informative. was her working on unit for much longer than I expected. Very Thorough."
dwight T.
tulsa, oklahoma
brett P.
coweta, oklahoma
tim M.
claremore, oklahoma
"Very thorough, professional & recommended updates to system, installed updates."
sharon K.
broken arrow, oklahoma
dr grogg G.
tulsa, oklahoma
"on time... worked till finished... courteous"
john K.
tulsa, oklahoma
"Ability of the technician and his professionalism"
joe P.
tulsa, oklahoma
"Job not complete. Sheet rock in our bedroom has a hole in it an has not sent some one to fix it."
anna S.
tulsa, oklahoma
"He checked and serviced the H & AC and changed the filter. wrapped the vent above the kitchen ceiling that dripped water on floor when temperature is high."
milton E.
tulsa, oklahoma
patsy N.
tulsa, oklahoma
mike M.
tulsa, oklahoma
ted M.
tulsa, oklahoma
"THEY EXPLAINED WHAT THE PROBLEM WAS , HOW TO FIX IT AND PRESENTED A PLAN TO AVOID FUTURE PROBLEMS."
suzanne B.
tulsa, oklahoma
"Our technician, Jeremy was very courteous and friendly. He showed me what he was doing and what needed to be fixed."
paul W.
bixby, oklahoma
"The job was done very well by your technician. I am glad he came before it became so very hot. See you in the Fall"
jon S.
broken arrow, oklahoma
"Justin was requested to give me a summery of service required before preforming service in order to determine course of action. Instead he completed the work without authorization. Then charged $580 for the work."
carol S.
tulsa, oklahoma
"Jeremy was prompt, took care of the problem and was very knowledgeable."
gary K.
owasso, oklahoma
"Respectful, did great job, would recommend him"
marty B.
broken arrow, oklahoma
caryl H.
tulsa, oklahoma
"Jeremy was very professional and efficient"
kenneth J.
tulsa, oklahoma
"On time, fast service, short wait time for appointment, pointed out some things to watch out for but didn't try to force me to pay for anything else."
suzanne H.
tulsa, oklahoma
"Casey seems to know what hes doing but it took 4 visits to determine it was a dirty filter and that the service caps were left off so there was Freon leak. Why??? Also I had to re-explain the problem every time. I am a long time customer"
sandra A.
broken arrow, oklahoma
ron C.
broken arrow, oklahoma
paula U.
tulsa, oklahoma
"Very nice..extremely polite and very informative."
david W.
bixby, oklahoma
"Our AC went out late in the afternoon of July 3. I called Jack Nelson Service Experts and was put on a list for service yet that night because we held a maintenance contract with them. Casey showed up at our door at 10:20 that night and made us feel as though it was no imposition at all for him to be working on our AC that late the night before the 4th of July. He completed the repair a little after 11:00 (the AC has functioned perfectly since then) and when asked if he was heading home for the night he replied he was planning to go help some of his co-workers finish up on an installation at another house. Caseys warm personality and his obvious commitment to customer satisfaction is what we have seen time and time again during our nearly 20-year relationship with Jack Nelson. THAT is the reason for a 10 rating!"
taryn S.
tulsa, oklahoma
"John the technician was very honest and respectful. He spoke to me like he would speak to his mother."
donna A.
tulsa, oklahoma
"I have a feeling that your technician is not to blame, but rather a Glengarry Glen Ross type of company culture that pushes service technicians to garner leads for sales. Well let me tell you how much I did not appreciate being blindsided and shanghaied with a sneaky sales rep visit initiated by the tech without asking me first!! NOT COOL!!! Also he said he discovered mold on the coilbut because it will return he did not clean it. So you can send someone else out to clean the coil. Then leaving the house, after we manage to scoot them along, for nail appt, errands, shopping and dinner, only to return home to an icebox. Then seeing the thermostat was never returned to its original setting and left on a setting of 59 degrees, which meant for 7+ hours my A/C ran non stop! I will be sending you the bill for yesterdays energy usage and you will reimburse any freon used. I liked Stanley my former tech, but will be looking for someone other than who came yesterday. Is that detailed enough for you?"
