Jack Nelson Service Experts Reviews

"Your rep did a great job and was very friendly"

"Thorough, friendly service."

"Prompt Efficient Courteous"

"He was very polite and very efficient."

"Joseph is always very punctual, informative and thorough"

"Thorough, knowledgeable, courteous"

"Prompt, on time and thorough."

"Service was thorough and technician was good"

"Jeremy was great! Fixed the problem and did it with a personality!"

"Mark was very thorough with equipment assessments and explained each result to me ."

"Jack Nelson has always gave us great service."

"Prompt, courteous polite"

"Seth Meeker was efficient, and very friendly. He was a delight to meet. More importantly, Jack Nelson has done an excellent job for me for the last several years. I can't think of anything that should be improved."

"on time let me know when he would be on site"

"Weve had Matthew out on several service calls. He is always very professional and provides excellent work."

"He was quick, effective, and efficient."

"Mr. Schneider was very thorough, took time to ensure work was complete"

"Knowledgeable people, kind, considerate."

"I asked for an inspection and evaluation of HVAC system and hot water heater. My realtor advised me that Jack Nelson was there to give a replacement cost of the HVAC system. Not what I asked for."

"Technician was on time, quick with repair and very courteous"

"Very thorough"

"Seth took his time and seemed to care about the job he was doing."

"10 Very knowledgeable"

"Worked us into scheduling as we needed."

"Very courteous, young man, pleasant and helpful"

"Jaya went above & beyond to help me set up app"

"Honest fast and efficient service"

"Jeremy Parker was very and polite very professional very knowledgeable and did his job well."

"Professional"

"Performed a great Job and did what he was supposed to do, Especially for being a new guy , most don't seem like they do, very nice and courteous"

"Alejandro Gonzales was so polite and explaining my plumbing issue and showed me everything he was doing and how he was going to correct the issue."

"Always professional"

"As an Advantage Customer, I got a prompt appointment over the holiday weekend. Technician Scott Jenkins is very knowledgeable about his work and your products and took the time to courteously explain how to use my new thermostat. He has done another job for me and my experience with him was very good in both instances."

"Both guys were friendly and listened to our concerns."

"quick and thorough analysis"

"Went as expected"

"Arrived on time. Worked fast and efficiently. Very friendly and courteous."

"On time. Very courteous. Knowledgeable and efficient."

"Very professional and kind to my elderly mother."

"He was on time, very professional and kind, so high rating for speed of making appointment and his attitude. Where we lost points is that I'm once again being told the expense of cleaning some internal part will cost me $1,000 per unit. (Something the consumer is not able to do themselves.) I have 3 units and live on a VERY fixed income. I don't have that kind of money. We had this conversation in January when I was told it wasn't necessary and all service issues should be covered. I'm upset and once again confused. Am I getting the best service for the money? I've been a good customer for years and feel the cost of the maintenance agreement should cover this and any other service issues."

"Fast appointment. Very friendly and professional"

"He was helpful without being pushy"

"The technician was simply very efficient."

"Knowledgeable and very polite!! Good employee."

"Jeremy Parker really went up above and beyond to get me going , he knew what he was doing, he listen to me telling him what the unit did before it went down, did a great job !! he's the one I want to come back to service when needed . Thank you for sending him to fix my unit !"

"Jeremy was very helpful and knowledgeable. Pleasure to work with"

"Hard work, quick, and efficient. Answered any questions that were asked."

"Based on the fact that the ball was dropped yesterday and an appointment wasn't made for yesterday evening, I gave a rated a 3."

"Rating of 10. Joseph gave information and answered all questions that I had."

"On time and handled the service quickly"

"Analyzed the problem and fixed it quickly."

"Will arrived at appointed time, re-installed blower motor in extreme heat conditions. I can't say enough how I appreciate Will and all your service technicians. I greatly admire and respect the work they do in extreme weather conditions."

"The problem is fixed! Thank you!"

"Had an $1800 blower motor installed. It blew out in about 5 hours. Scott came to examine at about 8 pm. Said motor was installed wrong causing small electrical fire and burning up the new motor. Threw breaker so no further fire or damage. However, it could've been really bad. Scott came out around 8 pm to examine & said motor was installed wrong. Had to be replaced but not until the next day. Not particularly happy about all this, especially the electrical fire part, but Will was back here at 10 am & made the re-install. All's well that ends well."

