Jack Nelson Service Experts Reviews

"They were kind, courteous, prompt, and the technician did a great job."

"He was honest, polite, and quick"

"Ex service"

"Nice people, seemed guinely concerned about the maintenance required."

"Matt always provides exceptional service"

"Very knowledgeable and thorough in diagnosing problem"

"I've continuously received professional and courteous service from Jack Nelson Service. Each technician I've encountered has provided top-rated service."

"Both were very pleasant and professional."

"good job"

"I called and scheduled a service appointment for 10am. The day before my appointment I was told it was for a window of 8am-12pm. It would have been nice to know that when I scheduled the appointment. I took the morning off work to wait for the technician. I waited until 12:30pm and called to confirm the tech was still coming. I was told he called my husband's phone. My husband was in a meeting at work and wasn't able to answer. My phone number is also tied to the account, and I had the phone by my side all morning. It would have been nice if the tech would have tried my phone number as well, or at least knocked on the door or rang the doorbell. It's very frustrating to take time off work, and not have a tech do what they an to reach the customer."

"Always helpful, courteous and professional."

"He was quick, knowledgeable and checked out all the possibilities."

"DeAndre was AWESOME!"

"Ryan & Sam were wonderfulprompt, efficient & kept me well informed during installation (I might smell an odor of oil burning etc. & very polite"

"I was very satisfied with James Jenkins service. He spent the time necessary to check over my system, even checking the AC cooling coil, and gave me good feedback. I hadn't been satisfied with the service call prior to this, and so had asked for a second opinion. I was happy that the company did this with no extra charge."

"He was verry professional, and knowledged."

"Tech did not act like he knew what he was doing."

"Always quick and reliable with quality work."

"Mark was very helpful and explained what was found."

"Excellent job but a little expensive"

"The maintenance service was performed when it was needed by a friendly, on-time, competent worker."

"VERY COMPETENT PLUMBER DID JOB IMMEDIATELY"

"DeAndre was punctual and very thorough in completing the semi annual maintenance of my heat pump. He also took time out to answer any questions I had regarding my heat and air system."

"Very efficient technician."

"WE HAVE BEEN WITH YOU OVER 50 YEARS AND HAVEN/T HAD ANY PROBLEMS WITH YOU AT ALL. GOOD SERVICE! THANK YOU, THANK YOU! KEEP UP THE GOOD WORK."

"Jaya was on time, did a good job cleaning the units."

"Because the service expert never took the time to explain anything. Was the filter replaced? Dirty? Etc."

"Honest, completely reliable."

"Work done quickly and expertly"

"Thorough and likeable technician"

"Excellent service"

"They were not able to do the job. Going to have to talk to the office about how to resolve the problem"

"Didnt really want to give her writing because Im confused as to whos fault this could be today"

"James was very knowledgeable, efficient, and friendly."

"Work was performed quickly, cleanly, thoroughly, and I was charged only what was quoted when I made appt. Only con is this new trend where everyone, not just you guys, makes you join some club or membership to get the pricing you should charge all along. Most service companies are doing it now. But I think it's a load of crap. But the techs you sent were awesome."

"Knowledgeable and personable"

"Joseph came as scheduled, communicated before arrival and after he completed the work, apparently completed all of the work properly, and was courteous."

"I expected techician at 10 AM as scheduled. No one called the day before to confirm. I called at 10:30 to be sure Will was coming. I was told a reminder call had been made. Not true. Was told Will had been delayed and we were next. at about 12;30 I got a call from Will who said it would be more like 2 PM. He was surprised I had been scheduled for 10 AM. Will was great - thorough and knowledgeable. It was fortunate I had scheduled nothing for the afternoon. It could have been a nightmare."

"Alejandro was very polite, clean and thorough in my inspection. He made what turned out to be a small repair to an outside faucet after I was told years ago that a hole would need to be cut in my wall to fix it."

"Friendly and informative service."

"The two men were quite professional and friendly. No problem."

"Quick response and resolution of issue."

"Nice guy; knowledgeable"

"Technicians were a little bit late. Requested 10-12, they showed up 12:15."

"Both workers were efficient and friendly and careful around my furniture. They definitely knew what to do correctly."

"The diagnosed and fixed the problem"

"Unlike another company I have had to deal with on our generator, when you said you would be here you actually were, unlike some others."

"fast, friendly and fixed"

"Excellent service!"

"The service people that come here are always professional, courteous, and honest. I've been very impressed with the honesty of the company as a whole. I've been dealing with Jack Nelson on my heat & air over 5 years and I'm still happy with the service."

