Jack Nelson Service Experts Reviews

"He was very nice and respectful. He was considerate of my home and didn't track in dirt. He did a very good job in checking and cleaning the units."

"Alex was very knowledgeable and helpful. He took the time to show us how to program our thermostat. He was very thorough."

"The AC was working perfectly fine before Micah accidentally fried the board and blower fan. He apologized and said the motor was hot and resetting. It was down for about 24 hours... Will came out later that night and diagnosed it. He had to fix it the next day since everything was closed."

"MICAH REMOVED THE EVAPORATOR COIL COVER AND DID NOT RE-INSTALL IT CORRECTLY. I NOTICE OVER THE WEEKEND THE COVER WAS NOT ATTACHED ON TWO SIDES, THE DUCT TAPE HAD BLOWN FREE AND AIR WAS BLOWING INTO THE GARAGE. IN ADDITION TO THIS I FOUND A SCREW NOT INSTALLED ON THE INTERIOR PANEL COVERING THE CONTROL BOARD. MAKES ME WONDER IF SOMETHING ELSE IS WRONG OR WAS MISSED DOING THE WORK. THIS MAKES ME THINK THERE COULD BE OTHER ISSUES OR THINGS HE DID NOT CARE TO DO CORRECTLY. VERY DISAPPOINTING. I DO NOT THINK I WILL ALLOW HIM TO WORK ON MY EQUIPMENT AGAIN IF HE SHOWED UP. HE ALSO SAID HE WOULD FOLLOW UP WITH ME ON THE MAINTENANCE CONTRACT RENEWAL WHICH STILL SEEMS TO HAVE NOT BEEN PROCESSED. HAVE NOT HEARD A WORD FROM MICAH OR THE OFFICE RELATING THIS."

"Always great service"

"Tech Scott was very knowledgeable, articulate, professional, and personable. All good traits to keep the customer frustration at bay."

"Friendly, knowledgeable and thorough."

"On time; explained findings; courteous; professional"

"I think 40 minutes in swap out a simple thermostat is excessive. I think $87 is excessive for a flat fee. I heard Tech drop parts at least 3 times. When tech was out for tuneup week before, he should have had a thermostat on the truck, instead of me having to go out and buy one and call back. My neighbor had you at his house in morning, but your same Tech did not come across the street for me, but you scheduled me in the afternoon, even though I told office that I was located across the street from your other customer."

"All very professional, polite, efficient, and timely"

"technicians very friendly & knowledgeable. Quick service. Explained clearly what was condition of unit."

"Did a good job."

"Tech efficient prompt and very informative as to what was being fone"

"All the service person was really interested in was to sell a new unit. Didnt want to do the service needed. The next day the unit quit working. Coincidence?"

"on time, thorough, fixed the problem"

"Whether new equipment is being installed, routine maintenance, or trouble calls, Jack Nelson HVAC techs are always competent, always careful in their work. They're respectful of property & clean-up the work space when finished. Cheerful, professional, ready to answer questions & explain what needs to be done."

"Im having trouble sending the survey but if for some reason it gets through to you I would rate everything a ten and the technician was the best ."

"There did a great job putting in my new a coil"

"Very polite, knowledgeable and friendly."

"on time and thorough service"

"the tech always gives me a trusting feel of knowing the unit is going to be fixed to where I do not have to think whether I'm going to be riped off."

"Very GOOD ,SO FAR,anyway !! OK /"

"Techs went above and beyond the required."

"The service team was very efficient, worked very well together and seemed knowledgeable."

"Great customer service every time"

"They were FAST and they knew just what they were doing and they were so nice."

"Knowledgeable and efficient.."

"Jason was very personable and kept me informed about things I needed to know. His charge was fair and his work thorough."

"Will did a fantastic job. His service is why we continue to use Jack Nelson. Give him a raise !!"

"Always very professional and through."

"I have maintained a service contract with you for several years. The technicians that come to service my system are knowledgable and get right to work. I fully believe you are the reason this system has remained trouble free. Proper maintenance is the key."

"Great service. Good attitude. Nice guy and good attention to detail. Not his fault but not a 10 because of the push for upgrades I.e duct cleaning etc. he was not pushy about it at all so I appreciate that. Its just that if I wanted that I would ask. Sure its a push by his management and kudos to him for following through."