nancy P.
tulsa, oklahoma
"These problems were almost certainly missed in April when the unit spring checkup was done. This has cost me money for extra electricity to the point that public service co actually sent a letter regarding my excessive use in May."
mary jones J.
tulsa, oklahoma
andy H.
broken arrow, oklahoma
"Checked system to make sure that it works."
diane K.
tulsa, oklahoma
"Service was fast and Work was completed efficiently and effectively."
megan M.
tulsa, oklahoma
roger C.
tulsa, oklahoma
william J.
broken arrow, oklahoma
tim H.
bixby, oklahoma
"Technician was very efficient."
conul H.
tulsa, oklahoma
"Good service. Installation within time frame."
gary B.
tulsa, oklahoma
henry R.
broken arrow, oklahoma
"John inspected our air conditioner, and found a snake in there. Im not sure if it was alive or not when he found it, but either way hes Superman as far as Im concerned."
phillip Z.
bixby, oklahoma
"did what was asked politely"
melody E.
broken arrow, oklahoma
mark P.
bixby, oklahoma
"very competent, experienced technician--josh glss"
dennis S.
skiatook, oklahoma
"Informative and thorough."
jerry R.
tulsa, oklahoma
alan S.
tulsa, oklahoma
"Mike was very knowledgeable and understanding.."
j gibson G.
tulsa, oklahoma
"He knew what he was doing."
geoff R.
tulsa, oklahoma
"There was no true problem yet the tech took the time to explain why I might have thought there was .... he spent sufficient time going over the system to make me feel comfortable that there was no problem"
maybelle G.
tulsa, oklahoma
gary D.
tulsa, oklahoma
"tech did a pretty good job"
sarah M.
tulsa, oklahoma
"The tech was on time, polite, professional, and thoroughly explained things."
david P.
broken arrow, oklahoma
"Joshua was extremely professional and explained everything very clearly."
joel C.
tulsa, oklahoma
"Technician was very thorough"
freda B.
tulsa, oklahoma
"Great personality"
charlotte C.
jenks, oklahoma
"He got the AC going. I feel that the service done in April was unsatisfactory. It was not operating properly. In fact, no operating. He did something that got it started & now it's fine just like it always has been in the past."
jeanne J.
tulsa , oklahoma
joanne N.
tulsa, oklahoma
"Jonathan was very professional and thorough. He caught a few things that needed attention, including a small gas leak"
gordon C.
broken arrow, oklahoma
"Seem to be concerned about the overall conditions of my units"
denise S.
glenpool, oklahoma
zach S.
tulsa, oklahoma
"Very professional and they stayed all day and night to finish the job."
joshua F.
tulsa, oklahoma
"I needed AC for my baby shower and Randy went above and beyond to get it installed the day before."
susan J.
tulsa, oklahoma
"Technician was very thorough and explained everything to me. He was professional and courteous."
eric B.
catoosa, oklahoma
"Very professional, informative service. He went above any expectations we had for a service call...explaining how the unit worked and suggestions on making our unit work better. We appreciated the professionalism and courtesy he showed us. It didnt feel like we had a stranger I our home, or that the service was intrusive. A++"
norma D.
tulsa, oklahoma
"tech was professional, competent, on time, and friendly"
richard H.
broken arrow, oklahoma
"The technician was very thorough in his inspection."
r D.
tulsa, oklahoma
"Jeremy was very professional, efficient, amiable and precise. I appreciated his explanation of the problem and how it would be resolved. Moreover, I was quite happy to find he left the area in the garage neater and more dry than he found it!"
r D.
tulsa, oklahoma
"Jonathan was courteous, pleasant and efficient and he completed the job in a timely fashion. After explaining the technical nature of what he was going to do in terms I could understand, he readily answered all my questions. I appreciate the excellent service he provided."
rhae bair B.
broken arrow, oklahoma
"Very courteous and knowledgeable"
stella D.
