Jack Nelson Service Experts Reviews

"Both technicians were knowledgeable and friendly"

"This month, during our regularly scheduled service call, Joseph helped us with the decision to have the vents cleaned and to add the UV light device to the air handler. Six years ago we replaced the HVAC system after 25 years. In fact, it was Jack Nelson that originally sold us the units. A new 2-stage system was then in order. Cody and Austin helped us choose which unit would be best, and Robert and Dean got the new system installed. To this day the new system is in top notch condition, and I believe we owe it to the regular service contract that keeps it that way."

"I have been very pleased with the special service Jack Nelson provides!"

"They were on time, thorough, professional and friendly"

"Jack Nelson experts are honest and considerate"

"Service could not have been better!"

"Good work ethic."

"Professional service techs."

"Been using Jack Nelson for years and have no complaints. Friendly and professional."

"I am grateful."

"Because of the quality of the technicians who are dispatched."

"Service personnel were outstanding."

"On time, polite and friendly. Efficient!"

"Scott the service man takes time to listen and find the problem. He is extremely knowledgeable, friendly, and professional. I would highly recommend Jack Nelson!!!"

"Answered our questions. Pilot did a great job"

"Great service - courteous, prompt.. from telephone assist to te hmivian."

"Great service and knowledgeable technicians"

"Always pleasant and do their job thoroughly"

"Joseph was on time, professional, and provided information about the service he provided."

"Good service"

"Scott is so very good at listening and problem solving!! He really cares about doing his job. And it shows!!"

"Technicians have always been prompt, courteous, and knowledgeable."

"Amazing guys knew their job"

"We're very good doing what needed to be fixed"

"I was so pleased at the quick response and installation of my new air unit."

"Technicians who worked on our unit were very helpful. Part had to be ordered. Unit was up and running the next day."

"brand new unit went out after first week or two and spent the hottest days of the summer without AC for weeks"

"Always have great customer service!"

"Very good service"

"On time, courteous, knowledgeable, respectful, took time to answer my questions."

"Your technician went above and beyond to make sure our air was fixed the same day we called.."

"When I first called, I was put on "Hold" and after waiting for an answer and hearing twice (not too many) "thank you for waiting" and learning that I could make my own appt on line, I thought I would do that. When I did and gave two option dates, was told that I would be given a confirmation by e-mail as to what date Service Experts would come. I never got a confirmation by e-mail. Called a number that had been on computer for help regarding making appt in middle of night. That didn't work out because the person that had responded said her computer was "updating" and couldn't tell me what date Service Experts was coming. Eventually I got a phone call..."

"Below par equipment"

"All members of crew(s) that we have met have been professional as well as willing to explain what is being done in ways we can understand"

"My tech Mr. Will was very professional & informative. Didn't have problems answering any of my questions. Was truthful & honest, even if it was bad news. Showed me exactly what was going on & what my units issue was."

"Very informative, sent 4 people to do my work in a timely manner."

"On time, efficient, polite"

"Technician came out as soon as he could. He did a good job diagnosing the problem."

"Waited several days in the heat, but got a professional installation"

"Quality Service and Product. Competent and Friendly Service Personnel and Sales Staff."

"Excellent service"

"Absolutely horrific installation of a $14k a/c unit"

"I had a brand new HVAC system installed on 7/15/2022 and compressor on outside unit broke on 7/22/2022. We were without air conditioning for 5 days during a brutal record breaking heatwave."

"Service expert was very helpful. Explained problem and options available to purchase newer unit"

"Excellent service"

"Fast, friendly, through inspection. I never hardly give a 10 because their is always room for improvement, no matter how wonderful the service was."

"They were very polite and answered any questions I had."

"Very though inspection"

"He came and resolved the issue"

"Will and John were professional. Kept in contact regarding parts status and arrival time. Also answered any questions I had."

"Came out on a holiday weekend, after regular work hours, to fix our problem."

"Tech called before he got here, he was clean and was very professional. He also explained everything to me in regards to my HVAC. Very pleast to chat with. I am requesting him next ti.e you co.w out"

"Reliable, trustworthy, professional."

"I was charged unfairly"

"Your technican ...Will...was very good at explaining the situation with my AC unit.."