"Technicians have always been professional and friendly."

"Knowledgeable and friendly and honest"

"only if it comes up in conversation."

"It took several months and multiple phone calls most of which were not returned to successfully install our new central HVAC."

"Good service"

"Good service"

"They have always provided good service to us"

"Great tech. Really knew his stuff and came back to teach me t-stat technique"

"Technicians are very capiable, courtious. They are prompt in meeting there arrival time."

"Our technician was so kind, knowledgeable, and caring."

"Tech really competent"

"Joseph our technician and Steve were so pleasant! They did a great job with our scheduled maintenance and providing information about our systems."

"They keep our system in top shape for heating and cooling."

"Our service person,Jaya, was very proficient at her job. Was very pleased how everything was presented."

"They are good but not perfect. I have had to call them back after a seasonal service because they have missed something or miss set it."

"Jaya, the technician was knowledgeable and friendly and helpful. She is fairly new but I felt like she knew her stuff"

"He is on time & very helpful. Answers any concerns"

"Techs are always professional, curteous and punctual"

"They're good, but not without mistakes. It seems like every other time they come out for a checkup, something doesn't get done right and they have to be called back. Last time, last fall, the tech opened the water valve, from the hot water heater to the humidifier, and then left. I came out two hours and found water flowing from the humidifier out of the furnace room and out the garage door and down the driveway. It should be opened 1/2 turn max. It's always something like that. Normally they do a good job and they are very responsive to my calls so, out of loyalty, I stick with them. Lots of tech turnover too."

"See Google review"

"The service man that came to my house DeAndre Dabney was extremely polite and told me was needed to be done to help keep my unite workingfor a longer lifetime."

"They do a good job & pretty much on time"

"Excellent service"

"They always do a great job."

"Jaya & Steve were very professional and helpful"

"DeAndre and Rusty arrived this morning right on time and performed our semi-annual HVAC maintenance. Both were very professional and very thorough and courteous. We had questions that were answered in a complete and full manner and all their actions were top drawer! I highly recommend this company and their representatives."

"Rate and friendly staff"

"Excellent service"

"Good service. Polite and efficient."

"Always do a good job, happy to recommend them!"

"they were excellent"

"Both technicians were knowledgeable and friendly"

"This month, during our regularly scheduled service call, Joseph helped us with the decision to have the vents cleaned and to add the UV light device to the air handler. Six years ago we replaced the HVAC system after 25 years. In fact, it was Jack Nelson that originally sold us the units. A new 2-stage system was then in order. Cody and Austin helped us choose which unit would be best, and Robert and Dean got the new system installed. To this day the new system is in top notch condition, and I believe we owe it to the regular service contract that keeps it that way."

"I have been very pleased with the special service Jack Nelson provides!"

"They were on time, thorough, professional and friendly"

"Jack Nelson experts are honest and considerate"

"Service could not have been better!"

"Good work ethic."

"Professional service techs."

"Been using Jack Nelson for years and have no complaints. Friendly and professional."

"I am grateful."

"Because of the quality of the technicians who are dispatched."

"Service personnel were outstanding."

"On time, polite and friendly. Efficient!"

"Scott the service man takes time to listen and find the problem. He is extremely knowledgeable, friendly, and professional. I would highly recommend Jack Nelson!!!"

"Answered our questions. Pilot did a great job"

"Great service - courteous, prompt.. from telephone assist to te hmivian."

"Great service and knowledgeable technicians"

"Always pleasant and do their job thoroughly"

"Joseph was on time, professional, and provided information about the service he provided."

"Good service"

"Scott is so very good at listening and problem solving!! He really cares about doing his job. And it shows!!"

"Technicians have always been prompt, courteous, and knowledgeable."

"Amazing guys knew their job"

"We're very good doing what needed to be fixed"

"I was so pleased at the quick response and installation of my new air unit."

"Technicians who worked on our unit were very helpful. Part had to be ordered. Unit was up and running the next day."

"brand new unit went out after first week or two and spent the hottest days of the summer without AC for weeks"

"Always have great customer service!"

"Very good service"

"On time, courteous, knowledgeable, respectful, took time to answer my questions."

"Your technician went above and beyond to make sure our air was fixed the same day we called.."