"Stephen and Jason were very helpful, and I can't say enough about the guys who came over to install the new system."

"Stayed out of the house and got his work done without any problems."

"Prompt, courteous and competent"

"Jason Freeman was prompt, professional, personable and knowledgeable."

"The technician was very friendly and helpful!"

"Nice and informative"

"do you have a 10 plus?"

"All work done quickly and professionally."

"They were quick and efficient."

"He was great"

"Jason Freeman did a great job. Friendly and helpful."

"Jason was very nice, didn't track wet grass into the house. Three days after your visit our house was hot. 81 upstairs and 75 down. Not normal. My husband found the fuses on top of the fuse boxes, in the rain and the fuse boxes open. After placing them back in the fuse boxes and closing the doors our house started to cool down. It had been raining each of those 3.5 days."

"They were super friendly and knowledgeable."

"Very satisfied with Scott and Rusty, but I am very displeased that after 10 yrs 3 mos, the coil needs to be replaced. When we purchased this unit, we were led to believe it would last forever."

"Waiting to see if we still have a leak on our air conditioning. Will know when it stays hot. So far it is working."

"The techs always provide wonderful service & explain things that need to be explained to me."

"Always professional."

"Prompt, very courteous, and explained everything to us."

"Answered all me Questions"

"Service was prompt and courteous."

"He was prompt & very congenial"

"The technician was very friendly, informative, responsive to questions."

"The technician was very thorough and explained what he was doing. He was very helpful in answering my questions and helped me with my thermostat ."

"Very thorough and helpful."

"Extremely reliable; excellent work and follow through; service technicians are always professional! Alex was very polite and professional. I want him back next time!"

"Gave me several answers to questions asked. Very nice young man."

"Tech was knowledgable and very nice"

"He was willing to do whatever necessary to finish the job well done!"

"Pleasant, informative, efficient"

"Alex was great. Thanks for getting us ready for summer."

"Friendly and knowledgeable"

"He was very nice and he knew what he was doing"

"Brian went above and beyond the routine maintenance check he was here to do. He checked all of our HVAC systems and cleaned everything thorougly. He was on time and was very respectful of our property and wore a mask which is also very much appreciated!"

"From sales consultant Rusty Renfrow to the installation crew, everything went smoothly and I could not have asked for more knowledgeable and courteous men."

"Came on time. completed their work, made a couple of recommendations and then wrapped it up"

"Alex communicated with me as he was working, explaining what he was doing or was going to do"

"On time, Courteous, efficient."

"Excellent service"

"I have had to reshedule appointments multiple times and not just for this maintenance appointment. One of the times Simone was scheduled to come out, no one showed up or called. A few days later I had to call to reschedule. The technicians do a great job its just hard to get them out here. Customer service is poor."

"Rusty, Will, and Alex were all very personable, knowledgeable, and helpful."

"Technician was knowledgeable, polite, and easy to talk to. He kept me informed as needed while he was checking my system."

"Brian was very professional and courteous and did a thorough inspection."

"Will was quick and efficient."

"The tech explained everything to me and was very very helpful. The tech was a great listener and listened to my needs and concerns! Great technician!!"

"Friendly, efficient service"

"Brian was prompt, knowledgeable and professional. He was friendly and answered questions."

"On time friendly service"

"Matthew and Cameron were professional and courteous. We feel that they did their jobs well."

"A friend of mine had to go to Oklahoma City to pick up the router that needed to be replaced. There is no reason at all why somebody from Jack Nelson couldnt have done this. I was in the hospital and told my technician at the time two weeks before my surgery that I needed it replaced because I would be coming home for recovery. The first night I got a call saying that it would be coming the next day. I waited until 7 oclock that night and did not get a phone call. The next day I went in for my surgery. Upon my return, There was no message from a technician regarding the status of the replacement part. Upon my friends arrival from Wisconsin, and 11 hour drive, she spoke to an agent and was informed that the part was still in OKC. she said shed be willing to drive the extra two hours to get the part if somebody would come on Saturday and put it in. So this is how it happened. A terrible inconvenience. I have never had such problems with Jack Nelson in the past. Weve been dealing with your company for 11 years. This is completely unacceptable and I am seriously considering changing companies. This bothers me because the customer service has always been what kept me with Jack Nelson.Now I have to reconsider, and Jack Nelson is not at the top of my list. im not telling you how to run your business, but I would think there would be a way you could make this right for me. If not, Im going to seek services elsewhere."

