Jack Nelson Service Experts Reviews

"Price for parts"

"tech worked after hours to get a/c back up and running"

"Diagnosed and fixed our problem without delay"

"Jason did a thorough check of our AC unit and was able to quickly diagnose the problem. Once he determined what the problem was, he took the time to explain everything and answer the MANY questions that I had regarding both short-term and long-term options for repair. Jason and Eric were upfront about the cost of repairs and never made me feel pressured to spend more than was needed. Not only did they work to get me the best price for today's repairs, but they also left me with some quotes and discount information for the additional repairs and services that I know we will need in the near future. I cannot say enough GREAT things about Jack Nelson Service Experts! JASON AND ERIC WERE WONDERFUL!! The great work that they did...and the kindness and compassion that they showed...have made us "Jack Nelson Service Experts customers" from now on!! THANK YOU!!"

"The plumber was good, but the scheduling process wasn't ideal. The annual maintenance was scheduled a few months early, and we didn't realize that until the plumber came out to do the work."

"Completed service and answered my questions."

"Was a heavy rainy day and the guys stayed outside and when they came in they took their shoes off. Pleased with that."

"Polite, addressed all issue"

"Thorough, performed all the required tests and took time to explain them. Very helpful."

"Will & Eric were very professional and explained everything completely. Also displayed pleasant personalities."

"Jason was a prompt technician who also was very polite and efficient."

"Honest assessment. Nice tech."

"The technician stuck with a difficult problem and with perseverance got it solved."

"Technician was very helpful. Explained as he went along on things for which I should watch."

"Our tech was great! But we did not appreciate having a salesperson come over uninvited to give a spiel on some $3k plus piece of equipment that we had expressed zero interest in. My husband was in the middle of working from home and did not have time for this. How about a brochure for your new services? Please dont bring someone else uninvited just to try to sell us something we dont want or need. What a turnoff!!"

"The service was fine. It is the unit and warranty we are extremely unhappy with."

"work was done quickly and efficiently. The Jack Nelson personnel were a pleasure to meet and discuss my equipment."

"The A/C man did a very thorough job and was very courteous. Explained all that he did"

"Efficient in the job they were doing"

"Knowledgeable and polite service men, Rusty and Matt. They wore shoe covers when entering house."

"BOTH ERIC AND JACOB WERE VERY THOUROUGH AND EXPLAINED EVERYTHING IN AN UNDERSTANDABLE MANNER. GREAT JOB MEN!"

"Matthew did an effective and efficient job of checking all my air conditioners and answered all my questions. And Rusty brought me up to date on various alternates for down the line."

"Did a good job cleaning my units. Told us about light bulb that needed to be replaced."

"Pleasant, courteous, took time to listen and answer questions."

"Both gentlemen were very nice & upfront with giving me their findings."

"Jason was courteous and excellent at explaining during the whole tuneup"

"Daniel was friendly and professional. He did an excellent and very thorough job inspecting and servicing my air conditioning unit."

"Always punctual, friendly and professional"

"They were friendly and did their work like professionals, which they are."

"They did a great job. The only thing I would think would help is to have the guys let the customers know what they doing. When they are troubleshooting."

"Jason was on time, quick and effecient"

"Did his job, explained what he did. Only thing is...stop upselling me on these visits. Just service the units and let it go."

"In a out! Super fast! They forgot to turn our water back on but we got some after hours help. Thanks Rusty!"

"Daniel was very conscientious and did a great job"

"The technician was very prompt In getting to my house and finding the problem and fixing it. The rep who was with him was very helpful in discussing future plans"

"He was very fast and fixed it quickly"

"Friendly service and very efficient."

"He was very nice and explained what he was doing."

"Daniel and Jake were very friendly and professional. They made sure my unit was totally serviced and running efficiently before leaving my home."

"they took care of my furnace and air conditioner"

"I prefer to have the service technician only for a house visit, I have been a homeowner for 47 years and I don't need someone tagging along to tell me all the things that can possibly go wrong with my home equipment."

"Lee went out of his way and went above & beyond to make sure that our install was completed on time! Very Pleased!!"

"They were on time and were respectful to my home."

"I did not get a copy of the service report (inspection) via email as I had expected???"

