kathie R. tulsa, oklahoma September 18, 2023 "Joseph is always very punctual, informative and thorough"
linda S. tulsa, oklahoma September 16, 2023 "Jeremy was great! Fixed the problem and did it with a personality!"
jerry A. tulsa, oklahoma September 15, 2023 "Mark was very thorough with equipment assessments and explained each result to me ."
james G. tulsa, oklahoma September 14, 2023 "Seth Meeker was efficient, and very friendly. He was a delight to meet. More importantly, Jack Nelson has done an excellent job for me for the last several years. I can't think of anything that should be improved."
tim S. tulsa, oklahoma September 13, 2023 "Weve had Matthew out on several service calls. He is always very professional and provides excellent work."
mildred H. tulsa, oklahoma September 11, 2023 "Mr. Schneider was very thorough, took time to ensure work was complete"
kerry C. tulsa, oklahoma September 09, 2023 "I asked for an inspection and evaluation of HVAC system and hot water heater. My realtor advised me that Jack Nelson was there to give a replacement cost of the HVAC system. Not what I asked for."
sherry T. tulsa, oklahoma September 09, 2023 "Technician was on time, quick with repair and very courteous"
irma E. coweta, oklahoma September 08, 2023 "Seth took his time and seemed to care about the job he was doing."
ophelia R. tulsa, oklahoma September 07, 2023 "Jeremy Parker was very and polite very professional very knowledgeable and did his job well."
shawn V. broken arrow, oklahoma September 05, 2023 "Performed a great Job and did what he was supposed to do, Especially for being a new guy , most don't seem like they do, very nice and courteous"
holli J. tahlequah, oklahoma September 05, 2023 "Alejandro Gonzales was so polite and explaining my plumbing issue and showed me everything he was doing and how he was going to correct the issue."
george H. tulsa, oklahoma September 04, 2023 "As an Advantage Customer, I got a prompt appointment over the holiday weekend. Technician Scott Jenkins is very knowledgeable about his work and your products and took the time to courteously explain how to use my new thermostat. He has done another job for me and my experience with him was very good in both instances."
phyllis R. catoosa, oklahoma August 30, 2023 "Arrived on time. Worked fast and efficiently. Very friendly and courteous."
sandy B. tulsa, oklahoma August 29, 2023 "He was on time, very professional and kind, so high rating for speed of making appointment and his attitude. Where we lost points is that I'm once again being told the expense of cleaning some internal part will cost me $1,000 per unit. (Something the consumer is not able to do themselves.) I have 3 units and live on a VERY fixed income. I don't have that kind of money. We had this conversation in January when I was told it wasn't necessary and all service issues should be covered. I'm upset and once again confused. Am I getting the best service for the money? I've been a good customer for years and feel the cost of the maintenance agreement should cover this and any other service issues."
cheryl l. tulsa, ok, oklahoma August 27, 2023 "Jeremy Parker really went up above and beyond to get me going , he knew what he was doing, he listen to me telling him what the unit did before it went down, did a great job !! he's the one I want to come back to service when needed . Thank you for sending him to fix my unit !"
vince R. broken arrow, oklahoma August 27, 2023 "Jeremy was very helpful and knowledgeable. Pleasure to work with"
brandon S. tulsa, oklahoma August 26, 2023 "Hard work, quick, and efficient. Answered any questions that were asked."
sandra E. tulsa, oklahoma August 25, 2023 "Based on the fact that the ball was dropped yesterday and an appointment wasn't made for yesterday evening, I gave a rated a 3."
charles B. tulsa, oklahoma August 25, 2023 "Rating of 10. Joseph gave information and answered all questions that I had."
phil T. broken arrow, oklahoma August 25, 2023 "Will arrived at appointed time, re-installed blower motor in extreme heat conditions. I can't say enough how I appreciate Will and all your service technicians. I greatly admire and respect the work they do in extreme weather conditions."