"Will's been very polite and professional. The response time has been good."

"Came to my house for a service call at 1 AM, fixed the problem and explained all my options."

"They provided service when I needed it."

"the only problem is been charged for 2 filters $40 usually is free"

"Service persons were professional and personable. Could not have been better."

"On time Polite Friendly Worked efficiently Found problem and took care of it"

"Charged $67. Just to flip the breaker switch & didn't check anything out!!!"

"Jason and Rusty were efficient ,friendly, had my air back on quickly. Much needed since the heat index was triple digits."

"Prompt, diligent in making repairs and very pleasant and professional"

"Clean cut young men. Very professiona."

"The assigned individual was both knowledgeable, and honest."

"Technicians are always friendly and knowledgeable ."

"Technicians nice, friendly, professional"

"You guys show up first because we have a maintenance agreement. Technicians are knowledgeable and quick."

"Showed up when they said. Didn't try to sell me something I didn't need. Very friendly and helpful."

"SAM AND DEANDEA WERE BOTH VERY CORDIAL, WORD TOGETHER WELL & WERE VERY EFFICIENT IN ALL THEY DID. THEY CLEANED UP THE AREAS WORKED IN AND SPENT TIME WITH ME TELLING ME HOW TO USE THE NEW THERMOSTAT ON MY HALL WALL. THEY ANSWERED ALL MY QUESTIONS. I WOULD GIVE THEN AN A++++ RATING AND RECOMMEND JACK NELSON AND BOTH OF THESE TECHNITIANS HIGHLY!!!!!!!!!!!!!!!!!!!"

"Overall, I felt cheated on pricing and didnt feel that way until after the appointment. Pretty much the cost of a mortgage payment and felt a little bent over, if you know what I mean. Had my disposal replaced but still had to get an electrician out for it to operate. If not for an commercial electrician for a brother, I would have another bill calling someone else out OR I would be on my back doing it myself!! Wasnt aware of this when quoted. Also, on the parts the technician went and boughtalthough the disposal seems okay, the tech didnt even consider my wants in purchasing an overflow cover for my bathtub. He slapped in bright, shiny brass in an all satin nickel environment, no doubt to save a couple $$. It was put in before I even was aware he replaced it. Its the little things, ya know?"

"Excellent friendly service"

"Service professional and timely."

"Always professional and complete the job"

"Tech was knowledgeable and fast"

"I felt that the service that I received in checking out both of my air conditioning systems was excellent. The tech. did an excellent job of inspecting the units and in cleaning them. He also reviewed with me what he found."

"Show up on time or notify if there is a problem. Courteous. Answer questions and explain things in laymen's terms."

"Very personanbale Still waiting for technician to text me pictures he took while here that he said he would text to me."

"Price for parts"

"tech worked after hours to get a/c back up and running"

"Diagnosed and fixed our problem without delay"

"Jason did a thorough check of our AC unit and was able to quickly diagnose the problem. Once he determined what the problem was, he took the time to explain everything and answer the MANY questions that I had regarding both short-term and long-term options for repair. Jason and Eric were upfront about the cost of repairs and never made me feel pressured to spend more than was needed. Not only did they work to get me the best price for today's repairs, but they also left me with some quotes and discount information for the additional repairs and services that I know we will need in the near future. I cannot say enough GREAT things about Jack Nelson Service Experts! JASON AND ERIC WERE WONDERFUL!! The great work that they did...and the kindness and compassion that they showed...have made us "Jack Nelson Service Experts customers" from now on!! THANK YOU!!"

"The plumber was good, but the scheduling process wasn't ideal. The annual maintenance was scheduled a few months early, and we didn't realize that until the plumber came out to do the work."

"Completed service and answered my questions."

"Was a heavy rainy day and the guys stayed outside and when they came in they took their shoes off. Pleased with that."

"Polite, addressed all issue"

"Thorough, performed all the required tests and took time to explain them. Very helpful."

"Will & Eric were very professional and explained everything completely. Also displayed pleasant personalities."

"Jason was a prompt technician who also was very polite and efficient."

"Honest assessment. Nice tech."

"The technician stuck with a difficult problem and with perseverance got it solved."

"Technician was very helpful. Explained as he went along on things for which I should watch."