"Arrived early fixed problem quickly and provided explanation for handling future problems."

"just sent it on an answer on a different page from you."

"Technician was very professional and to the point."

"careful attention to the job....quiet...efficient I didn't get a receipt for my payment...please email to me"

"Excellent technician- great communication"

"Fast response"

"Good response time and good service."

"knowledgeable, knew what to do. Came in and quickly had the AC working again. Thanks Jeremy."

"Your technicians were polite, thorough, on time, and wonderful to have in our home."

"Very polite and helpful throughout the process of our new HACV"

"Explained problem with my equipment, was timely and professional"

"Very polite and knowledgeable"

"Jeremy was very nice and explained everything thoroughly. I felt very comfortable with him here and wish every service call was so pleasant."

"He did a good inspection but could have been a little more thorough."

"They not only installed an attic unit, but did a very neat looking job. It was hot out but they stuck with it and were done in ample time. They kept a tidy work site."

"Respectful, courteous staff."

"Mark, put my puzzle-like filter together in very patient manner and even went down out of the attic and got tape from his truck to make sure it stayed together. He then worked to get the tight fitting filter into the unit. He texted before he came and he looked professional and showed up ready to get the job done! You will keep my business and anything else that goes wrong with our Heat and air or plumbing we know who to call! Thanks again!"

"Very professional with the work"

"Answered all my questions and was very thorough"

"Honest"

"Prompt Courteous efficient"

"Techs were friendly and solved the problem"

"Keeping in touch with me about arrival, cost and issues"

"Timely excellent service"

"We paid $5320.00 for a service that did not fix the problem."

"Prompt, courtious, efficient"

"Jeremy was fantastic! He kept trying and kept coming back until he got it fixed for us. Very kind and hard working! We appreciate you Jeremy! Thanks again!"

"The technician was efficient and seem to do an excellent job. He was also pleasant to talk to about the equipment that had previously installed in my home."

"Good communication. On time arrival. Technician was personable, respectful, competent, thorough."

"He did everything he could to resolve the issue"

"Almost immediate response! Tech was here within less than an hour and knew exactly what the problem was. Fixed it in about 5 minutes!"

"Have been dealing with air conditioning issue for 2-3 years . Scott was the only person you have sent who knew how to fix problem Nice , friendly and obviously smart and capable !"

"Prompt. Professional. Attentive. Clean"

"Very professional and always provides excellent service."

"It was easy to schedule service on line, you guys confirmed the appointment, called ahead, showed up when you said, and Mark clearly communicated what we needed to keep our AC running smoothly."

"Never asked for refrigerant in my unit. Did not need any whatsoever. Is a brand new unit I have had off for months! Never once need I ask for this service to be performed. Also, some random guy on a Harley showed up in front of my house with Scott after I paid him and and something strange with the interaction in my humble opinion. I asked for simple job to be performed and then he said he did some of it but not all of it. I used to do this work when younger and I guess he thought I was a novice and could be taken advantage of. As a whole looking at it at all angles I just believe and know that we still feel itchy insulation in my bedroom and in the house. Then again he said he did not do those ducts. Also. never turned the light off in the attic or closed the door. Did not go the extra mile. I dont know what to say. I am trying to be respectful and honorable the best I know how. Respectfully, CM"

"scott came quickly and diagnosed the problem very quickly and was very helpful next day came and replaced bad water heater correcting the problem im very happy and grateful to scott and jeremy"

"Joseph was pleasant and took care of what I asked quickly. Nice young man."

"Showed up on time which is unheard of in the summer time. Did their job. Informed me of what I could do myself next time. Friendly."

"Very easy to set up appt. Great response time. Issue resolved. Can say enough about Will. He is outstanding."

"Matt and Mya were nice they got the job.. reasonable price no sales pitch.. fast friendly service!"

"a very nice young man"

"He knew about my system, there was no hesitation or nonsense, He diagnosed the issue quickly, ordered the part and we already have an appointment to get it installed. This is the kind of service I expect after 4 years of going with Jack Nelson."