phil T. broken arrow, oklahoma August 24, 2023 "Had an $1800 blower motor installed. It blew out in about 5 hours. Scott came to examine at about 8 pm. Said motor was installed wrong causing small electrical fire and burning up the new motor. Threw breaker so no further fire or damage. However, it could've been really bad. Scott came out around 8 pm to examine & said motor was installed wrong. Had to be replaced but not until the next day. Not particularly happy about all this, especially the electrical fire part, but Will was back here at 10 am & made the re-install. All's well that ends well."
george B. tulsa, oklahoma August 23, 2023 "Arrived early fixed problem quickly and provided explanation for handling future problems."
john K. tulsa, oklahoma August 21, 2023 "careful attention to the job....quiet...efficient I didn't get a receipt for my payment...please email to me"
lester C. wagoner, oklahoma August 19, 2023 "knowledgeable, knew what to do. Came in and quickly had the AC working again. Thanks Jeremy."
rachel H. tulsa, oklahoma August 18, 2023 "Your technicians were polite, thorough, on time, and wonderful to have in our home."
pamela W. tulsa, oklahoma August 18, 2023 "Very polite and helpful throughout the process of our new HACV"
claudia C. tulsa, oklahoma August 18, 2023 "Explained problem with my equipment, was timely and professional"
lenora Y. claremore, oklahoma August 17, 2023 "Jeremy was very nice and explained everything thoroughly. I felt very comfortable with him here and wish every service call was so pleasant."
alan S. tulsa, oklahoma August 17, 2023 "He did a good inspection but could have been a little more thorough."
pat A. broken arrow, oklahoma August 16, 2023 "They not only installed an attic unit, but did a very neat looking job. It was hot out but they stuck with it and were done in ample time. They kept a tidy work site."
larry P. claremore, oklahoma August 16, 2023 "Mark, put my puzzle-like filter together in very patient manner and even went down out of the attic and got tape from his truck to make sure it stayed together. He then worked to get the tight fitting filter into the unit. He texted before he came and he looked professional and showed up ready to get the job done! You will keep my business and anything else that goes wrong with our Heat and air or plumbing we know who to call! Thanks again!"
lawrence R. owasso, oklahoma August 14, 2023 "Keeping in touch with me about arrival, cost and issues"
tenaye H. tulsa, oklahoma August 13, 2023 "We paid $5320.00 for a service that did not fix the problem."
megan W. tulsa, oklahoma August 12, 2023 "Jeremy was fantastic! He kept trying and kept coming back until he got it fixed for us. Very kind and hard working! We appreciate you Jeremy! Thanks again!"
kydria S. tulsa, oklahoma August 12, 2023 "The technician was efficient and seem to do an excellent job. He was also pleasant to talk to about the equipment that had previously installed in my home."
cathy M. tulsa, oklahoma August 12, 2023 "Good communication. On time arrival. Technician was personable, respectful, competent, thorough."
cindy E. tulsa, oklahoma August 10, 2023 "Almost immediate response! Tech was here within less than an hour and knew exactly what the problem was. Fixed it in about 5 minutes!"
mary B. tulsa, oklahoma August 10, 2023 "Have been dealing with air conditioning issue for 2-3 years . Scott was the only person you have sent who knew how to fix problem Nice , friendly and obviously smart and capable !"
lasheka M. tulsa, oklahoma August 08, 2023 "Very professional and always provides excellent service."
robb M. bixby, oklahoma August 07, 2023 "It was easy to schedule service on line, you guys confirmed the appointment, called ahead, showed up when you said, and Mark clearly communicated what we needed to keep our AC running smoothly."