"Our tech was great! But we did not appreciate having a salesperson come over uninvited to give a spiel on some $3k plus piece of equipment that we had expressed zero interest in. My husband was in the middle of working from home and did not have time for this. How about a brochure for your new services? Please dont bring someone else uninvited just to try to sell us something we dont want or need. What a turnoff!!"

"The service was fine. It is the unit and warranty we are extremely unhappy with."

"work was done quickly and efficiently. The Jack Nelson personnel were a pleasure to meet and discuss my equipment."

"The A/C man did a very thorough job and was very courteous. Explained all that he did"

"Efficient in the job they were doing"

"Knowledgeable and polite service men, Rusty and Matt. They wore shoe covers when entering house."

"BOTH ERIC AND JACOB WERE VERY THOUROUGH AND EXPLAINED EVERYTHING IN AN UNDERSTANDABLE MANNER. GREAT JOB MEN!"

"Matthew did an effective and efficient job of checking all my air conditioners and answered all my questions. And Rusty brought me up to date on various alternates for down the line."

"Did a good job cleaning my units. Told us about light bulb that needed to be replaced."

"Pleasant, courteous, took time to listen and answer questions."

"Both gentlemen were very nice & upfront with giving me their findings."

"Jason was courteous and excellent at explaining during the whole tuneup"

"Daniel was friendly and professional. He did an excellent and very thorough job inspecting and servicing my air conditioning unit."

"Always punctual, friendly and professional"

"They were friendly and did their work like professionals, which they are."

"They did a great job. The only thing I would think would help is to have the guys let the customers know what they doing. When they are troubleshooting."

"Jason was on time, quick and effecient"

"Did his job, explained what he did. Only thing is...stop upselling me on these visits. Just service the units and let it go."

"In a out! Super fast! They forgot to turn our water back on but we got some after hours help. Thanks Rusty!"

"Daniel was very conscientious and did a great job"

"The technician was very prompt In getting to my house and finding the problem and fixing it. The rep who was with him was very helpful in discussing future plans"

"He was very fast and fixed it quickly"

"Friendly service and very efficient."

"He was very nice and explained what he was doing."

"Daniel and Jake were very friendly and professional. They made sure my unit was totally serviced and running efficiently before leaving my home."

"they took care of my furnace and air conditioner"

"I prefer to have the service technician only for a house visit, I have been a homeowner for 47 years and I don't need someone tagging along to tell me all the things that can possibly go wrong with my home equipment."

"Lee went out of his way and went above & beyond to make sure that our install was completed on time! Very Pleased!!"

"They were on time and were respectful to my home."

"I did not get a copy of the service report (inspection) via email as I had expected???"

"The tech was good, BUT , the OTHER guy , the sales person was not what I was in the mood for, he actually suggested I should think about a new unit. This unit being ten years old, he stated I should cross my fingers that it will continue to work, I think thats kind of Bull Crap !!!"

"He was prompt, polite and found the problem in a few min."

"Very knowledgeable about plumbing issue that I had. Very profesional"

"Matt seemed to know what he was doing and explained to me"

"Technician was very knowledgeable and courteous"

"I had to call after they were 30 mins late to find out status of getting to my scheduled appt...then 20 mins later I had to call and try to guide them....they could not follow directions well. Finally got here...stayed about 15 mins and left....i know all services were not chked out....I had to ask him to please chk my thermostat which I've been having problems with....he looked at it quickly. They were in a big hurry to leave."

"Very thorough and explanations given."

"Prompt & professional service."

"Called ahead of time, arrived on time, did analysis, temporarily fixed problem and then came back on Monday with more permanent solution."

"All was explained thoroughly. Arrived right on time."

"Courtesy, efficiency and effective (Matt fixed the problem with a minimum of hassle or confusing discussion )."

"The techs were very professional and knowledgeable about product"

"Technician very knowledgeable and efficient"

"The technician was friendly and professional."

"very polite and knowledgeable"

"They did NOT fix problem and left my kids here with no heat for 2 days"

"Came out promptly and fix the problem"

"Very knowledgeable, efficient, and friendly technicians Alex and Rusty."