"The Tech that serviced my HVAC equipment went WAAAAAY ABOVE-AND-BEYOND to do the best job I've ever seen. He definitely is a great asset to your company. Excellent job!! Very professional, personable, thorough....can't say enough positive things about him."

"Courteous and and very respectful."

"Tech seems to be very efficient & though"

"They were clean, polite, friendly, helpful; they communicated well."

"He did a thorough job with even pictures while taking the time to share and document so we didnt just hear an explanation for what we needed but able to better understand What and why."

"On time, very polite, and very thorough."

"Brian was very courteous, friendly and professional. He was very thorough and did not rush through things. I am very pleased."

"Followed-through in timely way. Matthew was polite, took time to explain, careful!"

"Don't know how long I've used your service. Just happy."

"We were quoted ridiculous hourly rates by another company. The certainty of a flat rate was comforting. Casey was courteous, efficient, and explained everything."

"Brian arrived on time, Went right to work and stayed with it even calling his home base to try to get my furnace to reach a higher temp than 64. He accomplished this and made suggestion of improvements I should consider. Left me with a good 71 degrees on a cold day. Very personable man who wouldn't give up until he solved the problem."

"He was very knowledgeable and worked hard to correct the problem"

"First the technician (his name was not on our receipt) was prompt, courteous and skilled. He not only serviced our units but explained everything he did. He is the best technician youve ever sent to our home!"

"Matt Hudson was very efficient and quickly identified the problem and fixed it. He was also very friendly and answered all my questions."

"Everything was repaired wonderfully and on the same cold day."

"Arrived quickly, had tools & parts they needed, stayed on task, identified the issues and resolved. Price was very fair."

"not sure this heater is as efficient as the last one, but it is working OK."

"Good friendly service."

"Will was great and Casey followed up the next day. Very thorough."

"They both were very courtious & explained everything very well"

"Will was very professional and courteous and wore a mask, thankyou. He also was very helpful in answering my questions"

"Tech, Brian was courteous, professional, knowledgeable and thorough"

"Very professional and efficient. Will have to come back after part is ordered/received."

"They were knowledgable, courteous and helpful."

"Matthew was very professional and had his mask on the hole time and very courteous and went to work none stop."

"Casey researched my humidifier problem and then took the necessary actions to correct it."

"On time, courteous,"

"Fast and Knowledgeable"

"Punctual, professional"

"He did nothing wrong and was polite, helpful and informative"

"I have had to turn up my heat a degree to be as comfortable as I was, but it is working great, and I think I was having problems with the carbon monoxide, but that seems to be disappearing."

"Very cordial, thorough with recommendations"

"came into my house with face masks & shoe coverings on their feet. replaced filter, talked to me about what might be needed in the future"

"The provider was nice but we still have the same problem--the actual unit keeps turning off for no reason (the unit where you change the temperature on), it happened after the technician left. I called and they said they would send someone back last night, but nobody ever came. The person on phone and in person was great, but ultimately didn't solve the problem. When we called back, they promised us a technician would come last night, but they never did."

"We have used Jack Nelson for our HVAC needs both for our rental (since 2007) and for our home (since 1998) and have been pleased with their services. I was unaware of their plumbing services until a free plumbing check was offered by Brian, our HVAC technician, in response to a question about the hot water heater from our renters to him. To say I was impressed with Matt's overall report to me on the system would be an understatement! I was very impressed with the manner with which he delivered a very detailed, but easy to understand, report on our entire plumbing system in the rental house. He outlined several areas that should be addressed for maintenance purposes and one area to be addressed of a safety reason. I decided the price quoted for the repairs was fair, but more important I sensed he was a professional with integrity, and not someone who was wanting to do repairs "for the sake of the company." I was impressed! Throughout the entire repair process Matt was in touch with me offering options for repair and their related costs. Matt is tops!"