"The tech was good, BUT , the OTHER guy , the sales person was not what I was in the mood for, he actually suggested I should think about a new unit. This unit being ten years old, he stated I should cross my fingers that it will continue to work, I think thats kind of Bull Crap !!!"

"He was prompt, polite and found the problem in a few min."

"Very knowledgeable about plumbing issue that I had. Very profesional"

"Matt seemed to know what he was doing and explained to me"

"Technician was very knowledgeable and courteous"

"I had to call after they were 30 mins late to find out status of getting to my scheduled appt...then 20 mins later I had to call and try to guide them....they could not follow directions well. Finally got here...stayed about 15 mins and left....i know all services were not chked out....I had to ask him to please chk my thermostat which I've been having problems with....he looked at it quickly. They were in a big hurry to leave."

"Very thorough and explanations given."

"Prompt & professional service."

"Called ahead of time, arrived on time, did analysis, temporarily fixed problem and then came back on Monday with more permanent solution."

"All was explained thoroughly. Arrived right on time."

"Courtesy, efficiency and effective (Matt fixed the problem with a minimum of hassle or confusing discussion )."

"The techs were very professional and knowledgeable about product"

"Technician very knowledgeable and efficient"

"The technician was friendly and professional."

"very polite and knowledgeable"

"They did NOT fix problem and left my kids here with no heat for 2 days"

"Came out promptly and fix the problem"

"Very knowledgeable, efficient, and friendly technicians Alex and Rusty."

"Friendly and professional"

"Jack Nelson staff always arrive on time. They are very good at explaining how to utilize the HVAC system to maximize comfort, while minimizing costs. I have been a Jack Nelson client for 15 years, scheduling maintenance checks are easy. Anytime there has been an issue, 24/7 the response is a tech arriving in a timely manner. Anytime an appointment has to be changed on my part, no problem. If there's a delay on their part, I'm notified promptly. I have recommended Jack Nelson's Advantage Program to a number of people. I hope some of them at least contacted you for information."

"great service"

"Jack Nelson contacted us for our fall inspection, which was prepaid, Jason was great. He checked out the system, replaced the filter and with Erics support, saw to it that wed be good for the winter."

"My heat quit working on Saturday, just 3 days after toon up. Timing seemed suspicious, so had my brother a retired maintenance manager look. 1 wire was screwed in making contact on mostly on just insulation. He fixed that for me. I never want you in my home again."

"Over the years you have provided me with excellent service and I am confident that you will continue to do so."

"Service, on time, professional, not high pressure for repairs, interested in least expensive solution to my problem."

"Polite and courteous"

"The response to my problem was very fast. I was very pleased"

"Jason called ahead of time to let me know he was on his way. Very professional and polite."

"They did the job"

"Matt and Jason were extremely competent and kind."

"Good and prompt service with a understandable explanation of the work that was done."

"I received thorough evaluation and prompt, competent service"

"These fellows were amazing. They worked through the colder and rainy weather even, and nothing stopped them from being gracious, hardworking, and skillful."

"Jack Nelson sent a technician immediately after our call. Will was professional and easy for us to work with. He solved our problem."

"The Tech was thorough"

"Professional impression of the Techs"

"They were both very polite and courteous. The questions I asked were answered so that I could not only understand the terminology but since I have trouble hearing he spoke up quite nicely. I was very happy with the service call."

"Alex and Steven were very professional, detailed, and took time to explain additional services without being pushy."

"on time got right to work was informative clean and neat great job"

"The technicians were efficient, thorough, considerate and friendly. And they arrived on time."

"Because Alex the service tech was very professional , explained things in detail, worked in a timely manner, and was very respectful!! He deserves a reward and he is definitely a keeper!!"

"They did not have to do much to do since I already had put new batteries in the thermostat and charged $66. Should have waited until Saturday when they came to check over my furnace for the year."

"we especially like the same technician coming each time, he knows our systems and is very knowledgeable."

"Our need was immediately responded too. Our need was assessed and a team dispatched following. You had the equipment installed and staff worked over their usual time to install our equipment the same day! We were so fateful, especially, since we had out of town guest staying with us and having hot water restored that day made their stay much more pleasant. Additionally it saves us damage to our property to have this quick response.everyone was polite and efficient! Thank you!"

"I always receive the service I requested . The technicians are always knowledgeable and courteous ."