"Friendly and professional"

"Jack Nelson staff always arrive on time. They are very good at explaining how to utilize the HVAC system to maximize comfort, while minimizing costs. I have been a Jack Nelson client for 15 years, scheduling maintenance checks are easy. Anytime there has been an issue, 24/7 the response is a tech arriving in a timely manner. Anytime an appointment has to be changed on my part, no problem. If there's a delay on their part, I'm notified promptly. I have recommended Jack Nelson's Advantage Program to a number of people. I hope some of them at least contacted you for information."

"great service"

"Jack Nelson contacted us for our fall inspection, which was prepaid, Jason was great. He checked out the system, replaced the filter and with Erics support, saw to it that wed be good for the winter."

"My heat quit working on Saturday, just 3 days after toon up. Timing seemed suspicious, so had my brother a retired maintenance manager look. 1 wire was screwed in making contact on mostly on just insulation. He fixed that for me. I never want you in my home again."

"Over the years you have provided me with excellent service and I am confident that you will continue to do so."

"Service, on time, professional, not high pressure for repairs, interested in least expensive solution to my problem."

"Polite and courteous"

"The response to my problem was very fast. I was very pleased"

"Jason called ahead of time to let me know he was on his way. Very professional and polite."

"They did the job"

"Matt and Jason were extremely competent and kind."

"Good and prompt service with a understandable explanation of the work that was done."

"I received thorough evaluation and prompt, competent service"

"These fellows were amazing. They worked through the colder and rainy weather even, and nothing stopped them from being gracious, hardworking, and skillful."

"Jack Nelson sent a technician immediately after our call. Will was professional and easy for us to work with. He solved our problem."

"The Tech was thorough"

"Professional impression of the Techs"

"They were both very polite and courteous. The questions I asked were answered so that I could not only understand the terminology but since I have trouble hearing he spoke up quite nicely. I was very happy with the service call."

"Alex and Steven were very professional, detailed, and took time to explain additional services without being pushy."

"on time got right to work was informative clean and neat great job"

"The technicians were efficient, thorough, considerate and friendly. And they arrived on time."

"Because Alex the service tech was very professional , explained things in detail, worked in a timely manner, and was very respectful!! He deserves a reward and he is definitely a keeper!!"

"They did not have to do much to do since I already had put new batteries in the thermostat and charged $66. Should have waited until Saturday when they came to check over my furnace for the year."

"we especially like the same technician coming each time, he knows our systems and is very knowledgeable."

"Our need was immediately responded too. Our need was assessed and a team dispatched following. You had the equipment installed and staff worked over their usual time to install our equipment the same day! We were so fateful, especially, since we had out of town guest staying with us and having hot water restored that day made their stay much more pleasant. Additionally it saves us damage to our property to have this quick response.everyone was polite and efficient! Thank you!"

"I always receive the service I requested . The technicians are always knowledgeable and courteous ."

"Alex did a great job, he was very professional and thorough."

"Technician was very polite and seemed knowledgeable."

"Professional, friendly, informative technicians."

"Ive been using your company for at least 20 years and have consistently had good service. Technicians are always prompt and courteous."

"New but knowledgeable and profession service rep with assistant"

"Your tech. was very knowledgeable in servicing my heating units and took the time to explain everything too me."

"Alex and Steve were very pleasant as well as professional."

"The service was excellent, he was on time, diagnosed quickly and got the part installed the same day."

"Matt A. Was very professional, friendly and thorough."

"I have kept an HVAC maintenance membership for a few years now. I have discussed my aging system with many technicians over the seasons and every one has thoughtful recommendations. I genuinely feel like I'm in good hands."

"Technician seemed thorough and knowledgeable and was very polite and considerate"

"Alex and Eric were very professional and serviced our unit quickly and efficiently."

"Quick, efficient and informative."

"Alex was very professional, explained things in detail and just did a great job"

"Seemed knowledgeable and knew their business. Explained the options I had regarding replacing present equipment. Wore masks but disappointed that they hadn't had virus shots."

"They came earlier than my scheduled appointment. They had a cancellation and I was happy to get the earlier timeframe. They went about their work with minimal interruption in my day. I asked a few questions. My questions were answered. I believe I received the best preventive maintenance for my furnace. I now have peace of mind about the coming winter and the performance of my heating unit. Tech represented your company well."