christopher M. tulsa, oklahoma August 06, 2023 "Never asked for refrigerant in my unit. Did not need any whatsoever. Is a brand new unit I have had off for months! Never once need I ask for this service to be performed. Also, some random guy on a Harley showed up in front of my house with Scott after I paid him and and something strange with the interaction in my humble opinion. I asked for simple job to be performed and then he said he did some of it but not all of it. I used to do this work when younger and I guess he thought I was a novice and could be taken advantage of. As a whole looking at it at all angles I just believe and know that we still feel itchy insulation in my bedroom and in the house. Then again he said he did not do those ducts. Also. never turned the light off in the attic or closed the door. Did not go the extra mile. I dont know what to say. I am trying to be respectful and honorable the best I know how. Respectfully, CM"
ross B. tulsa, oklahoma August 06, 2023 "scott came quickly and diagnosed the problem very quickly and was very helpful next day came and replaced bad water heater correcting the problem im very happy and grateful to scott and jeremy"
clint G. broken arrow, oklahoma August 05, 2023 "Joseph was pleasant and took care of what I asked quickly. Nice young man."
jeremy L. collinsville, oklahoma August 05, 2023 "Showed up on time which is unheard of in the summer time. Did their job. Informed me of what I could do myself next time. Friendly."
pat G. tulsa, oklahoma August 04, 2023 "Very easy to set up appt. Great response time. Issue resolved. Can say enough about Will. He is outstanding."
carlene M. tulsa, oklahoma August 04, 2023 "Matt and Mya were nice they got the job.. reasonable price no sales pitch.. fast friendly service!"
sandy B. tulsa, oklahoma August 04, 2023 "He knew about my system, there was no hesitation or nonsense, He diagnosed the issue quickly, ordered the part and we already have an appointment to get it installed. This is the kind of service I expect after 4 years of going with Jack Nelson."
samantha E. sand springs, oklahoma August 04, 2023 "Very fast response time and great customer service."
troy S. broken arrow, oklahoma July 31, 2023 "The tech provided info on what he did and what it was needed. REally nice guy and listened to what we said. I would like for him to service us in the future."
vanessa A. jenks, oklahoma July 29, 2023 "Very unsatisfactory service due to omission of fees and general lying. Tech was polite though. I was told as a new member I would not pay for a first time inspection and quote. I was charged anyway at the door after diagnosing was completed. Would not want further service from a company already showing sketchy behavior from the jump."
karen W. broken arrow, oklahoma July 27, 2023 "Both technicians were very good at this job though there were some difficulties that not all the equipment was not available when they started. But they used the time to start removing the old equipment."
perry M. sand springs, oklahoma July 24, 2023 "All went well. Showed up when announced. Proceeded to complete work, was courteous and knowledgeable."
martha C. bixby, oklahoma July 24, 2023 "Response time, technician knowledge and politeness, schedulers promptness and concern. I am very happy with your service."
sean R. broken arrow, oklahoma July 21, 2023 "Quick response, given a lot of information, and quick repair. Excellent customer service."
diane T. tulsa, oklahoma July 19, 2023 "Technician was friendly, knowledgable and fixed the problem."
rodney F. sand springs, oklahoma July 19, 2023 "I actually told the initial contact I needed additional freon for my unit however when technician showed up it was unavailable (R22). Based on this I should not have been charged the $99 service charge. I should be reimbursed. FYI your competitor does have R22."
gail W. inola, oklahoma July 15, 2023 "He was very professional and very helpful and very informative..thanks Matt Hudson."
donald P. broken arrow, oklahoma July 14, 2023 "Guess it needed backup batteries of which we didnt have!"
randy S. tulsa, oklahoma July 13, 2023 "Availability for service. Matt's knowledge. Follow up reporting on the service call."
timothy M. broken arrow, oklahoma July 11, 2023 "Service repairman was very through all. Cleaned our air conditioner and answered all our questions."
brian C. tulsa, oklahoma July 11, 2023 "Alejandro was there within an hour of my call and fixed my plumbing issue quickly. He was also very courteous and professional. I would definitely want to use his services again."
pattie M. tulsa, oklahoma July 11, 2023 "He was very friendly and on time. He looked at my HVAC and verified that it was the panels. He spent time testing everything to come to this conclusion, which I had not had in the past"
deborah H. tulsa, oklahoma July 10, 2023 "The guys were friendly and did a great job. This is the second project I've had Jack Nelson do for us."