"The young man answered all my questions and reassured me that there is a secure and safe shut off if aand when there is a real danger. He was very polite .."

"Done well, great technician, fast service"

"Great customer care!"

"Quick and efficient."

"Matt was prompt and very professional."

"Ouch! $200+ for a solenoid for my humidifier."

"Very pleased with service provided!"

"Dustin was very thorough and courteous and knew what he was doing. He even pointed out something I needed to keep my eye on with the system in the future."

"Friendly, helpful and did a good job."

"He was efficient, polite, on time & did the job quickly"

"The technician, Dustin Hale, was on time, friendly, answered all my questions and left the work area as neat as when he arrived."

"2 Excellent workers. Answered all my questions with integrity and kindness. Not in a Hurry, Neat & Kind Easy to Talk with"

"Great people!"

"Casey was very efficient"

"On time and fast service"

"He was friendly and arrived on time. I asked him if the foil tape would work on the dryer hose. He took a look at vent hose and fixed it for me. What took him 5 minutes would have taken me a day or more. That is the kind of service that you just do not see any more. I was pleased."

"Brian was great and very professional"

"Courteous, prompt and knowledgeable service"

"I have had Jack Nelson for over 20 years. (since 1996) I have stayed with them because I have always received good service through the years. If there is a problem it gets resolved to my satisfaction."

"tech was friendly and helpful"

"The service person who was supposed to show up the previous week but didn't. I found out only after I called on the next Monday that there was a family emergency. Understandable but a phone call from the company would have been nice to let us know that we didn't have to sit and wait for two hours when they were not going to show."

"I thought he was very thorough in his work and took time out to explain what he had done as well as his findings. In the future I will request that he conduct my service calls."

"The lady was very thorough as far as I could see.. she was eager to comply w a couple of requests my daughter made. It s just that it took her over two hours to complete the check up. I was busy and could not watch her all thru that."

"Tech did a good job and was thorough in discussing his review with me"

"Quick response to my outage; fixed my problem quickly"

"I wish I could remember technician's name. Red hair, very nice. Respectful. Listened to my concerns and definitely had my best interest in mind."

"Dustin did a very thorough job of maintenance for our Lennox system. He is pleasant and professional."

"The technician was prompt and completed the work in a quick and efficient way."

"Dustin arrived on time, clean, did a good job and made some suggestions on care of both of my units. Addition Point: I wrote you a letter regarding giving special pricing to prospective customers while increasing the contract pricing to long time customers. Never received a reply."

"Casey always does well. I just had to leave early and didn't get a chance to ask him questions about the two items he mentioned in his visit summary. So I had to call and get the info from him on a return call. Good work."

"Arrived at expected time frame . Courteous, friendly service. Knowledgeable of equipment. Adhered to COVID-19 precautions . I was especially appreciative of this since I am chronically immunosuppressed. Very professional in job performance."

"Arrived within the appointment time. Checked and serviced equipment, clean."

"Tech was fast and gave detailed explanation on what he did."

"Arrived time promised. I apricate that he wore mask"

"Very informative and professional"

"On time, friendly but professional"

"Very courteous, Seemed knowledgeable."

"I was very pleased with my service they were very professional very informative and very pleasant and respective to me And my home"

"I called about a problem and the technician was here in less than an hour"

"Prompt arrival at the scheduled time. Considerate of our home and environment during the entire process. Answered all our questions."

"Problem solved."

"Because they went out of their wayTo get the equipment needed for my job"

"Technician was VERY professional & personable. He explained things clearly & gave advice for things to look out for in the future. Service could NOT have been better,,, KUDOS"

"The technician was very professional."

"He is very kind when he comes to my house, always talks to my kids."

"Prompt, professional and effective service!"

"Knowledgeable, gave options for what we wanted done without pressure to spend big."

"quick to respond and arrive. although the system was down to pull up what the reported issue was I could quickly describe the problems and solutions that have historically worked. Not only did we troubleshoot and solve swiftly but we discussed ways I can maintain to minimize the issues from reoccurring."