"cannot give a 10 because I don't know if he did a good job or not."

"Never got my receipt for payment.....was not attached to email sent to us. Since we were paying for future services......need that receipt."

"The technician was prompt and professional."

"My technician seemed very knowledgeable"

"Jason came on time, worked quietly and diligently, and finished in a timely manner. He was courteous and respectful."

"I was very satisfied with the service which I asked for, however I did not ask for a salesman to accompany him"

"very professionally, good listeners, helpful feedback, recommendations and patient."

"Competent, friendly service."

"Prompt service"

"fast and efficient"

"Very professional worker, and courteous."

"The personnel was very respectful of property. They were willing to answer any questions asked of them. Cameron, Jeremy, DeAndre are very hard workers they stayed busy and finished the job and done a thorough job."

"on time courteous and professional techs"

"prompt professional service"

"Did good"

"Micah and Jake were friendly and courteous"

"the technician was very thorough and took the necessary time"

"Eric and Alex thorough in checking our Lennox system. They were professional as well as pleasant in telling us what they were doing and answering our questions."

"The tech was able to explain what he was doing clearly and was very professional."

"Mathew Hudson was here initially 2 months ago when our condenser died. He was courteous and professional and supplied us with your salesman and options. Again when I called this time, he was on call. He immediately understood the situation and fixed the issue...again, courteous and professional. However, when I called for assistance, the off hours operator was hard to understand due to her heavy accent. I have hearing aids and it was difficult to understand her."

"Jason was polite and efficient."

"On time, pleasant, explained what might be become a problem."

"Good reply time. Knowledgeable service person."

"I was told by three other companies duct work needed replacing. 5kish. I called Jack Nelson for one last opinion and was told some minor repair might solve problem. And it did."

"You got the AC back working quickly same day as my call in to get an appointment. We were selling the home and found the AC stopped working Friday afternoon and the walk through inspection was going to be held within 24-36 hours later. Your service tech was able to show up that night and find the issue was a condensation tube clogged. The unit was brand new installed in Jan 2021 by your company. There was no charge as it was still under warranty"

"They called when on their way...arriving at appt time. Had patience with my questions and explained what they were doing if taking a break.."

"Jason has serviced our system before and he is always nice friendlyand very helpful."

"Jason and Eric were professional and efficient. They diagnosed and fixed the problem right away."

"Jack Nelson provided super service during an extremely hot and miserable June. There were issues with old and new equipment and the technicians continued to investigate until they solved the problem. The maintenance plan proved invaluable."

"Fixed the primary issue with the a/c unit, however, did not appreciate the up-sell to gain additional business and suggesting the entire unit will need to be replaced"

"technicians very friendly and efficient."

"I didn't a call back like promised."

"Prompt service- quickly solved"

"Matt was awesome. He figured out my Minisplit issues with ease and was able to install a surge protector on the unit."

"Tech was friendly and knowledgeable"

"Jason was very professional and courteous. Explained what he was doing. Very nice young man"

"THEY WERE RESPECTFUL AND PLEASANT."

"Very professional and courteous. Promp service."

"Job well done..fair price"

"Friendly, expert technicians Jeremy, Cameron, Deandre, Scott"

"Tech was very knowledgeable & personable. Has the ability to communicate with me in a way about my HVAC problems that is understandable!"

"Will, Eric and Matt are good guys."

"Will and Eric provided Great personal care!"

"Micah was very professional. He called before the appt., showed up on time, and completed the work fairly quickly.. Micah even stopped to repair some minor damage left behind by a previous technician. I really appreciated that. Micah was great!"

"The technicians did a very thorough check. Very professional."

"We received notification that our technician was on his way. Alex and Eric arrived on time, did a superior job servicing our equipment and were respectful of us and our home. They explained everything they did and offered information on additional items that could be installed to keep our equipment running at its best."

"Nothing negative, all positive ( arrival time, pleasant personalties, ability to explain things , etc. )"

"Jason came last week for a regular maintenance and he had to wait about 20 minutes for me to return from another meeting. Much appreciated. I accidently scheduled over my appointment. He was professional in every way. He came again week to put in the recommended surge protectors and again was very professional and is an asset to your organization."