tulsa, oklahoma
"Jeremy did a thorough job in checking my air conditioner. Two supervisors were also here and stayed in excess of 30 minutes."
michael M.
broken arrow, oklahoma
"Tech was very thorough with all the services he performed and very informative."
alice C.
coweta, oklahoma
"Super nice man---what i know he did a great job"
kristena S.
tulsa, oklahoma
"On time, explained everything to me."
george T.
tulsa, oklahoma
"The drop cloths were filthy they put on our floors and carpet. Dirty handprints left on attic access on ceiling. Very disappointed about these things."
denise D.
collinsville, oklahoma
richard H.
tulsa, oklahoma
carol P.
broken arrow, oklahoma
"Very efficient and pleasant."
james L.
tulsa, oklahoma
"Sales rep was friendly overall and provided information we needed but when I stated I was getting other quotes he talked bad about other companies, he didn't state names but dropped hints on which ones he was talking about. Unprofessional to do this. If you think you are better say how your better and what sets you apart don't just talk bad about others."
larry C.
bixby, oklahoma
"Service people did a great job and friendly"
j gibson G.
tulsa, oklahoma
ralph T.
broken arrow, oklahoma
"Technicians were thorough in their service inspections. However my pocket hose was ruined when connected to their hose. These hoses cost approximately $25."
james D.
broken arrow, oklahoma
"Tech was in time, very courteous, explained everything."
larry S.
bixby, oklahoma
charles B.
tulsa, oklahoma
"Representatives answered my questions. Work was done cleanly even with it starting to rain and having to go in and out of house."
margaret L.
tulsa, oklahoma
"Jeremy was very conscientious and careful while working in my home. He was also very knowledgeable and assisted me with my questions about the thermostat."
mike H.
tulsa, oklahoma
carol M.
broken arrow, oklahoma
"Very knowledgeable and made sure he gave good explanations to my questions. Personable and efficient. I would say he was your best technician I have had on any of my service visits!"
john M.
broken arrow, oklahoma
"I was happy with Justin's work."
cindy C.
tulsa, oklahoma
"Justin was very polite and quick."
crystal H.
broken arrow, oklahoma
jordan H.
tulsa, oklahoma
"Sales rep showed up to the house and just tried to walk in without being invited in wife was walking to the door. Prices quoted ranged from 10,000 to 17,000 without duct work. Other quoted ranged from 5,900 to 7,900 including new return box and duct work as well as all equipment. Quote was given hand written using a laminated card to pull numbers from. Its 2019 please upgrade to using iPads and current technology for quotes."
shelly B.
broken arrow, oklahoma
"Jeremy was friendly, arrived punctually, and worked efficiently."
mildred H.
tulsa, oklahoma
"fast and thorough service"
frank P.
tulsa, oklahoma
carolyn B.
broken arrow, oklahoma
"Outside unit was still visibly dirty. I'm not sure it was hosed off."
kenneth P.
tulsa, oklahoma
"Called ahead. Arrived 0900 as promised. Efficient. Personable. Explained situation and problems clearly. Service contract provides us reassurance beginning calling and heating seasons."
barbara R.
tulsa, oklahoma
"Gentlemen - very professional!"
ken M.
broken arrow, oklahoma
"great service"
tim S.
broken arrow, oklahoma
"They did their job, was courteous, nice, friendly."
debbi S.
broken arrow, oklahoma
"Timely service. Also Jeremy is very knowledgeable about all aspects of the business. Explained the problem and resolution to me in a manner I could clearly understand! Very polite as well!"
kenny G.
bixby, oklahoma
donald P.
broken arrow, oklahoma
"Tec was courteous and efficient."
john C.
tulsa, oklahoma
"Knowledgeable and on time service"
jerry S.
broken arrow, oklahoma
"Very knowledgeable and efficient."
anita H.
tulsa, oklahoma
"Prompt and courteous service."
tricia V.
mounds, oklahoma
"Very through, polite, and great at explaining everything he was doing and answering our questions."
bob M.
tulsa, oklahoma
alyce N.