"We are still waiting for them to come with the part to be installed in our air conditioner and it has been Over a week"

"The two individuals who provided the service were very professional"

"Brian did my service call efficiently & was extremely polite. Also suggested I needed to have ducts cleaned which no one has ever suggested before."

"The technicians that worked on my unit were very knowledgeable and helpful. They were friendly and respectful and resolved the issues I was having."

"Very polite technicians."

"Brian is a great tech. efficient, courtis, honest. I will ask for him in the future"

"No one called me back so i went with the other conpany"

"Always get great service."

"Courteous, professional"

"The technician forgot to bring a filter. She said she would return the next evening to replace the filter but didnt. I sent an email outlining the issue and have had no reply. The service is incomplete."

"Will took the time to explain the problem and what he would be working on in the coming days."

"One unit was not reassembled, there was a good 1/2 inch of debris left on the coils and leaves in the bottom. We did not check the work (our fault, we thought we could trust the wrk since the techs were here for several hours), and this unit ended up needing a new capacitor whenthe temps reached over 95. It was then that we discovered our unit had not been thoroughly cleaned. I'm not a hvac person, but can't help but think the amount of debris contributed to the unit failing."

"Very pleased with service provided."

"Seemed to know what he was doing and very cordial and nice. Was prompt!"

"On time, polite, reasonable price"

"Friendly, knowledgeable, timely, efficient"

"The service, communication and scheduling was excellent!"

"Servicewoman was friendly, informative, detailed and expedient ."

"Handled service in timely fashion!"

"On time. Professional. Non-intrusive and went straight to work. With Covid, appreciate that tech wore mask. Also appreciate that techs always cover shoes upon entering, even though not always necessary."

"William called on his way, was very professional, quickly assessed the issue and fixed it."

"Great service"

"I very much appreciate the same day service - that is very important. The service technician was good. My only complaint about your company - it was apparent this year and the same thing happened last year with a different technician - you try to up-sell and recommend fixing and replacing parts on equipment that are not broken and still woking with the justification that the part is showing wear. You provide service to my daughters AC/heat and she mentions the same thing - this turns people off - I am not sure if your techs get a commission by doing more than is needed to fix the problem but I do not like this business model."

"Checked out a/c, cleaned unit, thorough, polite."

"He was very thorough."

"This was the second visit for the same problem. This unit is not yet 10 years old."

"Joshua explained clearly the problem with our system and worked hard to provide a fix."

"He explained the problem. Then explained what he would do to fix the flooding. He was extremely efficient. As a single older woman I felt he made me 100% confident and comfortable."

"Brian was very professional!"

"with his diagnosis.."

"Offered up tips in maintaining system"

"Young man very nice and helpful. It is so nice to have a pleasant as well efficient person in your home."

"Very thorough in explaining what he checked and anticipated future issues we may have."

"Very thorough, informative with answers to questions. Prove with pictures of equipment concerns."

"They were on time, finished the work the same day, installing a new split unit & new insulation top off in attic. I would recommend Jack Nelson to do work to solve problems for anyone"

"Very good service"

"They were professional and friendly!"

"They were on time, did the work & finished without any issues Polite worker"

"tech did his job as expected."

"Ben did an excellent job recommending a new system for me. He answered all my questions and set up the install very quickly. Overall, it was a great experience. Ben is very professional and I really appreciate his assistance."

"I'm tired of every time someone comes out, I end up with a salesman at my house trying to sell me an upgrade."

"They were on time; answered my questions, and explained what was done and what was needed."

"Friendly and did the job I asked for."

"On time,super nice,went straight to work,very clean when complete."

"All our equipment was in good shape."

"First spot for pre-paid checkup was cancelled due to technician having fever. I greatly appreciated the cancellation. Second technician, Dustin, arrived promptly, wore a mask, was courteous and pleasant, and fixed our AC problem rapidly and professionally."

"I had an appointment on Monday June 8th from 4 to 6. I got a call around 4 saying they were running behind and it would be closer to 6 before they made it to me. At 7:50 I called to find out where they were and was told that they had 1 more appointment before they made it to me and that they should be there in about an hour. I never heard from anyone about not going to be able to make it that night just a no show no call. Then I called the next afternoon to reschedule the no show appointment myself. Never got a call from anyone! Very poor customer service and was never offered anything for the missed appointment! Got my appointment rescheduled with a different technician and he showed up on time."