john Z. tulsa, oklahoma July 08, 2023 "Technician was very helpful & efficient. He impressed us as being an honest problem solver."
carolyn H. tulsa, oklahoma July 07, 2023 "After 2 techs 1 plumber water heater still leaking.as of today. 7/7 It has Leaked into furnace ducts creating standing water. Alejandro replaced the water heater. 7/06Today the drip pan is full. On 707. So after 4 people. 3 visits and 2 water heaters flooding garage / ducts.wet drywall. Water faucets spitting air. At what point do I throw in the towel have it all yanked out and go with another company?"
betty L. broken arrow, oklahoma July 06, 2023 "They were very helpful explaining the Advantage process and the unit should I decide to replace the entire unit. Both men were very curtious and knowledgeable. They made the experience very comfortable for me."
moses N. broken arrow, oklahoma July 06, 2023 "Both the technician and the team lead went beyond my expectations. Very professional, easy to talk to. Explained everything in depth and were very friendly."
mary C. broken arrow, oklahoma July 06, 2023 "Alex was on time and ready to take care of my concerns. I am happy with the results."
steve W. broken arrow, oklahoma July 01, 2023 "Fast and efficient service provided in a professional manner."
mary C. broken arrow, oklahoma June 29, 2023 "Friendly , Knowledgeable, and answered all my questions"
deborah H. tulsa, oklahoma June 29, 2023 "The service technician were very proficient and friendly. They explained everything and double checked all their plumbing work. Will definitely use Jack Nelson again."
carolyn H. tulsa, oklahoma June 28, 2023 "The install team was awesome. Deondre and Sam (didn't catch the other installers name) Samuel in Sales also very personable courteous and professional . despite the warm weather,tight area working in they continued on until everything was in and working."
trina B. tulsa, oklahoma June 28, 2023 "Kind, knowledgeable, detailed, able to explain what he did and what work was pending, clearly. Above and beyond. Compassionate."
karen W. broken arrow, oklahoma June 25, 2023 "he phoned to tell me he was running late and asked me if I wanted him to still make a visit that day or reschedule for another day."
sandra A. broken arrow, oklahoma June 23, 2023 "U were here in less thananhr after I called u. U guys rock."
denise S. bixby, oklahoma June 23, 2023 "Arrived on time and called in advance. Friendly and thorough."
denise S. bixby, oklahoma June 23, 2023 "Very friendly and thorough. Arrived on time. Notified me in advance."
herb T. tulsa, oklahoma June 23, 2023 "They were on time-very polite and informative-said everything in good shape-neat-explained everything that they did"
herb T. tulsa, oklahoma June 23, 2023 "They were on time-very polite and informative-said everything in good shape-neat-explained everything that they did"
glenda F. tulsa, oklahoma June 16, 2023 "Friendly, treated me with respect, very informative of what would be done and why when I asked. I definately got the feeling that Jack Nelson Co cared about their customers. Problem was checked out, found and a new thermostat installed. This tech was very efficient and appreciated. Would use him any time in the future. All Guys have been good over the years."
rebecca B. tulsa, oklahoma June 11, 2023 "DeAndre was very helpful and knowledgeable about the situation. He answered all my questions."
steve A. tulsa, oklahoma June 10, 2023 "I asked for an ELECTRIC tankless water heater and got a gas tankless water heater!"
lou anne W. muskogee, oklahoma June 09, 2023 "Professional was polite, respectful, patient, knowledgeable, great attitude!"
sherry S. broken arrow, oklahoma June 08, 2023 "They were kind, courteous, prompt, and the technician did a great job."
sherry E. tulsa, oklahoma June 07, 2023 "Nice people, seemed guinely concerned about the maintenance required."
desiree H. glenpool, oklahoma June 07, 2023 "I've continuously received professional and courteous service from Jack Nelson Service. Each technician I've encountered has provided top-rated service."