broken arrow, oklahoma
"They told me all my options to repair what is wrong and discussed the repairs in order of importance and without making me feel pressured to spend more than I can. THAT will keep me using your company and going with you when I am financially able to do more."
debbi S.
broken arrow, oklahoma
"Javier called before coming and arrived during the time slot requested. He checked everything required and changed the filters. It was very hot in my attic but he did not complained! He was friendly and respectful."
jim n.
tulsa , oklahoma
"steven and andrew were both courteous and efficient"
dominique H.
tulsa, oklahoma
"very nice and helpful"
michael C.
tulsa, oklahoma
"Quick and efficient"
leon W.
broken arrow, oklahoma
"Nobody is perfect"
cheryl Y.
tulsa, oklahoma
"They were thorough, polite and answered all questions"
john H.
tulsa, oklahoma
"We have a problem right now with a part that was replaced 5 years ago. It depends on how this problem is handled. It was a little hard understanding the technician. I have questions."
phil T.
broken arrow, oklahoma
"Technicians were on time. One serviced upstairs, the other downstairs which cut service time in half. Both were thorough and informed me of issues. Courteous and careful not to track mud (it was raining) into the house."
nancy R.
tulsa, oklahoma
carol F.
jenks, oklahoma
"Your employees were on time, polite and answered all my questions."
cinda V.
tulsa, oklahoma
"Andrew knows what he's doing. Very professional."
patricia T.
broken arrow, oklahoma
lee K.
tulsa, oklahoma
"Jeremy was very thorough and explained to me what each step was he was doing and why. I appreciated that. Very personable technician."
walt L.
tulsa, oklahoma
richard F.
tulsa, oklahoma
"The service quality was OK, but he was two hours late."
anne lee crawley C.
tulsa, oklahoma
"Very thorough and pleasant"
alan S.
tulsa, oklahoma
"Scott - he's the best!"
jim S.
broken arrow, oklahoma
"The tech was very professional, courtious, and efficient."
suzanne P.
broken arrow, oklahoma
jerry m L.
broken arrow, oklahoma
"Always accurate friendly service"
ben V.
tulsa, oklahoma
"Quality of work"
barbara S.
tulsa, oklahoma
james G.
tulsa, oklahoma
"Andrew was very polite and his work was done efficiently and without wasting any time."
nancy P.
tulsa, oklahoma
tom M.
broken arrow, oklahoma
henry H.
tulsa, oklahoma
"Jeremy took care with every aspect of the inspection; very thorough."
alan S.
tulsa, oklahoma
"Scott did good work and was, as usual, very knowledgeable."
claudette M.
broken arrow, oklahoma
"Very personable service personnel."
stephen B.
tulsa, oklahoma
"Andrew was on time, polite, and answered all my questions."
kenneth T.
owasso, oklahoma
"The technician patiently took time to figure out the problem with our thermostat which got locked & we could not get it unlocked."
douglas B.
tulsa, oklahoma
"Justin is very knowledgeable. In addition to the AC maintenance, he determined quickly why the downstairs unit was not cooling effectively."
sam W.
broken arrow, oklahoma
lynna E.
tulsa, oklahoma
"Technicians are always knowledgeable and polite. I rarely give top satisfaction ratings."
jack H.
tulsa, oklahoma
"Jeremy was very professional and courteous. He did a good job for us."
bob M.
tulsa, oklahoma
"Didn't seem very familiar with equipment. Also, this is the second time in a row that I have scheduled in advance and been called a few days before appointment asking me to re-schedule at a later date."
candace B.
tulsa, oklahoma
"on time; ezplained well"
manny V.
broken arrow, oklahoma
"casey fixed the problem!"
donald P.
broken arrow, oklahoma
"Tech seemed to know what needed to be done!"
ellen W.
broken arrow, oklahoma
"very professional service guys always show up here and they know what they are doing and answers questions"
s.lee C.
tulsa, oklahoma
"Casey could have comuniacted better as to where he was in his process."
mark H.
tulsa, oklahoma
joy B.