"When I first called, I was put on "Hold" and after waiting for an answer and hearing twice (not too many) "thank you for waiting" and learning that I could make my own appt on line, I thought I would do that. When I did and gave two option dates, was told that I would be given a confirmation by e-mail as to what date Service Experts would come. I never got a confirmation by e-mail. Called a number that had been on computer for help regarding making appt in middle of night. That didn't work out because the person that had responded said her computer was "updating" and couldn't tell me what date Service Experts was coming. Eventually I got a phone call..."

"Below par equipment"

"All members of crew(s) that we have met have been professional as well as willing to explain what is being done in ways we can understand"

"My tech Mr. Will was very professional & informative. Didn't have problems answering any of my questions. Was truthful & honest, even if it was bad news. Showed me exactly what was going on & what my units issue was."

"Very informative, sent 4 people to do my work in a timely manner."

"On time, efficient, polite"

"Technician came out as soon as he could. He did a good job diagnosing the problem."

"Waited several days in the heat, but got a professional installation"

"Quality Service and Product. Competent and Friendly Service Personnel and Sales Staff."

"Excellent service"

"Absolutely horrific installation of a $14k a/c unit"

"I had a brand new HVAC system installed on 7/15/2022 and compressor on outside unit broke on 7/22/2022. We were without air conditioning for 5 days during a brutal record breaking heatwave."

"Service expert was very helpful. Explained problem and options available to purchase newer unit"

"Excellent service"

"Fast, friendly, through inspection. I never hardly give a 10 because their is always room for improvement, no matter how wonderful the service was."

"They were very polite and answered any questions I had."

"Very though inspection"

"He came and resolved the issue"

"Will and John were professional. Kept in contact regarding parts status and arrival time. Also answered any questions I had."

"Came out on a holiday weekend, after regular work hours, to fix our problem."

"Tech called before he got here, he was clean and was very professional. He also explained everything to me in regards to my HVAC. Very pleast to chat with. I am requesting him next ti.e you co.w out"

"Reliable, trustworthy, professional."

"I was charged unfairly"

"Your technican ...Will...was very good at explaining the situation with my AC unit.."

"Will's been very polite and professional. The response time has been good."

"Came to my house for a service call at 1 AM, fixed the problem and explained all my options."

"They provided service when I needed it."

"the only problem is been charged for 2 filters $40 usually is free"

"Service persons were professional and personable. Could not have been better."

"On time Polite Friendly Worked efficiently Found problem and took care of it"

"Charged $67. Just to flip the breaker switch & didn't check anything out!!!"

"Jason and Rusty were efficient ,friendly, had my air back on quickly. Much needed since the heat index was triple digits."

"Prompt, diligent in making repairs and very pleasant and professional"

"Clean cut young men. Very professiona."

"The assigned individual was both knowledgeable, and honest."

"Technicians are always friendly and knowledgeable ."

"Technicians nice, friendly, professional"

"You guys show up first because we have a maintenance agreement. Technicians are knowledgeable and quick."

"Showed up when they said. Didn't try to sell me something I didn't need. Very friendly and helpful."

"SAM AND DEANDEA WERE BOTH VERY CORDIAL, WORD TOGETHER WELL & WERE VERY EFFICIENT IN ALL THEY DID. THEY CLEANED UP THE AREAS WORKED IN AND SPENT TIME WITH ME TELLING ME HOW TO USE THE NEW THERMOSTAT ON MY HALL WALL. THEY ANSWERED ALL MY QUESTIONS. I WOULD GIVE THEN AN A++++ RATING AND RECOMMEND JACK NELSON AND BOTH OF THESE TECHNITIANS HIGHLY!!!!!!!!!!!!!!!!!!!"

"Overall, I felt cheated on pricing and didnt feel that way until after the appointment. Pretty much the cost of a mortgage payment and felt a little bent over, if you know what I mean. Had my disposal replaced but still had to get an electrician out for it to operate. If not for an commercial electrician for a brother, I would have another bill calling someone else out OR I would be on my back doing it myself!! Wasnt aware of this when quoted. Also, on the parts the technician went and boughtalthough the disposal seems okay, the tech didnt even consider my wants in purchasing an overflow cover for my bathtub. He slapped in bright, shiny brass in an all satin nickel environment, no doubt to save a couple $$. It was put in before I even was aware he replaced it. Its the little things, ya know?"

"Excellent friendly service"

"Service professional and timely."

"Always professional and complete the job"

"Tech was knowledgeable and fast"

"I felt that the service that I received in checking out both of my air conditioning systems was excellent. The tech. did an excellent job of inspecting the units and in cleaning them. He also reviewed with me what he found."

"Show up on time or notify if there is a problem. Courteous. Answer questions and explain things in laymen's terms."