"Very fast response time and great customer service."

"The tech provided info on what he did and what it was needed. REally nice guy and listened to what we said. I would like for him to service us in the future."

"Very unsatisfactory service due to omission of fees and general lying. Tech was polite though. I was told as a new member I would not pay for a first time inspection and quote. I was charged anyway at the door after diagnosing was completed. Would not want further service from a company already showing sketchy behavior from the jump."

"Both technicians were very good at this job though there were some difficulties that not all the equipment was not available when they started. But they used the time to start removing the old equipment."

"All went well. Showed up when announced. Proceeded to complete work, was courteous and knowledgeable."

"Response time, technician knowledge and politeness, schedulers promptness and concern. I am very happy with your service."

"Friendly and explained everything they were doing"

"Quick response, given a lot of information, and quick repair. Excellent customer service."

"Technician was friendly, knowledgable and fixed the problem."

"Quick and pleasant. Got the job done in no time."

"I actually told the initial contact I needed additional freon for my unit however when technician showed up it was unavailable (R22). Based on this I should not have been charged the $99 service charge. I should be reimbursed. FYI your competitor does have R22."

"Very polite and efficient technicians"

"Technicians were very nice explained everything OK"

"Pleasant to work with."

"Friendly professional"

"He was very professional and very helpful and very informative..thanks Matt Hudson."

"Guess it needed backup batteries of which we didnt have!"

"Great communication, very knowledgeable and helpful"

"Availability for service. Matt's knowledge. Follow up reporting on the service call."

"Very professional"

"Service repairman was very through all. Cleaned our air conditioner and answered all our questions."

"Prompt, courteous, thorough."

"Alejandro was there within an hour of my call and fixed my plumbing issue quickly. He was also very courteous and professional. I would definitely want to use his services again."

"He was very friendly and on time. He looked at my HVAC and verified that it was the panels. He spent time testing everything to come to this conclusion, which I had not had in the past"

"The guys were friendly and did a great job. This is the second project I've had Jack Nelson do for us."

"Technician was very helpful & efficient. He impressed us as being an honest problem solver."

"After 2 techs 1 plumber water heater still leaking.as of today. 7/7 It has Leaked into furnace ducts creating standing water. Alejandro replaced the water heater. 7/06Today the drip pan is full. On 707. So after 4 people. 3 visits and 2 water heaters flooding garage / ducts.wet drywall. Water faucets spitting air. At what point do I throw in the towel have it all yanked out and go with another company?"

"Fast, professional and got the job done"

"They were very helpful explaining the Advantage process and the unit should I decide to replace the entire unit. Both men were very curtious and knowledgeable. They made the experience very comfortable for me."

"Both the technician and the team lead went beyond my expectations. Very professional, easy to talk to. Explained everything in depth and were very friendly."

"Courteous and competent"

"Alex was on time and ready to take care of my concerns. I am happy with the results."

"communications are important to me"

"Fast and efficient service provided in a professional manner."

"Mark got here early. Did a good job."

"Friendly , Knowledgeable, and answered all my questions"

"The service technician were very proficient and friendly. They explained everything and double checked all their plumbing work. Will definitely use Jack Nelson again."

"The install team was awesome. Deondre and Sam (didn't catch the other installers name) Samuel in Sales also very personable courteous and professional . despite the warm weather,tight area working in they continued on until everything was in and working."

"Kind, knowledgeable, detailed, able to explain what he did and what work was pending, clearly. Above and beyond. Compassionate."

"William did a good job the best he could."

"he phoned to tell me he was running late and asked me if I wanted him to still make a visit that day or reschedule for another day."

"Friendly and thorough"

"Thanks."

"U were here in less thananhr after I called u. U guys rock."

"Arrived on time and called in advance. Friendly and thorough."

"Very friendly and thorough. Arrived on time. Notified me in advance."

"They were on time-very polite and informative-said everything in good shape-neat-explained everything that they did"

"They were on time-very polite and informative-said everything in good shape-neat-explained everything that they did"

"good job"

"Took care of our needs"

"Friendly, treated me with respect, very informative of what would be done and why when I asked. I definately got the feeling that Jack Nelson Co cared about their customers. Problem was checked out, found and a new thermostat installed. This tech was very efficient and appreciated. Would use him any time in the future. All Guys have been good over the years."