"Alex did a great job, he was very professional and thorough."

"Technician was very polite and seemed knowledgeable."

"Professional, friendly, informative technicians."

"Ive been using your company for at least 20 years and have consistently had good service. Technicians are always prompt and courteous."

"New but knowledgeable and profession service rep with assistant"

"Your tech. was very knowledgeable in servicing my heating units and took the time to explain everything too me."

"Alex and Steve were very pleasant as well as professional."

"The service was excellent, he was on time, diagnosed quickly and got the part installed the same day."

"Matt A. Was very professional, friendly and thorough."

"I have kept an HVAC maintenance membership for a few years now. I have discussed my aging system with many technicians over the seasons and every one has thoughtful recommendations. I genuinely feel like I'm in good hands."

"Technician seemed thorough and knowledgeable and was very polite and considerate"

"Alex and Eric were very professional and serviced our unit quickly and efficiently."

"Quick, efficient and informative."

"Alex was very professional, explained things in detail and just did a great job"

"Seemed knowledgeable and knew their business. Explained the options I had regarding replacing present equipment. Wore masks but disappointed that they hadn't had virus shots."

"They came earlier than my scheduled appointment. They had a cancellation and I was happy to get the earlier timeframe. They went about their work with minimal interruption in my day. I asked a few questions. My questions were answered. I believe I received the best preventive maintenance for my furnace. I now have peace of mind about the coming winter and the performance of my heating unit. Tech represented your company well."

"cannot give a 10 because I don't know if he did a good job or not."

"Never got my receipt for payment.....was not attached to email sent to us. Since we were paying for future services......need that receipt."

"The technician was prompt and professional."

"My technician seemed very knowledgeable"

"Jason came on time, worked quietly and diligently, and finished in a timely manner. He was courteous and respectful."

"I was very satisfied with the service which I asked for, however I did not ask for a salesman to accompany him"

"very professionally, good listeners, helpful feedback, recommendations and patient."

"Competent, friendly service."

"Prompt service"

"fast and efficient"

"Very professional worker, and courteous."

"The personnel was very respectful of property. They were willing to answer any questions asked of them. Cameron, Jeremy, DeAndre are very hard workers they stayed busy and finished the job and done a thorough job."

"on time courteous and professional techs"

"prompt professional service"

"Did good"

"Micah and Jake were friendly and courteous"

"the technician was very thorough and took the necessary time"

"Eric and Alex thorough in checking our Lennox system. They were professional as well as pleasant in telling us what they were doing and answering our questions."

"The tech was able to explain what he was doing clearly and was very professional."

"Mathew Hudson was here initially 2 months ago when our condenser died. He was courteous and professional and supplied us with your salesman and options. Again when I called this time, he was on call. He immediately understood the situation and fixed the issue...again, courteous and professional. However, when I called for assistance, the off hours operator was hard to understand due to her heavy accent. I have hearing aids and it was difficult to understand her."

"Jason was polite and efficient."

"On time, pleasant, explained what might be become a problem."

"Good reply time. Knowledgeable service person."

"I was told by three other companies duct work needed replacing. 5kish. I called Jack Nelson for one last opinion and was told some minor repair might solve problem. And it did."

"You got the AC back working quickly same day as my call in to get an appointment. We were selling the home and found the AC stopped working Friday afternoon and the walk through inspection was going to be held within 24-36 hours later. Your service tech was able to show up that night and find the issue was a condensation tube clogged. The unit was brand new installed in Jan 2021 by your company. There was no charge as it was still under warranty"

"They called when on their way...arriving at appt time. Had patience with my questions and explained what they were doing if taking a break.."

"Jason has serviced our system before and he is always nice friendlyand very helpful."

"Jason and Eric were professional and efficient. They diagnosed and fixed the problem right away."

"Jack Nelson provided super service during an extremely hot and miserable June. There were issues with old and new equipment and the technicians continued to investigate until they solved the problem. The maintenance plan proved invaluable."

"Fixed the primary issue with the a/c unit, however, did not appreciate the up-sell to gain additional business and suggesting the entire unit will need to be replaced"

"technicians very friendly and efficient."

"I didn't a call back like promised."

"Prompt service- quickly solved"

"Matt was awesome. He figured out my Minisplit issues with ease and was able to install a surge protector on the unit."