"Very personanbale Still waiting for technician to text me pictures he took while here that he said he would text to me."

"Price for parts"

"tech worked after hours to get a/c back up and running"

"Diagnosed and fixed our problem without delay"

"Jason did a thorough check of our AC unit and was able to quickly diagnose the problem. Once he determined what the problem was, he took the time to explain everything and answer the MANY questions that I had regarding both short-term and long-term options for repair. Jason and Eric were upfront about the cost of repairs and never made me feel pressured to spend more than was needed. Not only did they work to get me the best price for today's repairs, but they also left me with some quotes and discount information for the additional repairs and services that I know we will need in the near future. I cannot say enough GREAT things about Jack Nelson Service Experts! JASON AND ERIC WERE WONDERFUL!! The great work that they did...and the kindness and compassion that they showed...have made us "Jack Nelson Service Experts customers" from now on!! THANK YOU!!"

"The plumber was good, but the scheduling process wasn't ideal. The annual maintenance was scheduled a few months early, and we didn't realize that until the plumber came out to do the work."

"Completed service and answered my questions."

"Was a heavy rainy day and the guys stayed outside and when they came in they took their shoes off. Pleased with that."

"Polite, addressed all issue"

"Thorough, performed all the required tests and took time to explain them. Very helpful."

"Will & Eric were very professional and explained everything completely. Also displayed pleasant personalities."

"Jason was a prompt technician who also was very polite and efficient."

"Honest assessment. Nice tech."

"The technician stuck with a difficult problem and with perseverance got it solved."

"Technician was very helpful. Explained as he went along on things for which I should watch."

"Our tech was great! But we did not appreciate having a salesperson come over uninvited to give a spiel on some $3k plus piece of equipment that we had expressed zero interest in. My husband was in the middle of working from home and did not have time for this. How about a brochure for your new services? Please dont bring someone else uninvited just to try to sell us something we dont want or need. What a turnoff!!"

"The service was fine. It is the unit and warranty we are extremely unhappy with."

"work was done quickly and efficiently. The Jack Nelson personnel were a pleasure to meet and discuss my equipment."

"The A/C man did a very thorough job and was very courteous. Explained all that he did"

"Efficient in the job they were doing"

"Knowledgeable and polite service men, Rusty and Matt. They wore shoe covers when entering house."

"BOTH ERIC AND JACOB WERE VERY THOUROUGH AND EXPLAINED EVERYTHING IN AN UNDERSTANDABLE MANNER. GREAT JOB MEN!"

"Matthew did an effective and efficient job of checking all my air conditioners and answered all my questions. And Rusty brought me up to date on various alternates for down the line."

"Did a good job cleaning my units. Told us about light bulb that needed to be replaced."

"Pleasant, courteous, took time to listen and answer questions."

"Both gentlemen were very nice & upfront with giving me their findings."

"Jason was courteous and excellent at explaining during the whole tuneup"

"Daniel was friendly and professional. He did an excellent and very thorough job inspecting and servicing my air conditioning unit."

"Always punctual, friendly and professional"

"They were friendly and did their work like professionals, which they are."

"They did a great job. The only thing I would think would help is to have the guys let the customers know what they doing. When they are troubleshooting."

"Jason was on time, quick and effecient"

"Did his job, explained what he did. Only thing is...stop upselling me on these visits. Just service the units and let it go."

"In a out! Super fast! They forgot to turn our water back on but we got some after hours help. Thanks Rusty!"

"Daniel was very conscientious and did a great job"

"The technician was very prompt In getting to my house and finding the problem and fixing it. The rep who was with him was very helpful in discussing future plans"

"He was very fast and fixed it quickly"

"Friendly service and very efficient."

"He was very nice and explained what he was doing."

"Daniel and Jake were very friendly and professional. They made sure my unit was totally serviced and running efficiently before leaving my home."

"they took care of my furnace and air conditioner"

"I prefer to have the service technician only for a house visit, I have been a homeowner for 47 years and I don't need someone tagging along to tell me all the things that can possibly go wrong with my home equipment."

"Lee went out of his way and went above & beyond to make sure that our install was completed on time! Very Pleased!!"

"They were on time and were respectful to my home."

"I did not get a copy of the service report (inspection) via email as I had expected???"

"The tech was good, BUT , the OTHER guy , the sales person was not what I was in the mood for, he actually suggested I should think about a new unit. This unit being ten years old, he stated I should cross my fingers that it will continue to work, I think thats kind of Bull Crap !!!"