"quick checkup, very good service man"

"DeAndre was very helpful and knowledgeable about the situation. He answered all my questions."

"I asked for an ELECTRIC tankless water heater and got a gas tankless water heater!"

"good help and no wasted time"

"Professional was polite, respectful, patient, knowledgeable, great attitude!"

"They were great"

"They were kind, courteous, prompt, and the technician did a great job."

"He was honest, polite, and quick"

"Ex service"

"Nice people, seemed guinely concerned about the maintenance required."

"Matt always provides exceptional service"

"Very knowledgeable and thorough in diagnosing problem"

"I've continuously received professional and courteous service from Jack Nelson Service. Each technician I've encountered has provided top-rated service."

"Both were very pleasant and professional."

"good job"

"I called and scheduled a service appointment for 10am. The day before my appointment I was told it was for a window of 8am-12pm. It would have been nice to know that when I scheduled the appointment. I took the morning off work to wait for the technician. I waited until 12:30pm and called to confirm the tech was still coming. I was told he called my husband's phone. My husband was in a meeting at work and wasn't able to answer. My phone number is also tied to the account, and I had the phone by my side all morning. It would have been nice if the tech would have tried my phone number as well, or at least knocked on the door or rang the doorbell. It's very frustrating to take time off work, and not have a tech do what they an to reach the customer."

"Always helpful, courteous and professional."

"He was quick, knowledgeable and checked out all the possibilities."

"DeAndre was AWESOME!"

"Ryan & Sam were wonderfulprompt, efficient & kept me well informed during installation (I might smell an odor of oil burning etc. & very polite"

"I was very satisfied with James Jenkins service. He spent the time necessary to check over my system, even checking the AC cooling coil, and gave me good feedback. I hadn't been satisfied with the service call prior to this, and so had asked for a second opinion. I was happy that the company did this with no extra charge."

"He was verry professional, and knowledged."

"Tech did not act like he knew what he was doing."

"Always quick and reliable with quality work."

"Mark was very helpful and explained what was found."

"Excellent job but a little expensive"

"The maintenance service was performed when it was needed by a friendly, on-time, competent worker."

"VERY COMPETENT PLUMBER DID JOB IMMEDIATELY"

"DeAndre was punctual and very thorough in completing the semi annual maintenance of my heat pump. He also took time out to answer any questions I had regarding my heat and air system."

"Very efficient technician."

"WE HAVE BEEN WITH YOU OVER 50 YEARS AND HAVEN/T HAD ANY PROBLEMS WITH YOU AT ALL. GOOD SERVICE! THANK YOU, THANK YOU! KEEP UP THE GOOD WORK."

"Jaya was on time, did a good job cleaning the units."

"Because the service expert never took the time to explain anything. Was the filter replaced? Dirty? Etc."

"Honest, completely reliable."

"Work done quickly and expertly"

"Thorough and likeable technician"

"Excellent service"

"They were not able to do the job. Going to have to talk to the office about how to resolve the problem"

"Didnt really want to give her writing because Im confused as to whos fault this could be today"

"James was very knowledgeable, efficient, and friendly."

"Work was performed quickly, cleanly, thoroughly, and I was charged only what was quoted when I made appt. Only con is this new trend where everyone, not just you guys, makes you join some club or membership to get the pricing you should charge all along. Most service companies are doing it now. But I think it's a load of crap. But the techs you sent were awesome."

"Knowledgeable and personable"

"Joseph came as scheduled, communicated before arrival and after he completed the work, apparently completed all of the work properly, and was courteous."

"I expected techician at 10 AM as scheduled. No one called the day before to confirm. I called at 10:30 to be sure Will was coming. I was told a reminder call had been made. Not true. Was told Will had been delayed and we were next. at about 12;30 I got a call from Will who said it would be more like 2 PM. He was surprised I had been scheduled for 10 AM. Will was great - thorough and knowledgeable. It was fortunate I had scheduled nothing for the afternoon. It could have been a nightmare."

"Alejandro was very polite, clean and thorough in my inspection. He made what turned out to be a small repair to an outside faucet after I was told years ago that a hole would need to be cut in my wall to fix it."