"Tech was friendly and knowledgeable"

"Jason was very professional and courteous. Explained what he was doing. Very nice young man"

"THEY WERE RESPECTFUL AND PLEASANT."

"Very professional and courteous. Promp service."

"Job well done..fair price"

"Friendly, expert technicians Jeremy, Cameron, Deandre, Scott"

"Tech was very knowledgeable & personable. Has the ability to communicate with me in a way about my HVAC problems that is understandable!"

"Will, Eric and Matt are good guys."

"Will and Eric provided Great personal care!"

"Micah was very professional. He called before the appt., showed up on time, and completed the work fairly quickly.. Micah even stopped to repair some minor damage left behind by a previous technician. I really appreciated that. Micah was great!"

"The technicians did a very thorough check. Very professional."

"We received notification that our technician was on his way. Alex and Eric arrived on time, did a superior job servicing our equipment and were respectful of us and our home. They explained everything they did and offered information on additional items that could be installed to keep our equipment running at its best."

"Nothing negative, all positive ( arrival time, pleasant personalties, ability to explain things , etc. )"

"Jason came last week for a regular maintenance and he had to wait about 20 minutes for me to return from another meeting. Much appreciated. I accidently scheduled over my appointment. He was professional in every way. He came again week to put in the recommended surge protectors and again was very professional and is an asset to your organization."

"I appreciate your technician to come to my house on a Sunday after my AC unit went out. To charge me $360 for a dual capacitor is, at best, price gouging. I understand paying the $99 fee for him to come out...but the added cost for installing a ~$40 part is ridiculous. I will not be using Jack Nelson ever again, and will make sure I tell this story to anyone who is looking for a HVAC company."

"Everyone I talk to at Jack Nelson is always very friendly. Matt A. came to our house for service and he was friendly and professional."

"Staff and office operator are always pleasant , friendly and helpful"

"Although scott did a good job, I have been having issues for 6 weeks and reporting them in regards to the system not keeping up with chilling demands. This is your 4th trip out, and the results are lack luster. We are now in a heat wave, and I'm disappointed by an air conditioner that loses 3F during the heat of the day from setpoint. The unit had a manufacturers defect in heating that require unique repairs in January. Either we have an undersized unit or we have issues with the unit. I had no issues like this with my old system, which only the heat pump needed replacement not the whole system. We replaced the whole system in January based on Jack Nelson recommendation. We need to remedy this situation fast."

"Matts attention to details . He confirmed what we were doing today and kept me posted try the process ."

"He was very nice and respectful. He was considerate of my home and didn't track in dirt. He did a very good job in checking and cleaning the units."

"Alex was very knowledgeable and helpful. He took the time to show us how to program our thermostat. He was very thorough."

"The AC was working perfectly fine before Micah accidentally fried the board and blower fan. He apologized and said the motor was hot and resetting. It was down for about 24 hours... Will came out later that night and diagnosed it. He had to fix it the next day since everything was closed."

"MICAH REMOVED THE EVAPORATOR COIL COVER AND DID NOT RE-INSTALL IT CORRECTLY. I NOTICE OVER THE WEEKEND THE COVER WAS NOT ATTACHED ON TWO SIDES, THE DUCT TAPE HAD BLOWN FREE AND AIR WAS BLOWING INTO THE GARAGE. IN ADDITION TO THIS I FOUND A SCREW NOT INSTALLED ON THE INTERIOR PANEL COVERING THE CONTROL BOARD. MAKES ME WONDER IF SOMETHING ELSE IS WRONG OR WAS MISSED DOING THE WORK. THIS MAKES ME THINK THERE COULD BE OTHER ISSUES OR THINGS HE DID NOT CARE TO DO CORRECTLY. VERY DISAPPOINTING. I DO NOT THINK I WILL ALLOW HIM TO WORK ON MY EQUIPMENT AGAIN IF HE SHOWED UP. HE ALSO SAID HE WOULD FOLLOW UP WITH ME ON THE MAINTENANCE CONTRACT RENEWAL WHICH STILL SEEMS TO HAVE NOT BEEN PROCESSED. HAVE NOT HEARD A WORD FROM MICAH OR THE OFFICE RELATING THIS."