"He was prompt, polite and found the problem in a few min."

"Very knowledgeable about plumbing issue that I had. Very profesional"

"Matt seemed to know what he was doing and explained to me"

"Technician was very knowledgeable and courteous"

"I had to call after they were 30 mins late to find out status of getting to my scheduled appt...then 20 mins later I had to call and try to guide them....they could not follow directions well. Finally got here...stayed about 15 mins and left....i know all services were not chked out....I had to ask him to please chk my thermostat which I've been having problems with....he looked at it quickly. They were in a big hurry to leave."

"Very thorough and explanations given."

"Prompt & professional service."

"Called ahead of time, arrived on time, did analysis, temporarily fixed problem and then came back on Monday with more permanent solution."

"All was explained thoroughly. Arrived right on time."

"Courtesy, efficiency and effective (Matt fixed the problem with a minimum of hassle or confusing discussion )."

"The techs were very professional and knowledgeable about product"

"Technician very knowledgeable and efficient"

"The technician was friendly and professional."

"very polite and knowledgeable"

"They did NOT fix problem and left my kids here with no heat for 2 days"

"Came out promptly and fix the problem"

"Very knowledgeable, efficient, and friendly technicians Alex and Rusty."

"Friendly and professional"

"Jack Nelson staff always arrive on time. They are very good at explaining how to utilize the HVAC system to maximize comfort, while minimizing costs. I have been a Jack Nelson client for 15 years, scheduling maintenance checks are easy. Anytime there has been an issue, 24/7 the response is a tech arriving in a timely manner. Anytime an appointment has to be changed on my part, no problem. If there's a delay on their part, I'm notified promptly. I have recommended Jack Nelson's Advantage Program to a number of people. I hope some of them at least contacted you for information."

"great service"

"Jack Nelson contacted us for our fall inspection, which was prepaid, Jason was great. He checked out the system, replaced the filter and with Erics support, saw to it that wed be good for the winter."

"My heat quit working on Saturday, just 3 days after toon up. Timing seemed suspicious, so had my brother a retired maintenance manager look. 1 wire was screwed in making contact on mostly on just insulation. He fixed that for me. I never want you in my home again."

"Over the years you have provided me with excellent service and I am confident that you will continue to do so."

"Service, on time, professional, not high pressure for repairs, interested in least expensive solution to my problem."

"Polite and courteous"

"The response to my problem was very fast. I was very pleased"

"Jason called ahead of time to let me know he was on his way. Very professional and polite."

"They did the job"

"Matt and Jason were extremely competent and kind."

"Good and prompt service with a understandable explanation of the work that was done."

"I received thorough evaluation and prompt, competent service"

"These fellows were amazing. They worked through the colder and rainy weather even, and nothing stopped them from being gracious, hardworking, and skillful."

"Jack Nelson sent a technician immediately after our call. Will was professional and easy for us to work with. He solved our problem."

"The Tech was thorough"

"Professional impression of the Techs"

"They were both very polite and courteous. The questions I asked were answered so that I could not only understand the terminology but since I have trouble hearing he spoke up quite nicely. I was very happy with the service call."

"Alex and Steven were very professional, detailed, and took time to explain additional services without being pushy."

"on time got right to work was informative clean and neat great job"

"The technicians were efficient, thorough, considerate and friendly. And they arrived on time."

"Because Alex the service tech was very professional , explained things in detail, worked in a timely manner, and was very respectful!! He deserves a reward and he is definitely a keeper!!"

"They did not have to do much to do since I already had put new batteries in the thermostat and charged $66. Should have waited until Saturday when they came to check over my furnace for the year."

"we especially like the same technician coming each time, he knows our systems and is very knowledgeable."

"Our need was immediately responded too. Our need was assessed and a team dispatched following. You had the equipment installed and staff worked over their usual time to install our equipment the same day! We were so fateful, especially, since we had out of town guest staying with us and having hot water restored that day made their stay much more pleasant. Additionally it saves us damage to our property to have this quick response.everyone was polite and efficient! Thank you!"

"I always receive the service I requested . The technicians are always knowledgeable and courteous ."

"Alex did a great job, he was very professional and thorough."

"Technician was very polite and seemed knowledgeable."

"Professional, friendly, informative technicians."

"Ive been using your company for at least 20 years and have consistently had good service. Technicians are always prompt and courteous."

"New but knowledgeable and profession service rep with assistant"

"Your tech. was very knowledgeable in servicing my heating units and took the time to explain everything too me."