"I appreciate your technician to come to my house on a Sunday after my AC unit went out. To charge me $360 for a dual capacitor is, at best, price gouging. I understand paying the $99 fee for him to come out...but the added cost for installing a ~$40 part is ridiculous. I will not be using Jack Nelson ever again, and will make sure I tell this story to anyone who is looking for a HVAC company."

"Everyone I talk to at Jack Nelson is always very friendly. Matt A. came to our house for service and he was friendly and professional."

"Staff and office operator are always pleasant , friendly and helpful"

"Although scott did a good job, I have been having issues for 6 weeks and reporting them in regards to the system not keeping up with chilling demands. This is your 4th trip out, and the results are lack luster. We are now in a heat wave, and I'm disappointed by an air conditioner that loses 3F during the heat of the day from setpoint. The unit had a manufacturers defect in heating that require unique repairs in January. Either we have an undersized unit or we have issues with the unit. I had no issues like this with my old system, which only the heat pump needed replacement not the whole system. We replaced the whole system in January based on Jack Nelson recommendation. We need to remedy this situation fast."

"Matts attention to details . He confirmed what we were doing today and kept me posted try the process ."

"He was very nice and respectful. He was considerate of my home and didn't track in dirt. He did a very good job in checking and cleaning the units."

"Alex was very knowledgeable and helpful. He took the time to show us how to program our thermostat. He was very thorough."

"The AC was working perfectly fine before Micah accidentally fried the board and blower fan. He apologized and said the motor was hot and resetting. It was down for about 24 hours... Will came out later that night and diagnosed it. He had to fix it the next day since everything was closed."

"MICAH REMOVED THE EVAPORATOR COIL COVER AND DID NOT RE-INSTALL IT CORRECTLY. I NOTICE OVER THE WEEKEND THE COVER WAS NOT ATTACHED ON TWO SIDES, THE DUCT TAPE HAD BLOWN FREE AND AIR WAS BLOWING INTO THE GARAGE. IN ADDITION TO THIS I FOUND A SCREW NOT INSTALLED ON THE INTERIOR PANEL COVERING THE CONTROL BOARD. MAKES ME WONDER IF SOMETHING ELSE IS WRONG OR WAS MISSED DOING THE WORK. THIS MAKES ME THINK THERE COULD BE OTHER ISSUES OR THINGS HE DID NOT CARE TO DO CORRECTLY. VERY DISAPPOINTING. I DO NOT THINK I WILL ALLOW HIM TO WORK ON MY EQUIPMENT AGAIN IF HE SHOWED UP. HE ALSO SAID HE WOULD FOLLOW UP WITH ME ON THE MAINTENANCE CONTRACT RENEWAL WHICH STILL SEEMS TO HAVE NOT BEEN PROCESSED. HAVE NOT HEARD A WORD FROM MICAH OR THE OFFICE RELATING THIS."

"Always great service"

"Tech Scott was very knowledgeable, articulate, professional, and personable. All good traits to keep the customer frustration at bay."

"Friendly, knowledgeable and thorough."

"On time; explained findings; courteous; professional"

"I think 40 minutes in swap out a simple thermostat is excessive. I think $87 is excessive for a flat fee. I heard Tech drop parts at least 3 times. When tech was out for tuneup week before, he should have had a thermostat on the truck, instead of me having to go out and buy one and call back. My neighbor had you at his house in morning, but your same Tech did not come across the street for me, but you scheduled me in the afternoon, even though I told office that I was located across the street from your other customer."

"All very professional, polite, efficient, and timely"

"technicians very friendly & knowledgeable. Quick service. Explained clearly what was condition of unit."

"Did a good job."

"Tech efficient prompt and very informative as to what was being fone"

"All the service person was really interested in was to sell a new unit. Didnt want to do the service needed. The next day the unit quit working. Coincidence?"

"on time, thorough, fixed the problem"

"Whether new equipment is being installed, routine maintenance, or trouble calls, Jack Nelson HVAC techs are always competent, always careful in their work. They're respectful of property & clean-up the work space when finished. Cheerful, professional, ready to answer questions & explain what needs to be done."

"Im having trouble sending the survey but if for some reason it gets through to you I would rate everything a ten and the technician was the best ."

"There did a great job putting in my new a coil"