"Always great service"

"Tech Scott was very knowledgeable, articulate, professional, and personable. All good traits to keep the customer frustration at bay."

"Friendly, knowledgeable and thorough."

"On time; explained findings; courteous; professional"

"I think 40 minutes in swap out a simple thermostat is excessive. I think $87 is excessive for a flat fee. I heard Tech drop parts at least 3 times. When tech was out for tuneup week before, he should have had a thermostat on the truck, instead of me having to go out and buy one and call back. My neighbor had you at his house in morning, but your same Tech did not come across the street for me, but you scheduled me in the afternoon, even though I told office that I was located across the street from your other customer."

"All very professional, polite, efficient, and timely"

"technicians very friendly & knowledgeable. Quick service. Explained clearly what was condition of unit."

"Did a good job."

"Tech efficient prompt and very informative as to what was being fone"

"All the service person was really interested in was to sell a new unit. Didnt want to do the service needed. The next day the unit quit working. Coincidence?"

"on time, thorough, fixed the problem"

"Whether new equipment is being installed, routine maintenance, or trouble calls, Jack Nelson HVAC techs are always competent, always careful in their work. They're respectful of property & clean-up the work space when finished. Cheerful, professional, ready to answer questions & explain what needs to be done."

"Im having trouble sending the survey but if for some reason it gets through to you I would rate everything a ten and the technician was the best ."

"There did a great job putting in my new a coil"

"Very polite, knowledgeable and friendly."

"on time and thorough service"

"the tech always gives me a trusting feel of knowing the unit is going to be fixed to where I do not have to think whether I'm going to be riped off."

"Very GOOD ,SO FAR,anyway !! OK /"

"Techs went above and beyond the required."

"The service team was very efficient, worked very well together and seemed knowledgeable."

"Great customer service every time"

"They were FAST and they knew just what they were doing and they were so nice."

"Knowledgeable and efficient.."

"Jason was very personable and kept me informed about things I needed to know. His charge was fair and his work thorough."

"Will did a fantastic job. His service is why we continue to use Jack Nelson. Give him a raise !!"

"Always very professional and through."

"I have maintained a service contract with you for several years. The technicians that come to service my system are knowledgable and get right to work. I fully believe you are the reason this system has remained trouble free. Proper maintenance is the key."

"Great service. Good attitude. Nice guy and good attention to detail. Not his fault but not a 10 because of the push for upgrades I.e duct cleaning etc. he was not pushy about it at all so I appreciate that. Its just that if I wanted that I would ask. Sure its a push by his management and kudos to him for following through."

"Stephen and Jason were very helpful, and I can't say enough about the guys who came over to install the new system."

"Stayed out of the house and got his work done without any problems."

"Prompt, courteous and competent"

"Jason Freeman was prompt, professional, personable and knowledgeable."

"The technician was very friendly and helpful!"

"Nice and informative"

"do you have a 10 plus?"

"All work done quickly and professionally."

"They were quick and efficient."

"He was great"

"Jason Freeman did a great job. Friendly and helpful."

"Jason was very nice, didn't track wet grass into the house. Three days after your visit our house was hot. 81 upstairs and 75 down. Not normal. My husband found the fuses on top of the fuse boxes, in the rain and the fuse boxes open. After placing them back in the fuse boxes and closing the doors our house started to cool down. It had been raining each of those 3.5 days."

"They were super friendly and knowledgeable."

"Very satisfied with Scott and Rusty, but I am very displeased that after 10 yrs 3 mos, the coil needs to be replaced. When we purchased this unit, we were led to believe it would last forever."

"Waiting to see if we still have a leak on our air conditioning. Will know when it stays hot. So far it is working."

"The techs always provide wonderful service & explain things that need to be explained to me."

"Always professional."

"Prompt, very courteous, and explained everything to us."

"Answered all me Questions"

"Service was prompt and courteous."

"He was prompt & very congenial"

"The technician was very friendly, informative, responsive to questions."

"The technician was very thorough and explained what he was doing. He was very helpful in answering my questions and helped me with my thermostat ."

"Very thorough and helpful."

"Extremely reliable; excellent work and follow through; service technicians are always professional! Alex was very polite and professional. I want him back next time!"

"Gave me several answers to questions asked. Very nice young man."