broken arrow, oklahoma
"I'm sorry that i can't remember his name, but he was very friendly and professional."
terri B.
broken arrow , oklahoma
"Start to finish service was 1st class !"
mark M.
tulsa, oklahoma
"Clayton, Tony and Troy were very efficient, very non-intrusive and very professional in installing our new ac unit. They worked hard all day to complete the job."
joe A.
glenpool, oklahoma
"Tech was very friendly and explained everything he was doing"
don W.
jenks, oklahoma
mike M.
tulsa, oklahoma
"I was very satisfied."
peggy M.
tulsa, oklahoma
"Andrew came in and was polite and went right to work and did his job in an efficient and timely manner."
glenda G.
tulsa, oklahoma
"I've been satisfied with their services or I wouldn't have been with them for so many years."
denise t.
broken arrow, oklahoma
"Every one involved was pleasant & did what they could to guide me thru the purchase & installation of a new A/C & heating units. The installers remain on the job late that evening until it was complete and I was satisfied."
charlotte C.
jenks, oklahoma
"He answered all my concerns & questions."
susan H.
sand springs, oklahoma
"The technician took his time and was very thorough with his evaluation of our system."
mary weaver W.
tulsa, oklahoma
"did a good inspection"
phyllis R.
tulsa, oklahoma
"He was prompt. He was considerate of my home by wearing booties. He completed his work quickly and was very courteous."
chris F.
tulsa, oklahoma
"He was very thorough - He answered all my questions and checked items that I needed checked."
ben T.
tulsa, oklahoma
tamera M.
tulsa, oklahoma
"Weather did not accommodate pressure testing of AC. Not tech's fault. Would have liked appt. to be rescheduled to avoid this occurrence."
cindy W.
broken arrow , oklahoma
"Jeremy did a very detailed inspection of units and explained what he found."
lyle D.
tulsa, oklahoma
"Jeremy arrived at 8:15 AM. Went to work and completed the cleaning and inspection in a thorough manner.. Checked the A/C units and ran them to insure they were working properly. Very courteous and explained what he was doing. Turned off the water supply to the humidifier. Good job all around."
ron M.
tulsa, oklahoma
"The technician always determines for me a successful service appointment. Andrew is great and a super representative for Jack Nelson."
brad S.
broken arrow, oklahoma
barbara J.
tulsa, oklahoma
heather O.
tulsa, oklahoma
"Great job."
shawn G.
tulsa, oklahoma
"Simply doing what we agreed on."
nancey K.
tulsa, oklahoma
dale H.
tulsa, oklahoma
"Jeremy was very nice and explained everything he was doing. Very respectful of my time and property. Would recommend to everyone looking for quality service."
tommy D.
tulsa, oklahoma
"The only problem I had was the tech left my gate open, fortunately I went out when my dog did and caught the problem."
robert R.
broken arrow, oklahoma
ronald L.
tulsa, oklahoma
"WE HAD NEW FURNACES INSTALLED IN 3 HOMES ON 3 SEPARATE DAYS. CLAYTON, SCOTT & ROY DID A "SUPER" JOB AND WERE HELPFUL AND PLEASANT. WE REALLY ENJOYED HAVING THEM IN OUT HOUSES. 5713 E 36TH STREET, TULSA, OK, 74135 5905 E 36TH STREET, TULSA, OK, 74135 5913 E 36TH STREET, TULSA, OK, 74135 THANKS A MILLION."
leo S.
tulsa, oklahoma
dana W.
sand springs, oklahoma
"he worked efficiently"
dale H.
tulsa, oklahoma
"Ease of getting an appointment and being kept in the know when technician would arrive. Jeremy was very polite and explained everything he was doing."
campingworld tulsa T.
tulsa, oklahoma
"got here within 2 hours after I called, really fast service"
maria H.
tulsa, oklahoma
beth H.
tulsa, oklahoma
evelyn H.
tulsa, oklahoma
"Extremely Courteous and Professional."
michael C.
tulsa, oklahoma
"Justin was both knowledgeable and patient in checking and repairing our A/C"
jan B.