annicole M. bixby, oklahoma June 06, 2023 "I called and scheduled a service appointment for 10am. The day before my appointment I was told it was for a window of 8am-12pm. It would have been nice to know that when I scheduled the appointment. I took the morning off work to wait for the technician. I waited until 12:30pm and called to confirm the tech was still coming. I was told he called my husband's phone. My husband was in a meeting at work and wasn't able to answer. My phone number is also tied to the account, and I had the phone by my side all morning. It would have been nice if the tech would have tried my phone number as well, or at least knocked on the door or rang the doorbell. It's very frustrating to take time off work, and not have a tech do what they an to reach the customer."
john S. tulsa, oklahoma June 03, 2023 "He was quick, knowledgeable and checked out all the possibilities."
susan R. tulsa, oklahoma June 02, 2023 "Ryan & Sam were wonderfulprompt, efficient & kept me well informed during installation (I might smell an odor of oil burning etc. & very polite"
judy B. tulsa, oklahoma June 02, 2023 "I was very satisfied with James Jenkins service. He spent the time necessary to check over my system, even checking the AC cooling coil, and gave me good feedback. I hadn't been satisfied with the service call prior to this, and so had asked for a second opinion. I was happy that the company did this with no extra charge."
dwight T. tulsa, oklahoma May 31, 2023 "The maintenance service was performed when it was needed by a friendly, on-time, competent worker."
karen J. sand springs, oklahoma May 30, 2023 "DeAndre was punctual and very thorough in completing the semi annual maintenance of my heat pump. He also took time out to answer any questions I had regarding my heat and air system."
ronald S. tulsa, oklahoma May 26, 2023 "WE HAVE BEEN WITH YOU OVER 50 YEARS AND HAVEN/T HAD ANY PROBLEMS WITH YOU AT ALL. GOOD SERVICE! THANK YOU, THANK YOU! KEEP UP THE GOOD WORK."
deborah S. tulsa, oklahoma May 25, 2023 "Because the service expert never took the time to explain anything. Was the filter replaced? Dirty? Etc."
joe A. glenpool, oklahoma May 23, 2023 "They were not able to do the job. Going to have to talk to the office about how to resolve the problem"
le S. tulsa, oklahoma May 23, 2023 "Didnt really want to give her writing because Im confused as to whos fault this could be today"
jerry S. broken arrow, oklahoma May 22, 2023 "James was very knowledgeable, efficient, and friendly."
michael P. tulsa, oklahoma May 22, 2023 "Work was performed quickly, cleanly, thoroughly, and I was charged only what was quoted when I made appt. Only con is this new trend where everyone, not just you guys, makes you join some club or membership to get the pricing you should charge all along. Most service companies are doing it now. But I think it's a load of crap. But the techs you sent were awesome."
brent W. broken arrow, oklahoma May 21, 2023 "Joseph came as scheduled, communicated before arrival and after he completed the work, apparently completed all of the work properly, and was courteous."
philip V. tulsa, oklahoma May 18, 2023 "I expected techician at 10 AM as scheduled. No one called the day before to confirm. I called at 10:30 to be sure Will was coming. I was told a reminder call had been made. Not true. Was told Will had been delayed and we were next. at about 12;30 I got a call from Will who said it would be more like 2 PM. He was surprised I had been scheduled for 10 AM. Will was great - thorough and knowledgeable. It was fortunate I had scheduled nothing for the afternoon. It could have been a nightmare."
becky R. tulsa, oklahoma May 18, 2023 "Alejandro was very polite, clean and thorough in my inspection. He made what turned out to be a small repair to an outside faucet after I was told years ago that a hole would need to be cut in my wall to fix it."
perry C. sand springs, oklahoma May 17, 2023 "The two men were quite professional and friendly. No problem."
phil T. broken arrow, oklahoma May 17, 2023 "Technicians were a little bit late. Requested 10-12, they showed up 12:15."
dana W. sand springs, oklahoma April 27, 2023 "Both workers were efficient and friendly and careful around my furniture. They definitely knew what to do correctly."