"Tech was knowledgable and very nice"

"He was willing to do whatever necessary to finish the job well done!"

"Pleasant, informative, efficient"

"Alex was great. Thanks for getting us ready for summer."

"Friendly and knowledgeable"

"He was very nice and he knew what he was doing"

"Brian went above and beyond the routine maintenance check he was here to do. He checked all of our HVAC systems and cleaned everything thorougly. He was on time and was very respectful of our property and wore a mask which is also very much appreciated!"

"From sales consultant Rusty Renfrow to the installation crew, everything went smoothly and I could not have asked for more knowledgeable and courteous men."

"Came on time. completed their work, made a couple of recommendations and then wrapped it up"

"Alex communicated with me as he was working, explaining what he was doing or was going to do"

"On time, Courteous, efficient."

"Excellent service"

"I have had to reshedule appointments multiple times and not just for this maintenance appointment. One of the times Simone was scheduled to come out, no one showed up or called. A few days later I had to call to reschedule. The technicians do a great job its just hard to get them out here. Customer service is poor."

"Rusty, Will, and Alex were all very personable, knowledgeable, and helpful."

"Technician was knowledgeable, polite, and easy to talk to. He kept me informed as needed while he was checking my system."

"Brian was very professional and courteous and did a thorough inspection."

"Will was quick and efficient."

"The tech explained everything to me and was very very helpful. The tech was a great listener and listened to my needs and concerns! Great technician!!"

"Friendly, efficient service"

"Brian was prompt, knowledgeable and professional. He was friendly and answered questions."

"On time friendly service"

"Matthew and Cameron were professional and courteous. We feel that they did their jobs well."

"A friend of mine had to go to Oklahoma City to pick up the router that needed to be replaced. There is no reason at all why somebody from Jack Nelson couldnt have done this. I was in the hospital and told my technician at the time two weeks before my surgery that I needed it replaced because I would be coming home for recovery. The first night I got a call saying that it would be coming the next day. I waited until 7 oclock that night and did not get a phone call. The next day I went in for my surgery. Upon my return, There was no message from a technician regarding the status of the replacement part. Upon my friends arrival from Wisconsin, and 11 hour drive, she spoke to an agent and was informed that the part was still in OKC. she said shed be willing to drive the extra two hours to get the part if somebody would come on Saturday and put it in. So this is how it happened. A terrible inconvenience. I have never had such problems with Jack Nelson in the past. Weve been dealing with your company for 11 years. This is completely unacceptable and I am seriously considering changing companies. This bothers me because the customer service has always been what kept me with Jack Nelson.Now I have to reconsider, and Jack Nelson is not at the top of my list. im not telling you how to run your business, but I would think there would be a way you could make this right for me. If not, Im going to seek services elsewhere."

"The Tech that serviced my HVAC equipment went WAAAAAY ABOVE-AND-BEYOND to do the best job I've ever seen. He definitely is a great asset to your company. Excellent job!! Very professional, personable, thorough....can't say enough positive things about him."

"Courteous and and very respectful."

"Tech seems to be very efficient & though"

"They were clean, polite, friendly, helpful; they communicated well."

"He did a thorough job with even pictures while taking the time to share and document so we didnt just hear an explanation for what we needed but able to better understand What and why."

"On time, very polite, and very thorough."

"Brian was very courteous, friendly and professional. He was very thorough and did not rush through things. I am very pleased."

"Followed-through in timely way. Matthew was polite, took time to explain, careful!"

"Don't know how long I've used your service. Just happy."

"We were quoted ridiculous hourly rates by another company. The certainty of a flat rate was comforting. Casey was courteous, efficient, and explained everything."

"Brian arrived on time, Went right to work and stayed with it even calling his home base to try to get my furnace to reach a higher temp than 64. He accomplished this and made suggestion of improvements I should consider. Left me with a good 71 degrees on a cold day. Very personable man who wouldn't give up until he solved the problem."

"He was very knowledgeable and worked hard to correct the problem"

"First the technician (his name was not on our receipt) was prompt, courteous and skilled. He not only serviced our units but explained everything he did. He is the best technician youve ever sent to our home!"

"Matt Hudson was very efficient and quickly identified the problem and fixed it. He was also very friendly and answered all my questions."

"Everything was repaired wonderfully and on the same cold day."