"Friendly and informative service."

"The two men were quite professional and friendly. No problem."

"Quick response and resolution of issue."

"Nice guy; knowledgeable"

"Technicians were a little bit late. Requested 10-12, they showed up 12:15."

"Both workers were efficient and friendly and careful around my furniture. They definitely knew what to do correctly."

"The diagnosed and fixed the problem"

"Unlike another company I have had to deal with on our generator, when you said you would be here you actually were, unlike some others."

"fast, friendly and fixed"

"Excellent service!"

"The service people that come here are always professional, courteous, and honest. I've been very impressed with the honesty of the company as a whole. I've been dealing with Jack Nelson on my heat & air over 5 years and I'm still happy with the service."

"Technicians have always been professional and friendly."

"Knowledgeable and friendly and honest"

"only if it comes up in conversation."

"It took several months and multiple phone calls most of which were not returned to successfully install our new central HVAC."

"Good service"

"Good service"

"They have always provided good service to us"

"Great tech. Really knew his stuff and came back to teach me t-stat technique"

"Technicians are very capiable, courtious. They are prompt in meeting there arrival time."

"Our technician was so kind, knowledgeable, and caring."

"Tech really competent"

"Joseph our technician and Steve were so pleasant! They did a great job with our scheduled maintenance and providing information about our systems."

"They keep our system in top shape for heating and cooling."

"Our service person,Jaya, was very proficient at her job. Was very pleased how everything was presented."

"They are good but not perfect. I have had to call them back after a seasonal service because they have missed something or miss set it."

"Jaya, the technician was knowledgeable and friendly and helpful. She is fairly new but I felt like she knew her stuff"

"He is on time & very helpful. Answers any concerns"

"Techs are always professional, curteous and punctual"

"They're good, but not without mistakes. It seems like every other time they come out for a checkup, something doesn't get done right and they have to be called back. Last time, last fall, the tech opened the water valve, from the hot water heater to the humidifier, and then left. I came out two hours and found water flowing from the humidifier out of the furnace room and out the garage door and down the driveway. It should be opened 1/2 turn max. It's always something like that. Normally they do a good job and they are very responsive to my calls so, out of loyalty, I stick with them. Lots of tech turnover too."

"See Google review"

"The service man that came to my house DeAndre Dabney was extremely polite and told me was needed to be done to help keep my unite workingfor a longer lifetime."

"They do a good job & pretty much on time"

"Excellent service"

"They always do a great job."

"Jaya & Steve were very professional and helpful"

"DeAndre and Rusty arrived this morning right on time and performed our semi-annual HVAC maintenance. Both were very professional and very thorough and courteous. We had questions that were answered in a complete and full manner and all their actions were top drawer! I highly recommend this company and their representatives."

"Rate and friendly staff"

"Excellent service"

"Good service. Polite and efficient."

"Always do a good job, happy to recommend them!"

"they were excellent"

"Both technicians were knowledgeable and friendly"

"This month, during our regularly scheduled service call, Joseph helped us with the decision to have the vents cleaned and to add the UV light device to the air handler. Six years ago we replaced the HVAC system after 25 years. In fact, it was Jack Nelson that originally sold us the units. A new 2-stage system was then in order. Cody and Austin helped us choose which unit would be best, and Robert and Dean got the new system installed. To this day the new system is in top notch condition, and I believe we owe it to the regular service contract that keeps it that way."

"I have been very pleased with the special service Jack Nelson provides!"

"They were on time, thorough, professional and friendly"

"Jack Nelson experts are honest and considerate"

"Service could not have been better!"

"Good work ethic."

"Professional service techs."

"Been using Jack Nelson for years and have no complaints. Friendly and professional."

"I am grateful."

"Because of the quality of the technicians who are dispatched."

"Service personnel were outstanding."

"On time, polite and friendly. Efficient!"

"Scott the service man takes time to listen and find the problem. He is extremely knowledgeable, friendly, and professional. I would highly recommend Jack Nelson!!!"

"Answered our questions. Pilot did a great job"

"Great service - courteous, prompt.. from telephone assist to te hmivian."

"Great service and knowledgeable technicians"

"Always pleasant and do their job thoroughly"