"Very friendly and fast service"

"The young lady was very polite n friendly. I will request her to return in the fall. Seems very knowledgeable"

"He was very helpful he answered my questions and spent a lot of here explaining my air conditioner system Roy (salesman) was with him and also answered questions I had"

"Casey Lane came out to my house late at night and on the weekend"

"On time. Very friendly serviceman. Didn't try to upsell me anything this time."

"Will was very thorough and worked hard to provide The best maintenance work possible. He has a very positive attitude and answered all our questions."

"Would have rated 10 but the tech did not flush coils from inside to the outside."

"he was very nice and told me what he was doing."

"Polite and thorough"

"Joshua was very professional. Came in and quietly did what needed, went over what he found and explained everything."

"Joshuss individual personalized performance."

"technician addressed the problem and answered any questions"

"Allways polite Allways thorough"

"On time, courteous, friendly, done quickly"

"You need a magnet to pickup screws in driveways."

"Brian is the first tech to ever take the time and remove the covers off both units. He power washed and removed leaves."

"Professional,helpful in answering my questions,reliable,on -time, very knowledgable."

"Called ahead, showed up on time, very polite and social distanced, wore a mask and got the job done!"

"On Time Pleasant stay foced on the job good wrapup"

"I was able to get my maintenance appointment quickly. My technician, Amanda, did a thorough job and was very professional. Very happy with my service!"

"On time Friendly"

"Professional, courteous techician"

"Technician did not have the right filters had to return to warehouse to retrieve and this set our appointment time back over an hour"

"Roy and Scott were GREAT! From the time Scott came to find out our AC problem until the new equipment was up and running, they both lead the team in making sure we were overly satisfied with the solution."

"The technician that came out was great! Friendly and made sure we had everything we needed."

"Josh has worked on my unit before so I was really happy to see him return. He is super nice and patient and I really value his expertise. Roy is new to me but I appreciated him presenting me with lots of options for a new unit and explaining it all to me."

"Amanda explained things well, so that I could understand and was patient."

"very polite and informative"

"I am tired of answering these same questions. If I didn't like your service, I would call and tell you, and not let you do my maintenance."

"The technicians were friendly, courteous, and answered my questions. Due to COVID-19 safety rules (i.e. masks and social distancing) were used by techs and me. They did all the necessary checking, cleaning, and filter changing to ensure my air conditioning system is ready for the summer."

"He fulfilled my expectations!"

"Casey was professional and answered my questions no matter how trivial. Gave options for the solution."

"Scott fixed the problem with our air-conditioning."

"Dustin was very clear in explaining an issue and what could be done to replace. Left decision to me."

"Tech did a very thorough inspection"

"they were on time & took care of everything"

"Amanda seemed quite qualified and did her tune-up to my expectations."

"Tech answered all questions."

"They were on time...courtesy...Used mask...shoe covers....explained every thing."

"I emailed photos it had rained and the technician completely destroyed our lawn so much so we had to have it repaired."

"Left a big hole in my exterior brick wall (from their process of finding the leak) without notifying me ...I found it accidentally 5 days later & had to find my own way to repair it."

"Did a professional job and very courteous"

"friendly and very professional and informative."

"Professional and friendly service tech"

"very friendly and professional. He explained everything."

"Courteous technician. Did a good job. On time."

"arrived on time. did her work. was pleasant."

"Arrived on time and did a great job."

"Very professional"

"She did very well"

"tech didn't have mask as promised. Didn't provide explanation of results."

"always professional"

"Dusty was very efficient and advised me of potential work needed on my AC system."

"everything went well !"

"The technician was very nice and thorough. For two units it took him six hours. It had never taken that long before. There weren't any real problems."

"He was very professional, friendly, and knowledgeable. Excellent service."

"Very satisfied. Just wish he had worn a mask."

"On time, polite, efficient, friendly."

"Professional and courteous"

"Jahmal was great all the way around. Knowledgeable, courteous and friendly!"

"Our technician was on time even early and was very thorough."

"tek was very pleasant and he respected the non-close contact rule."