tulsa, oklahoma
karen S.
tulsa, oklahoma
"Jeremy was very thorough and professional and good natured about having to access the heating unit in a very difficult attic location. Jack Nelson is the only AC/Heating Company we've used - as long as Nelson has been in business."
david M.
owasso, oklahoma
"David did exactlly what was expected (maybe more), was efficient, courteous, and explained things fully."
jack C.
tulsa, oklahoma
"Efficient and courteous service."
stephen G.
tulsa, oklahoma
"On time, polite, thorough"
mark P.
bixby, oklahoma
"Technician appeared to be very knowledgeable about Heston and air issues."
susan H.
sand springs, oklahoma
"Justin was very thorough and did a great job cleaning the outside unit."
nadine K.
broken arrow, oklahoma
"excellent service , very nice"
nancey K.
tulsa, oklahoma
"Very nice and knowledgable."
keith E.
broken arrow, oklahoma
"he did an excellent job and was extremely helpful"
peggy M.
tulsa, oklahoma
"I had an emergency call to JN Saturday because my furnace quit working. The technician did not show up at time promised. I called and was told he must be running late. Two hours later no technician. Called again and was told a ticket had not been written up for me. Was not happy. Was told I had to wait for oncall technician but couldnt guarantee arrival time. First call to JN was 10:00AM. Oncall techs arrived at 6:30PM. Not technician fault. Big screwup in office. Both techs apologized and were very polite and helpful."
gloria M.
tulsa, oklahoma
michael L.
jenks, oklahoma
"Timely and very professional in the installation of our NEW HVAC system."
jody L.
tulsa, oklahoma
swepnorth A.
tulsa, oklahoma
"Waiting to get quote, have not had any work completed at this point"
edward V.
tulsa, oklahoma
"replaced the insulation as we asked with no problem"
mr thomas T.
owasso, oklahoma
"These men did an excellent job and kept me informed about what they were doing. They took time to show me and my daughter and granddaughter how to manage a new thermostat."
sherry H.
broken arrow, oklahoma
michael l.
jenks, oklahoma
"James found the cost of the repairs were going to be such that with the age of the system I should consider total replacement of HVAC system. Good choice rather than just replacing parts over time. 10 year warranty of parts and labor sold me on a new system."
edward V.
tulsa, oklahoma
"job done as expecged"
kenneth T.
owasso, oklahoma
"All technicians were helpful in showing us what they did & explaining how to use the new equipment."
wyn dee B.
tulsa, oklahoma
"Expert was knowledgeable and seemed to genuinely care."
lisa M.
bixby, oklahoma
richard M.
tulsa, oklahoma
sharon S.
tulsa, oklahoma
"He was prompt, professional and considerate in being clean while inside house. Explained any questions I asked."
carla S.
tulsa, oklahoma
"Technician was prompt and problem was fixed quickly."
brian G.
tulsa, oklahoma
"Jeremy explained everything he was doing. He was very polite. He was very knowledgeable."
stephen T.
tulsa, oklahoma
scott L.
sand springs, oklahoma
al G.
broken arrow, oklahoma
carl C.
broken arrow, oklahoma
"He seemed to know his stuff as he was providing me an explanation of our systems. He was unobtrusive and not sullen."
martha J.
broken arrow, oklahoma
"very polite and efficient. provided info about the units as asked."
trinna B.
tulsa, oklahoma
"Jeremy called before he came, arrived on time, was efficient, and gave kind and helpful information."
mr prince P.
broken arrow, oklahoma
"Thorough and efficient"
jerry S.
broken arrow, oklahoma
"Very thorough"
chuck m.
broken arrow, oklahoma
"Everyone I have dealt with has been very friendly and helpful. From the consultant Michael to the Technicians Clayton and Charlie to the ladies that took my calls. ALL VERY friendly and knowledgeable."
scott L.
sand springs, oklahoma
alan S.
tulsa, oklahoma
carla S.
tulsa, oklahoma
"Technician arrived within 30 minutes of my service request. He was very personable and professional."