joe A. glenpool, oklahoma April 20, 2023 "Unlike another company I have had to deal with on our generator, when you said you would be here you actually were, unlike some others."
sandy B. tulsa, oklahoma December 23, 2022 "The service people that come here are always professional, courteous, and honest. I've been very impressed with the honesty of the company as a whole. I've been dealing with Jack Nelson on my heat & air over 5 years and I'm still happy with the service."
brent W. broken arrow, oklahoma November 11, 2022 "Technicians have always been professional and friendly."
dwight V. broken arrow, oklahoma November 03, 2022 "It took several months and multiple phone calls most of which were not returned to successfully install our new central HVAC."
daryl L. tulsa, oklahoma November 01, 2022 "Great tech. Really knew his stuff and came back to teach me t-stat technique"
preston W. tulsa, oklahoma October 28, 2022 "Technicians are very capiable, courtious. They are prompt in meeting there arrival time."
marvin L. tulsa, oklahoma October 25, 2022 "Joseph our technician and Steve were so pleasant! They did a great job with our scheduled maintenance and providing information about our systems."
james O. tulsa, oklahoma October 24, 2022 "They keep our system in top shape for heating and cooling."
jim L. tulsa, oklahoma October 24, 2022 "Our service person,Jaya, was very proficient at her job. Was very pleased how everything was presented."
alan S. tulsa, oklahoma October 24, 2022 "They are good but not perfect. I have had to call them back after a seasonal service because they have missed something or miss set it."
peggy M. tulsa, oklahoma October 21, 2022 "Jaya, the technician was knowledgeable and friendly and helpful. She is fairly new but I felt like she knew her stuff"
melanie rntl R. broken arrow, oklahoma October 20, 2022 "Techs are always professional, curteous and punctual"
alan S. tulsa, oklahoma October 19, 2022 "They're good, but not without mistakes. It seems like every other time they come out for a checkup, something doesn't get done right and they have to be called back. Last time, last fall, the tech opened the water valve, from the hot water heater to the humidifier, and then left. I came out two hours and found water flowing from the humidifier out of the furnace room and out the garage door and down the driveway. It should be opened 1/2 turn max. It's always something like that. Normally they do a good job and they are very responsive to my calls so, out of loyalty, I stick with them. Lots of tech turnover too."
shirley S. claremore, oklahoma October 16, 2022 "The service man that came to my house DeAndre Dabney was extremely polite and told me was needed to be done to help keep my unite workingfor a longer lifetime."
gil D. bixby, oklahoma October 13, 2022 "DeAndre and Rusty arrived this morning right on time and performed our semi-annual HVAC maintenance. Both were very professional and very thorough and courteous. We had questions that were answered in a complete and full manner and all their actions were top drawer! I highly recommend this company and their representatives."
richard K. tulsa, oklahoma September 28, 2022 "This month, during our regularly scheduled service call, Joseph helped us with the decision to have the vents cleaned and to add the UV light device to the air handler. Six years ago we replaced the HVAC system after 25 years. In fact, it was Jack Nelson that originally sold us the units. A new 2-stage system was then in order. Cody and Austin helped us choose which unit would be best, and Robert and Dean got the new system installed. To this day the new system is in top notch condition, and I believe we owe it to the regular service contract that keeps it that way."
donald P. broken arrow, oklahoma September 28, 2022 "I have been very pleased with the special service Jack Nelson provides!"
charles F. tulsa, oklahoma September 22, 2022 "They were on time, thorough, professional and friendly"
peter S. broken arrow, oklahoma September 15, 2022 "Been using Jack Nelson for years and have no complaints. Friendly and professional."
ted C. tulsa, oklahoma September 12, 2022 "Because of the quality of the technicians who are dispatched."
danielle S. tulsa, oklahoma September 06, 2022 "Scott the service man takes time to listen and find the problem. He is extremely knowledgeable, friendly, and professional. I would highly recommend Jack Nelson!!!"
christine G. tulsa, oklahoma September 05, 2022 "Great service - courteous, prompt.. from telephone assist to te hmivian."