dennis S.
skiatook, oklahoma
sandra D.
tulsa, oklahoma
"Overall a normal inspection. The experience is what I expected"
chris O.
broken arrow, oklahoma
"Very informative, helpful, and polite"
monroe A.
tulsa, oklahoma
manny V.
broken arrow, oklahoma
"Both Clayton & Charlie were friendly, very professional, courteous and knowledgeable in their work. We would highly recommend them for the excellent job they did."
kirby C.
broken arrow , oklahoma
"Guy did good fast job but seemed to be conscientious and thorough"
kelly/jeff S.
tulsa, oklahoma
pat F.
tulsa, oklahoma
"Technician arrived on time, introduced himself, went right to work & then described what he had done. He also persevered on finding both unit agreements I have."
nancy J.
wagoner, oklahoma
"My son had lost heat on Saturday morning. He had called a local company who had serviced his unit in the past. They came out,told him what they thought was wrong but that they could not correct the problem until Monday. We had had Jack Nelson help us last summer with an issue and actually had a maintenance appointment set up for Tuesday 1/15/19. I called Jack Nelson, explained the problem. They came Monday, at the time they had told me, did their own diagnostics,and solved the problems. The technician was prompt, courteous, and very detailed. Thank you so much for your strive to care for clients in need."
dennis S.
skiatook, oklahoma
"Went about his business and communicated his findings"
jim M.
tulsa, oklahoma
alan S.
tulsa, oklahoma
"Confusion on pricing. Casey was a good service tech but couldn't finish the job because he didn't have the proper hoses. Scott did the follow-up work the next day and discovered the screen on the solenoid had not been cleaned ever. This was the primary problem for lack of water flow through the humidifier and the age of the small hose from the solenoid was probably the secondary problem. However, Casey told me that $84 would cover the service call and that I would only owe for the two short lengths of hose installed the next day. Scott told me that this would come to $42 for two relatively short lengths of hose and at this point I expressed my concern with that price. After a short discussion, the $42 became $18 and that seemed reasonable so end of problem. I'm not comfortable with how that all played out but lets let Enrique handle it since he's the boss. Both of the techs were very professional and I'd have either of them out again. Thanks for your concern. Alan Snider"
sarah T.
bixby, oklahoma
"Jason was prompt and polite. He tried to find a solution and provided further information on addressing the problem."
alf S.
broken arrow, oklahoma
kyle gregory G.
owasso, oklahoma
"My heat came back on and on the coldest day of year I didnt have too wait very long."
polo R.
bixby, oklahoma
"They were very polite and courtios. Take their time to explain what is it they are doing and what the results of the work is."
michelle N.
tulsa, oklahoma
"Called before coming, worked independently and efficiently."
dwight T.
tulsa, oklahoma
beth P.
broken arrow, oklahoma
"Andrew arrived earlier rather than later and I was so glad. He was professional, gave me information about everything, and showed me details about your maintenance program options."
lee S.
tulsa, oklahoma
"I see no value in a company that wants to charge outrageous repair labor for a warranty part, please call me, this is a rip off, 1300$ for a 4to5 hour warranty repair is unexceptionable."
mary jones J.
tulsa, oklahoma
tim H.
bixby, oklahoma
james L.
broken arrow, oklahoma
june N.
tulsa, oklahoma
"Great service, thank yu"
nancy J.
wagoner, oklahoma
"Arrived between the two hour window scheduled. I felt the technician performed a detailed maintenance check on both units in our home. He also checked the filters in the intake areas."
bob C.
tulsa, oklahoma
edward D.
tulsa, oklahoma
"You come here every time and are supposed to change the filter but never have one and try to use 2 different sizes. I would think if your doing a PM you would bring the filter with you"
jerry R.
tulsa, oklahoma
rhae bair B.
broken arrow, oklahoma
"Very polite and professional"
michael M.
tulsa, oklahoma
"Professional Techs"
cindy C.
tulsa, oklahoma
"Gentleman was very nice, called before he came and was professional."